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  • 1.  UPS double Failure in XIV

    Posted Wed April 12, 2023 03:54 AM

    Hello,

    I have an XIV Gen3 with 2 failed UPSs that are not coming online ... 

    One UPS is failing to start the test due to insufficient power ...it is failed but On-line.
    The other ups is logging "UPS control command 'turn_ups_on' on 1:UPS:1 failed' and in the end it logs "A UPS self-test has failed on UPS 1:UPS:1."

    Can anyone help me get out of this ? Can I force the UPS online, for to skip the test ? 

    Thank you



    ------------------------------
    Justine Uwase
    ------------------------------


  • 2.  RE: UPS double Failure in XIV

    Posted Tue August 08, 2023 05:11 PM
    Edited by Storage Portfolio II Thu August 10, 2023 03:47 AM

    Hello there,

    Very similar issue here.

    Two failed UPS that need to execute the self test to be marked as OK, but the system refuses to run the test "not all the remaining batteries are in the OK state".

    Which is the way to overcome this scenario? Have you got any luck, Justine?

    Thank you all in advance,



    ---------------------------------------------
      Storage - Portfolio II
      IT Infrastructure Services, CU Midsize
      Kyndryl Spain
    ---------------------------------------------

    Original Message


  • 3.  RE: UPS double Failure in XIV

    Posted Wed August 09, 2023 03:25 PM
    Edited by Storage Portfolio II Thu August 10, 2023 03:46 AM

    Hello all,

    We're in a similar situation.

    After replacing two failed UPS we cannot bring them back to the OK state as the self-test refuses to run as "not all remaining batteries are in the OK state".

    Is there a solution to fix this deadlock? Did you Justine have had any luck?

    Thank you all in advance,



    ---------------------------------------------
      Storage - Portfolio II
      IT Infrastructure Services, CU Midsize
      Kyndryl Spain
    ---------------------------------------------

    Original Message


  • 4.  RE: UPS double Failure in XIV

    Posted Wed August 09, 2023 03:45 PM
    Hello

    Sorry no luck resolving this issue for me.

    Are you guys using supported TA/Support tool ?

    I am waiting for the correct Tool to retry.

    Thank you 




    Original Message


  • 5.  RE: UPS double Failure in XIV

    Posted Thu August 10, 2023 03:35 AM
    Edited by Storage Portfolio II Thu August 10, 2023 09:31 AM

    Hi,

    No TA tool here, just "technician" account.

    We've tried everything we could think of... turn the UPSs off then on again, physical test button, remove them, put them back... no luck whatsoever.

    We are out of ideas.




    ---------------------------------------------
      Storage - Portfolio II
      IT Infrastructure Services, CU Midsize
      Kyndryl Spain
    ---------------------------------------------


    Original Message


  • 6.  RE: UPS double Failure in XIV

    Posted Mon August 14, 2023 03:52 PM

    Hello,

    I'm sorry to hear about the UPS issues you're facing with your XIV Gen3 system. For the UPS that's failing to start the test due to insufficient power, it's recommended to ensure that the UPS is properly connected to a power source that meets its requirements. As for the UPS logging error messages, attempting a reboot or checking the UPS's internal settings might help. However, tampering with UPS operations can be risky, so it's advisable to seek professional technical assistance to resolve this situation effectively and safely.



    ------------------------------
    eric fc
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    Original Message