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We can't retrieve the data from data set

  • 1.  We can't retrieve the data from data set

    Posted Thu May 27, 2021 04:28 AM

    we are getting this error when we access the Dashboard outside of installed network and ran the dashboard in IE and Google Crome and Firefox as well and still its running and if we ran the Dashboards from the Installed server no such issue identified Here wanted to know How many of you have similar kind of issue and have you applied the below suggested

    link in your servers as well that is in dispatcher and Gateway server .

    IBM suggested Technote:

    Microsoft IIS imposes a limit on the size of the url address/http query string. This limit is controllable from IIS Internet Information Service Manager in windows ( under Administrative tools)

    Here are some instructions on how to change/set these limits:

    - Open Internet Information Service Manager on the Cognos IIS host. This is located from Control Panel under "Administrative tools" option.

    - On the navigation tree to the left, Click on "Sites/Default Web Site\IBMCognos" and select the "bi" directory.

    - Double click on "Request Filtering" and then click on "Edit Feature Settings"

    - Modify "Maximum URL Length" and "Maximum Query String".

    - Test with first one to at least 16000 and the second to at least 8000

    - Restart IIS






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  • 2.  RE: We can't retrieve the data from data set

    Posted Thu May 27, 2021 04:31 AM

    IBM Technotes: https://www.ibm.com/support/pages/we-cant-retrieve-data-data-set

    Please let us know is this is the right approach to apply this fix in distributed environment.






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    #CognosAnalyticswithWatson
    #Support
    #SupportMigration