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What's up with Fix Central and this stupid "You have exceeded the download policy."?

  • 1.  What's up with Fix Central and this stupid "You have exceeded the download policy."?

    Posted Fri September 05, 2025 03:05 PM

    I'm trying to order stuff from Fix Central today and I keep getting 

    An error occurred

    IBM i

    You have exceeded the download policy. Please refer to the Download Support Policy here.   

    If after referring to the Download Support Policy you need help with additional access please use the Request help button below and fill out the provided form.

    So I click on the "Request help" button and nothing happens.

    I tried different serial numbers.  Coworkers log in's, etc.  Nothing gets past this.  Odd thing though is that often get the emails that the download is ready.  With the appropriate download site, user id and password.



    ------------------------------
    Robert Berendt IBMChampion
    Business Systems Analyst, Lead
    Dekko
    Fort Wayne
    ------------------------------


  • 2.  RE: What's up with Fix Central and this stupid "You have exceeded the download policy."?

    Posted Fri September 05, 2025 03:06 PM

    And, yes, I've tried multiple browsers, different laptops, etc.



    ------------------------------
    Robert Berendt IBMChampion
    Business Systems Analyst, Lead
    Dekko
    Fort Wayne
    ------------------------------

    Original Message


  • 3.  RE: What's up with Fix Central and this stupid "You have exceeded the download policy."?

    Posted Sun September 07, 2025 03:20 PM

    I had the same recently while it worked fine for my colleagues. I finally mailed

    fixexp@us.ibm.com who solved the issue. 



    ------------------------------
    Paul Nicolay
    ------------------------------

    Original Message


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