IBM MaaS360

IBM MaaS360

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  • 1.  VPP-DPP distributed Apps not updating on devices

    Posted Tue May 30, 2023 01:56 PM

    In several customer deployment a specific VPP App is always configured to disallow auto updates.  When the Vendor has delivered a new version to the App store, we enable auto updates to the affected iPads. Auto updates are set to install automatically at this point.

     

    In many cases the update does not occur after doing the following:
    1. Refresh the connection between the device and MaaS in the dashboard and by refreshing the MaaS app on the iPads.

    2. Refresh the VPP token.

     

    After opening a ticket with IBM Support, I have been advised to do the following:

    1. Clear all distribution settings for the App
    2. Delete the app
    3. Re-install the app with auto updates enabled
    4. Set distribution configuration.

     

    After doing this, the only way the app is updating is to go into the actual device record, remove the app and then re-distribute it from the device record in the MaaS dashboard.

     

    This is completely untenable and simply a bad workaround.


    Can anyone shed some light this?  Has anyone experienced this?

     

     

    Thanks,

     

    Mitch Lauer

    Sr. Management Consultant

    connecTel  Wireless              

    216-970-6981 | Cell-US           416-801-3127 | Cell-Canada  

    412-339-5775 | Help Desk     412-339-5765 | Direct Dial

     



  • 2.  RE: VPP-DPP distributed Apps not updating on devices

    Posted Wed June 07, 2023 04:26 AM

    I also have this for macOS Apps from the Apple AppStore.



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    Falko Christ
    Administrator
    Primetime fitness GmbH
    Frankfurt am Main
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    Original Message