Maximo

Maximo

Come for answers, stay for best practices. All we're missing is you.

 View Only

  • 1.  What do IBM support acronyms mean? (PMR, APAR, LAFIX, IFIX, etc.)

    Posted Fri February 26, 2021 04:00 PM
    I am looking for information about what the various IBM support acronyms mean, etc.

    Example:

    Acronym stands for: Description: Numbering convention:
    PMR Problem management report A help desk ticket  
    APAR Authorized program analysis report IBM acknowledging an issue IJ…, IV…
    LAFIX Limited availability fix Temporary fix  
    IFIX Interim fix Permanent patch (until next release)  

    Anyone have insight for us novices?

    Thanks.
    #Maximo
    #AssetandFacilitiesManagement


  • 2.  RE: What do IBM support acronyms mean? (PMR, APAR, LAFIX, IFIX, etc.)

    Posted Mon March 01, 2021 12:59 AM
    So far looks like you've got it, except that now instead of PMR it's simply a case.  This is easier to answer if you list all the acronyms as IBM (International Business Machines) have many.

    ------------------------------
    ===============================
    Craig Kokay,
    Lead Senior Maximo/IoT Consultant
    ISW
    Sydney, NSW, Australia
    Ph: 0411-682-040
    =================================
    ------------------------------

    Original Message


  • 3.  RE: What do IBM support acronyms mean? (PMR, APAR, LAFIX, IFIX, etc.)

    Posted Mon March 01, 2021 05:53 PM
    Hi,

    I work in IBM Maximo support so I use those acronyms every day!    As Craig said, PMR  for help desk ticket is no longer used.   We call them Cases now and all case numbers start with TS for reasons unknown to yours truly.

    An APAR is a bug.   When you open a Case and we determine that you have found a bug we call that bug an APAR.

    An IFix is an Interim Fix.   They are numbered 001, 002, and so on with the version number in front such as 7.6.1.2 IFix 006 which was just released last week,
    An IFix is a cumulative set of all APAR fixes we have made since the version was released.   If IFix 001 has 17 APAR fixes in it, then IFix 002 will have all 17 of those fixes plus whatever ones were additionally fixed for IFix 002.   Generally those are all of the APARs reported since the previous IFix was built for QA testing.   IFixes are generally released on a monthly cycle.

    An LA Fix is a one off fix for a single APAR.    Those require management approval from both support and from development as they consume a lot of resources from the development team.   But it might be that your company is all set to go live with a particular version and find a bug, an APAR, at the last minute when it is not practical to wait for the next IFix so we make an exception and create a fix for that one APAR.

    regards                                        .................dick


    ------------------------------
    Dick Chertow
    L2 Maximo Support
    IBM
    Littleton MA
    ------------------------------

    Original Message


  • 4.  RE: What do IBM support acronyms mean? (PMR, APAR, LAFIX, IFIX, etc.)

    Posted Mon March 01, 2021 06:19 PM
    Your first two are spot on. While a LAFix is a temporary fix, the distinction is the LAFix is solely to correct a single reported issue. In addition, there is no testing performed except to ensure that the single fixed issue is corrected.
    An Interim Fix is a collection of temporary fixes that have some level of testing done to ensure there is no recidivism of previous issues. Interim Fixes are also cumulative.
    You're missing a Fixpack with is the largest collection of Interim Fixes that have the most comprehensive amount of testing performed. In the past, Interim Fixes and Fixpacks had a regular release cadence, but that changed over the past few years.

    If you have an active Support and Subscription plan in place you can always contact IBM Maximo Support and they can talk to you about Support processes and nomenclature. They are quite approachable, professional, and quite knowledgeable organization!


    -Scott

    ------------------------------
    Scott Peluso
    ------------------------------

    Original Message


  • 5.  RE: What do IBM support acronyms mean? (PMR, APAR, LAFIX, IFIX, etc.)

    Posted Wed August 04, 2021 04:26 PM
    There is a new one I just heard:

    • EFIX: Emergency Fix


    ------------------------------
    Andre FerreiraGuimaraesJunior
    Software Engineer
    IBM
    +55 11 3298-4886
    ------------------------------

    Original Message