I have seen this before myself, where the API Gateway is actually gone (often deleted due to inactivity) or in an unusable state, but the home page doesn't know it's offline. I'm sorry, but there's no remedy for this condition and it's best to contact Sales to purchase webMethods Hybrid Integration.
Original Message:
Sent: Wed October 01, 2025 03:47 AM
From: Abdurrehman Atif
Subject: webMethods.io API Gateway (Free Forever Edition) - "502 Bad Gateway" Error (env321936.apigw-aw-us.webmethods.io)
When I click "open", it redirects me to this page
------------------------------
Abdurrehman Atif
Original Message:
Sent: Wed October 01, 2025 02:37 AM
From: Holm Steinland
Subject: webMethods.io API Gateway (Free Forever Edition) - "502 Bad Gateway" Error (env321936.apigw-aw-us.webmethods.io)
That looks good, the API GW is considered as "active". To check if it started follow the link on "open".
This is when you get the 502 error or you get a login screen and afterwards the 502?
No, you can not restart the tenant yourself.
------------------------------
Holm Steinland
IBM
Böblingen
Original Message:
Sent: Wed October 01, 2025 02:34 AM
From: Abdurrehman Atif
Subject: webMethods.io API Gateway (Free Forever Edition) - "502 Bad Gateway" Error (env321936.apigw-aw-us.webmethods.io)
Hello,
I'm using the IBM webMethods iPaaS Free Forever Edition.
My API Gateway instance (env321936.apigw-aw-us.webmethods.io) shows "502 Bad Gateway" when I try to open it.
However, I can still see the API Gateway and Developer Portal listed under my Software AG Cloud dashboard:
https://env321936.mycloud-us-west-2.softwareag.cloud
It looks like the tenant is still active but possibly stopped.
Could you please confirm if I can manually restart it, or if it has been deactivated due to inactivity?
Thank you!
------------------------------
Abdurrehman Atif
Original Message:
Sent: Wed October 01, 2025 02:21 AM
From: Holm Steinland
Subject: webMethods.io API Gateway (Free Forever Edition) - "502 Bad Gateway" Error (env321936.apigw-aw-us.webmethods.io)
Hi,
this can have various reasons. The most common one: Your API GW is down.
Have you checked you "SAG Cloud" panel and that it is started?
notes:
1) For the FFE Systems there is an auto-shutdown process for not used API GW instances.
https://www.ibm.com/docs/en/wams/wm-api-gateway-saas/11.1.0?topic=edition-ffe-tenant-lifecycle
2) IBM announced to discontinue FFE tenants. For details see also our blog at:
https://community.ibm.com/community/user/blogs/marianne-fuller/2024/11/20/webmethods-product-offering-details
Best regards,
------------------------------
Holm Steinland
IBM
Böblingen
Original Message:
Sent: Tue September 30, 2025 03:16 AM
From: Abdurrehman Atif
Subject: webMethods.io API Gateway (Free Forever Edition) - "502 Bad Gateway" Error (env321936.apigw-aw-us.webmethods.io)
Hello IBM Team and Community,
I'm using webMethods.io API Management (Free Forever Edition) and recently encountered an issue where my API Gateway UI is no longer accessible.
Whenever I try to open the following URL:
https://env321936.apigw-aw-us.webmethods.io/apigatewayui/
I receive this error message:
502 Bad Gateway - nginx
Details:
Edition: Free Forever Edition (webMethods.io API Management)
Region: US (apigw-aw-us)
Affected Service: API Gateway UI
Error: 502 Bad Gateway
Issue started: 29-Sept-2025
Impact: Unable to access or manage APIs from the webMethods API Gateway dashboard
I had already opened a support case, and IBM Support directed me to post here for Free Forever Edition assistance.
Could someone from the webMethods.io team please check if there's any outage or environment issue affecting this tenant?
Thank you for your time and help!
------------------------------
Abd Atif
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