Hello, first of all, thank you to everyone. This is my point of view about the platform.
Details are important for accurate and timely intervention, and for me, accurate data is essential for the right approach. As for the client, time and money are the two main factors we must define and explain to them regarding our platform.
Original Message:
Sent: Fri July 11, 2025 02:47 AM
From: Witold Wierzchowski
Subject: Users not getting synced after Upgrade
Hi Poonam,
the issue seems to be not with the sync process itself, but with Manage ServerBundles. Can You check the ServerBundle pod logs when the sync request is being sent ? it should give some more information about the error.
You can change password of any user via mongodb update, but it will not solve the issue here.
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Witold Wierzchowski
Solution Architect
Cohesive Poland
Original Message:
Sent: Wed July 09, 2025 10:48 AM
From: Poonam Aswani
Subject: Users not getting synced after Upgrade
Hi Galina,
Usersync pod gives below error. Not sure what 500 status code means and how to resolve it.
Sync user masadmin, status PENDING
2025-07-09 13:34:37,449 usersync-agent-manage INFO [mas9dev masadmin] Sync user url: https://mas9dev-mas9dev.mas-mas9dev-manage.svc/meaweb/es/MASSYNC/MASPERUSER?clientcert=1, method: POST, headers: {'content-type': 'application/json'}
2025-07-09 13:34:37,449 usersync-agent-manage INFO [mas9dev masadmin] Sync user data: {data*************}
2025-07-09 13:34:37,490 usersync-agent-manage INFO [mas9dev masadmin] Sync user response: r.status: 500, r.text: Error 500:
2025-07-09 13:34:37,490 usersync-agent-manage INFO [mas9dev masadmin] synched: status_code: 500 r.text Error 500:
2025-07-09 13:34:37,490 usersync-agent-manage ERROR [masadmin] Got exception: [mas9dev masadmin] synched: status_code: 500 r.text Error 500:
2025-07-09 13:34:37,490 usersync-agent-manage ERROR Traceback (most recent call last):
File "/usr/local/mas-python/lib64/python3.11/site-packages/mas/utils/usersync/usersync.py", line 292, in doSync
agent.syncUser(user)
File "/opt/ibm/usersync/agent.py", line 75, in syncUser
raise Exception(errMsg)
Exception: [mas9dev masadmin] synched: status_code: 500 r.text Error 500:
2025-07-09 13:34:37,490 usersync-agent-manage INFO Attempt: 5 of 5
2025-07-09 13:35:07,491 usersync-agent-manage INFO [masadmin] Updating user sync state for application manage to ERROR
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Poonam Aswani
Original Message:
Sent: Wed July 09, 2025 09:04 AM
From: Galina Leonova
Subject: Users not getting synced after Upgrade
Hello, Poonam!
Unfortunately, IBM support is a slow moving train. Have you check "usersyncagent" pod's log in your OpenShift , in "Manage" project? It might give you some insights into the problem.
Feel free to give IBM our ticket number for the reference.
Have a good day and good luck!
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Best regards,
Galina Leonova
Original Message:
Sent: Wed July 09, 2025 07:34 AM
From: Poonam Aswani
Subject: Users not getting synced after Upgrade
Hi Galina,
Thank you for your inputs. I checked in my db2 database, this property is already set to 0. yes, we are also following up with IBM and its almost a week now with no luck.
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Poonam Aswani
Original Message:
Sent: Mon July 07, 2025 12:36 PM
From: Galina Leonova
Subject: Users not getting synced after Upgrade
We experienced a similar problem after upgrading to MAS 9. While all users were successfully migrated from Maximo 7.6 to the MAS UI, any attempts to change a user's password or other user information resulted in synchronization failures.
We engaged IBM support, providing "must-gather" logs multiple times. It took over a month for them to identify the root cause and provide a solution. In our specific case, the issue was related to
"mxe.int.keyresponse" system property had value 1. We executed :
UPDATE MAXPROPVALUE SET PROPVALUE = 0 propname ='mxe.int.keyresponse';
directly in DB and restarted Manage. After this simple fix, the user sync works 100%.
Hope, it'll help.
Out IBM case number was TS018568925.
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Galina Leonova
Original Message:
Sent: Fri July 04, 2025 08:53 AM
From: Poonam Aswani
Subject: Users not getting synced after Upgrade
Hello,
We have upgraded from 7.6 to MAS 9. After upgrade users are not getting synced from MAS to Manage and neither from Manage to MAS. We tried to modify MAS user/created a new one, but sync is failing giving internal api error of 500 in usersync pod of manage. Hence, we are not able to login to Manage. Any ideas/suggestions which we can try, please let us know.
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Poonam Aswani
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