IBM webMethods Hybrid Integration

IBM webMethods Hybrid Integration

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  • 1.  webMethods.io API Gateway (Free Forever Edition) - "502 Bad Gateway" Error (env321936.apigw-aw-us.webmethods.io)

    Posted Tue September 30, 2025 12:55 PM

    Hello IBM Team and Community,

    I'm using webMethods.io API Management (Free Forever Edition) and recently encountered an issue where my API Gateway UI is no longer accessible.

    Whenever I try to open the following URL:
    https://env321936.apigw-aw-us.webmethods.io/apigatewayui/

    I receive this error message:
    502 Bad Gateway - nginx

    Details:

    • Edition: Free Forever Edition (webMethods.io API Management)

    • Region: US (apigw-aw-us)

    • Affected Service: API Gateway UI

    • Error: 502 Bad Gateway

    • Issue started: 29-Sept-2025

    • Impact: Unable to access or manage APIs from the webMethods API Gateway dashboard

    I had already opened a support case, and IBM Support directed me to post here for Free Forever Edition assistance.
    Could someone from the webMethods.io team please check if there's any outage or environment issue affecting this tenant?

    Thank you for your time and help!



    ------------------------------
    Abd Atif
    ------------------------------


  • 2.  RE: webMethods.io API Gateway (Free Forever Edition) - "502 Bad Gateway" Error (env321936.apigw-aw-us.webmethods.io)

    Posted Wed October 01, 2025 02:21 AM
    Edited by Holm Steinland Wed October 01, 2025 02:21 AM

    Hi,

    this can have various reasons. The most common one: Your API GW is down.
    Have you checked you "SAG Cloud" panel and that it is started?

    notes:
    1)  For the FFE Systems there is an auto-shutdown process for not used API GW instances.
          https://www.ibm.com/docs/en/wams/wm-api-gateway-saas/11.1.0?topic=edition-ffe-tenant-lifecycle

    2)  IBM announced to discontinue FFE tenants. For details see also our blog at:
           https://community.ibm.com/community/user/blogs/marianne-fuller/2024/11/20/webmethods-product-offering-details

    Best regards,



    ------------------------------
    Holm Steinland
    IBM
    Böblingen
    ------------------------------

    Original Message


  • 3.  RE: webMethods.io API Gateway (Free Forever Edition) - "502 Bad Gateway" Error (env321936.apigw-aw-us.webmethods.io)

    Posted Wed October 01, 2025 02:34 AM




    Hello,

    I'm using the IBM webMethods iPaaS Free Forever Edition.
    My API Gateway instance (env321936.apigw-aw-us.webmethods.io) shows "502 Bad Gateway" when I try to open it.

    However, I can still see the API Gateway and Developer Portal listed under my Software AG Cloud dashboard:
    https://env321936.mycloud-us-west-2.softwareag.cloud

    It looks like the tenant is still active but possibly stopped.
    Could you please confirm if I can manually restart it, or if it has been deactivated due to inactivity?

    Thank you!



    ------------------------------
    Abdurrehman Atif
    ------------------------------

    Original Message


  • 4.  RE: webMethods.io API Gateway (Free Forever Edition) - "502 Bad Gateway" Error (env321936.apigw-aw-us.webmethods.io)

    Posted Wed October 01, 2025 02:37 AM

    That looks good, the API GW is considered as "active". To check if it started follow the link on "open". 
    This is when you get the 502 error or you get a login screen and afterwards the 502?

    No, you can not restart the tenant yourself.



    ------------------------------
    Holm Steinland
    IBM
    Böblingen
    ------------------------------

    Original Message


  • 5.  RE: webMethods.io API Gateway (Free Forever Edition) - "502 Bad Gateway" Error (env321936.apigw-aw-us.webmethods.io)

    Posted Wed October 01, 2025 03:47 AM


    When I click "open", it redirects me to this page



    ------------------------------
    Abdurrehman Atif
    ------------------------------

    Original Message


  • 6.  RE: webMethods.io API Gateway (Free Forever Edition) - "502 Bad Gateway" Error (env321936.apigw-aw-us.webmethods.io)

    Posted Wed October 01, 2025 07:37 AM

    I have seen this before myself, where the API Gateway is actually gone (often deleted due to inactivity) or in an unusable state, but the home page doesn't know it's offline. I'm sorry, but there's no remedy for this condition and it's best to contact Sales to purchase webMethods Hybrid Integration.



    ------------------------------
    Jay Gauthier
    ------------------------------

    Original Message


  • 7.  RE: webMethods.io API Gateway (Free Forever Edition) - "502 Bad Gateway" Error (env321936.apigw-aw-us.webmethods.io)

    Posted Wed October 08, 2025 03:15 AM



    Even I tried to unsubscribe these but its stuck on this page from 3 days.



    ------------------------------
    Abdurrehman Atif
    ------------------------------

    Original Message


  • 8.  RE: webMethods.io API Gateway (Free Forever Edition) - "502 Bad Gateway" Error (env321936.apigw-aw-us.webmethods.io)

    Posted Wed October 08, 2025 10:08 AM

    Hi Abdurrehman, 


    Unfortunately unsubscribe was not a good choice. IBM has discontinue the former "Free Forever" Tenants. It's not possible from here to get your instances back.
    When you are interested in a new trial tenant you can request it here:    REQUEST 
    The T&C is here: LINK

    More details on the old FFE are here:  LINK
    >>>

    webMethods iPaaS Free Forever and Free Trial Programs

    IBM is ending its webMethods iPaaS programs for the Free Forever editions of webMethods Integration, API Gateway, and Developer Portal, and the free trials of webMethods B2B and MFT. 

    • As of August 2025, IBM no longer offers new signups for webMethods iPaaS Free Forever editions or free trials.
    • On December 30, 2025, all existing webMethods iPaaS Free Forever editions and free trials and their data will be deleted. If you want to export your assets, see the relevant product documentation for instructions.

    To request a trial of IBM webMethods Hybrid Integration, go to IBM webMethods Hybrid Integration.

    To purchase IBM webMethods SaaS products, Contact IBM Sales.
    <<<



    ------------------------------
    Holm Steinland
    IBM
    Böblingen
    ------------------------------

    Original Message


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