This sounds like a less than ideal scenario, user experience is key and . I would suggest asking the really important questions, some of which you have already answered.
Who - Technicians
What - Updating SR and perfoming inspections
Where - In the field
Why:
- what does 'processing a SR' mean to you? just approving or adding/updating data, if so what data. I'm sure there is a reason why you are leaning towards the desktop solution. There may be alternatoves but a deeper understanding of your requirements and identified blockers are needed.
- I assume there is a typo in point 4 (Anywhere Map should this be Anywhere app), have you considered using inspection forms in Maximo for these scenarios?
What is your connectivity like in the field? I assume if you are looking at a surface with a teathered conneciton you must always have connectivity.
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Michael Kasteel
Director
ISW
0402830412
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