Hi Trevor,
Thanks. We have found the problem.
We have two servers and we could test them seperately by using the url
http://[machinename]:[port]. Both worked fine. So it had to be the gateway part, like Jeam Coelho indicated.
Seems like the standard installation of an upgrade doesn't do the gateway-part and we had to do a custom installation for that.
After the upgrade I also had to delete my browsercache in Google Chrome (Ctrl-Shift-Del) to get it working. And now it looks fine.
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Ber Hommelberg
a.s.r.
Netherlands
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Original Message:
Sent: Wed August 05, 2020 07:16 AM
From: TREVOR COMEAU
Subject: Wrong report version
Hi Ber,
My best guess would be that this is a multi-application server install and one was not upgraded. The reports that are failing are being processed by the one that is still on 11.1.4. The reports were upgraded so when they process on 11.1.6 they are ok.
If you go to IBM Cognos Administration -> Status -> System, you can shut dispatchers down and determine which one is on 11.1.4 if you do not have server access.
Cheers,
Trevor
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TREVOR COMEAU
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