In my case, Goran, my client has been running without SWMA for a month, and I suspect they would like to be back in a support model.
Any insight into the pricing structure from IBI relative to the previous pricing model from IBM for Web Query.
Tracey
Original Message:
Sent: 1/29/2024 1:52:00 AM
From: Göran Nilsson
Subject: RE: Withdrawal of DB2 Web Query
Hi,
The question is if you need to pay for this support or if it is covered by the current SWMA with IBM...
Regards
Göran Nilsson
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Göran Nilsson
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Original Message:
Sent: Sat January 27, 2024 03:17 AM
From: Torbjörn Appehl
Subject: Withdrawal of DB2 Web Query
https://www.ibi.com/resources/ibm-db2-web-query-for-i-support
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Torbjörn Appehl
Original Message:
Sent: Wed January 03, 2024 10:45 AM
From: tthompson 75A1
Subject: Withdrawal of DB2 Web Query
Torbjörn - thank you for your posts. My client's software maintenance expired on Dec 31st, 2023. Renewal not possible with IBM. Today they have an issue and need support for Web Query. What are our options? I have not seen any information regarding "new support strategy" for these clients. Just "stay tuned" messaging for the last 2+ months. Hoping you can share some ideas. Thank you, Tracey
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tthompson 75A1
Mid-Range Computer Group
Markham ON
Original Message:
Sent: Thu November 16, 2023 02:28 AM
From: Torbjörn Appehl
Subject: Withdrawal of DB2 Web Query
I just want to clarify about the support piece
"IBM will make commercially reasonable efforts to assist customers who have support questions. More details regarding a support strategy for IBM Db2 Web Query for i will be forthcoming."
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Torbjörn Appehl
Original Message:
Sent: Wed November 15, 2023 09:05 PM
From: Juan Martin Araya Carrasco
Subject: Withdrawal of DB2 Web Query
Hello, Recently talking with some friends from IBM and according to the QA document, the product will continue working since the license is perpetual. The support topic will be given for customers who have an active SWMA. Although we will not have new releases or new patches for the product.
You can find in this link some alternatives to make a migration plan to another tool.
IBM i Shops Have Alternatives to Db2 Web Query - IT Jungle
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Juan Martin Araya Carrasco
Original Message:
Sent: Fri October 20, 2023 02:15 AM
From: Göran Nilsson
Subject: Withdrawal of DB2 Web Query
Hi,
We bought a license for IBM DB2 Web Query including a 3-year SWMA this year.
Does anyone know what happens now?
I guess we can continue using the product until end of SWMA, but without any form of support of course?
Is there any "money back" from IBM?
Also, I had a look at IBM Cognos Analytics and at a first glance it looks very similar to DB2 Web Query. Could Cognos be the replacement product for DB2 Web Query?
Thanks,
Göran Nilsson
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Göran Nilsson
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