BPM, Workflow, and Case

BPM, Workflow, and Case

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  • 1.  Use a BPM coach in the "Add case page"

    Posted Fri October 09, 2020 11:58 AM

    Hello IBM community!

    I have a little question for you. We are currently developing a solution with BAW 20.0.0.2 for a client in Luxembourg.

    My question is, is it possible to use a BPM coach in the "Add Case" page in case builder ?

    Or the use of coaches is limited to a process activity?

    Thank you for the answers :)

    Have a good day,

    Aurélien



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    Aurelien Robin
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  • 2.  RE: Use a BPM coach in the "Add case page"

    Posted Fri October 16, 2020 09:38 AM
    Coaches can be used outside of process activities, by exposing them as URL. I haven't worked with Case Manager through BAW,  so i am unsure if this helps you, but if you can open any custom web page or redirect to a web page in a page i a case, you should be able to access a BPM coach in this manner. We have done quite complex components in this pattern for our BPM solutions at least

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    Johan Andersson
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    Original Message


  • 3.  RE: Use a BPM coach in the "Add case page"

    Posted Fri October 16, 2020 10:17 AM
    Thanks for the answers. I'll try with url

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    Aurelien Robin
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    Original Message


  • 4.  RE: Use a BPM coach in the "Add case page"

    Posted Fri October 16, 2020 10:27 AM

    Ok @Johan Andersson, i'm able to use a coach in the "add case" page with url :) Now, i'll map properties from coaches to case properties. It should be good for me :)

    Again, thank you
    ​



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    Aurelien Robin
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    Original Message


  • 5.  RE: Use a BPM coach in the "Add case page"

    Posted Mon October 19, 2020 11:10 AM
    Hi.

    I have seen this done using a CSHS (as mentioned below) that is exposed as a URL. The CSHS can be invoked from some external site or integrated into a case solutions using a button with a script action that calls it.

    The CSHS is then designed to create your awesome UI and then uses services activities that call the case REST.

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    DAVE PERMAN
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    Original Message


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