Cloud Pak for Integration

Cloud Pak for Integration

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  • 1.  ZenService Reconciliation

    Posted 09/02/22 04:33 PM

    How to resolve the problem with Platform Navigator / Platform UI. It hangs with message

    The ZenService status is [non-zero return code unknown playbook failure].

    The service iaf-zen-cpdservice is in Running reconciliation state.

    CP4I operator version 6.0.2



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    Victor Climenkoff
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  • 2.  RE: ZenService Reconciliation

    Posted 09/07/22 05:58 AM
    Hi, If you are installing the latest CP4I (2022.2), then the Operator that installs the other operators is no longer used.  You must install the products separately.  I have created a yaml for this purpose.

    Brian

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    Brian S Paskin
    Sr. Cloud Engineer
    IBM Cloud Engineering
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  • 3.  RE: ZenService Reconciliation

    Posted 09/08/22 08:15 AM

    Hi, thanks for the reply.

    Yes, I know the process of installation of CP4I 2022.2 was changed. I have no problem when I follow the documentation and install it from scratch on the clean OpenShift. But I had a problem with Platform UI connection I have already had working on version 2021.4 with a number of Integration Servers on App Connect. I thought that I can resolve my problems when I upgrade CP4I to 2022.2 and this upgrade will fix my problem. Unfortunately it didn't. Some components that was broken in old version was not cured by the new one. As a result I had to move all the application to the newly created OpenShift cluster instance.

    It would be good to have some remediation tool that could check and rollback the broken components to the initial workable state. Or something like checkpoint.



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    Victor Climenkoff
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    Original Message


  • 4.  RE: ZenService Reconciliation

    Posted 09/08/22 08:31 AM
    Hi, I am not understanding what was wrong in 2021.4 or how you did the upgrade to 2022.2.  However, if you are having issues you can open a support case to help get them resolved.

    Brian

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    Brian S Paskin
    Sr. Cloud Engineer
    IBM Cloud Engineering
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    Original Message


  • 5.  RE: ZenService Reconciliation

    Posted 08/17/23 03:57 PM

    Hi Victor,

    I faced the same issue and it was related to one of the playbook steps failing as a result of a pod staying in crash loop state.inorder to trace the issue you can check the ibm-zen-operator logs and from there you shall see the issue that the playbook had encountered 

    Regards,

    Kenneth



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    Kenneth Muragu
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