Summary

Generative AI is positively disrupting the world of customer service. The potential is reaching new heights yet companies are slow or hesitant to adopt. In this webinar, we will explore generative AI’s potential to drive market differentiation, enhance customer satisfaction, achieve cost savings, and boost employee productivity and efficiency.

Key Takeaways:

• Understand the profound impact and potential of generative AI in customer service
• Explore real-world client use cases and applications of this technology
• Learn about the ethical and security considerations related to generative AI
• Discover how generative AI is shaping the future of service and experience transformation

Key Speakers

Manish Goyal - Senior Partner, Global AI & Analytics Leader, IBM Consulting

Megan Piccininni - Global Partner, Service Transformation with Salesforce, IBM Consulting

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