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  • 1.  View Synchronisation

    Posted 10/12/22 07:09 AM
    Has anyone else experienced issues with Workspace view synchronisation, we've had this for a while with several workspaces but IBM support haven't accepted the issue until we can replicate with their demo data, we recently updated to PAW79 and have also now updated to the new cube viewer experience to see if that fixes the problem.

    I've also switched from Chrome to Edge and have also been clearing the cache to see if that fixes the issue.

    As you can see from the screenshot below that Synchronisation is on for the Version dimension, but the cube view is not synchronising to the filter dimension on the workspace.

    Unchecking and rechecking the synchronize dimension toggle gets it working again, but after a period of time it stops working again.

    Interested to see if anyone else has had similar experiences and knows how to fix this. I'm happy to do a webex with someone from IBM if they want to see this first hand.



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    Mark White
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    #PlanningAnalyticswithWatson


  • 2.  RE: View Synchronisation

    Posted 10/12/22 07:30 AM
    Hi Mark,

    I raised this issue at the IBM September AMA but received no responses,

    IBM Sept AMA

    I also raised a ticket with IBM support (TS010522557) but they are basically washing their hands, well asking me to recreate with their sample data.
    Which is tricky because that takes time and the issue is intermittent and erratic.

    I should add that for me the issue only occurs when a book is opened via an application.

    I do not see the issue if I go to the reports folder, e.g. shared, and open the book straight from there.

    So specifically, this is an issue with book synchronisation when the book is opened from within an application.

    regards,

    Mark

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    Mark Wragg
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  • 3.  RE: View Synchronisation

    Posted 10/12/22 07:38 AM
    HI both,

    I have experienced this and some other quirks that have been reported.
    For my the conditional formatting applied to some widgets also stops working - where I expect to see a red border and text, I have black text, no border.

    Sometime a Ctrl + Q + / to open the book's specification, then clicking Update solves for me, sometimes clearing cache, sometimes waiting until the next day.
    I have not nailed it down solidly just yet.

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    George Tonkin
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    Original Message


  • 4.  RE: View Synchronisation

    Posted 10/12/22 11:26 AM
    Yes, same here as I have PAW Workbooks that I've created, and each tab is a sperate Excel Workbook, so the sync is needed so the users don't have to keep selecting again and again and this is an on and off issues where I have to make the changes in PAW for it to "Stick".

    I also had some other version issues with their 9.14/ 2.079 and had to revert back to 2.14/2.78 and so far its working better. 

    Shahhere


  • 5.  RE: View Synchronisation

    Posted 06/12/23 04:02 PM

    Hi Mark

    Not sure if you have been able to fix this but I have the exact same problem in 2.0.87. Or to be more precise - one of my users has the same problem but I do not (maybe because I am administrator). We have the issue with Edge and Chrome.

    Network issue? Browser issue? Timeout issue?

    It's a brand new model, no classic stuff and practically no security but I will try to give the user admin rights and see if that makes a difference. And if the problem persists then I will raise a support ticket.

    Rgds,

    Jesper



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    Jesper Poulsen
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  • 6.  RE: View Synchronisation

    Posted 06/13/23 04:10 AM

    Hi Jesper

    I still have this issue on PAW86 (not upgraded to 87 yet)

    Regards

    Mark



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    Mark White
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    Original Message


  • 7.  RE: View Synchronisation

    Posted 06/13/23 05:17 AM

    Hi,

    I have raised another support case for this (TS013303637).

    As mentioned above in my comment from last year I did raise a case but IBM didn't really help, but the issue seemed to go away in subsequent versions.

    I should add that my issue was only found when opening a book within an application, if I opened the book via the reports menu, i.e. not within the application, I didn't see the issue. Are you able to confirm if this is the case for your user? Also, if you provide you IBM support case number I can cross reference that with mine.

    regards,

    Mark



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    Mark Wragg
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    Original Message