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watsonx Assistant

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  • 1.  WebChat IBM_WAC_ANONYMOUS_USER_ID Cookie

    Posted 10/30/20 10:12 AM
    Hi,
    I'm trying to find more details on the basic details tracked by the Plus Plan webchat widget's cookie.
    It's called IBM_WAC_ANONYMOUS_USER_ID. 
    A customer needs more details for their GDPR Privacy Policy before they'll deploy.
    What it tracks, what that looks like. 
    Any help appreciated.
    Thanks,
    Declan

    #WatsonAssistant


  • 2.  RE: WebChat IBM_WAC_ANONYMOUS_USER_ID Cookie

    Posted 11/02/20 03:55 AM

    Hi,

    Watson Assistant is GDPR compliant, the anonymous user id is used for a few things of which one important one is billing. 

    If your client want to delete a certain visitor's data they can use the data in the user id in conjuction with the following

    https://cloud.ibm.com/docs/assistant?topic=assistant-information-security

    Please note, IBM Watson Assistant Web chat supports also authenticated users. In those cases, you will not have an anonymous user id .

    David.



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    DAVID AMID
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  • 3.  RE: WebChat IBM_WAC_ANONYMOUS_USER_ID Cookie

    Posted 11/03/20 03:27 AM
    Edited by System Admin 01/20/23 04:44 PM
    Hi David,
    Thanks for the response and the link to the documentation.
    Our customer is insisting on an explicit statement regarding the exact usage of the cookie.
    They already have this for each of their other cookies (example below).
    So if possible, it would be great to get a list of the those few things mentioned above (" the anonymous user id is used for a few things of which one important one is billing")
    You can view this on their staging site at "Removed at customers request"

    Thanks again,
    Declan

    jShownFeedbackMessage  "Removed at customers request" 1 day Hotjar cookie that is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if the visitor navigates to another page where it is set to show.
    IBM_WAC_ANONYMOUS_USER_ID  "Removed at customers request" 1 month 15 days This cookie is used for the chatbot and reports browser and OS for each visit.
     


    #WatsonAssistant


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