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Update 12.2.2

  • 1.  Update 12.2.2

    Posted Thu April 07, 2022 06:57 AM
    Hi,

    I'm on Cognos Cloud and since the update I have no access to my dashboards.
    In title you can see an message:

    Maintenance Due to changes that happened on the last system upgrade on, March 31th 2022, there was changes to the IP address for allowlist for cloud based datasources. Please open a ticket with support to get the updated list.

    I don't where I look for the updated list.
    For the reports it works fine.I'm on Azure database.



    ------------------------------
    Jan van Otten
    ------------------------------

    #CognosAnalyticswithWatson


  • 2.  RE: Update 12.2.2

    Posted Thu April 07, 2022 08:01 AM
    Hi Jan,

    The Software Product Compatibility Reports are available here:
    https://www.ibm.com/software/reports/compatibility/clarity/softwareReqsForProduct.html

    From your original message: "Please open a ticket with support to get the updated list.", I guess IBM support should be able to help you.

    Best regards,

    ------------------------------
    Patrick Neveu
    Positive Thinking Company
    ------------------------------

    Original Message


  • 3.  RE: Update 12.2.2

    Posted Thu April 07, 2022 08:17 AM
    Hello Patrick,

    This is not what I expected.
    I run Cognos Analytics on Cloud on a Mac and Windows.
    With the latest updates and using different browsers.
    Still no dashboard.

    ------------------------------
    Kind regards,
    Jan van Otten
    ------------------------------

    Original Message


  • 4.  RE: Update 12.2.2

    Posted Thu April 07, 2022 08:57 AM
    Hi Jan,

    what the issue exactly? Don't you see your dashboards anymore or do you receive an error message when opening them? If there's a message: what is it?

    ------------------------------
    Robert Dostal
    Team Leader BI
    GEMÜ
    Ingelfingen
    ------------------------------

    Original Message


  • 5.  RE: Update 12.2.2

    Posted Thu April 07, 2022 09:13 AM
      |   view attached
    Hello Robert,

    I do not get any error message.
    I see only object object.
    See also the attachment.

    When making a new dashboard I get a message choose a tab.


    ------------------------------
    Kind regards,
    Jan van Otten
    ------------------------------

    Original Message


  • 6.  RE: Update 12.2.2

    Posted Thu April 07, 2022 09:54 AM
    I'm not very familiar with the Cloud system of Cognos Analytics so I have assume that the dashboard doesn't find its datasource. You've said you are on Azure DB. If the valid IP addressers have been changed you or your It system administrator/manager who's responsible for the Cognos system should open a support ticket at IBM support.
    Here, it's "just" the community of users and a few IBMers to support users with their use-cases and questions. We can try to support you even when you have software errors but in most cases IBM has to chime in.

    ------------------------------
    Robert Dostal
    Team Leader BI
    GEMÜ
    Ingelfingen
    ------------------------------

    Original Message


  • 7.  RE: Update 12.2.2

    Posted Mon April 11, 2022 02:46 AM
    Hi Jan,
    I had the same issue. You have just to update the extension dashboard that you had previously loaded. In my case, it was this one TabWidget_11_2_2. Ans now it is working.

    ------------------------------
    JEAN PHILIPPE VIOLET
    ------------------------------

    Original Message


  • 8.  RE: Update 12.2.2

    Posted Tue April 12, 2022 02:13 AM
    Hi All,

    It was not only the not installed 11.2.2 updated Extensions.
    I had also the CogBox installed.
    This works not right on Cognos Analytics on Cloud SaaS.

    ------------------------------
    Kind rgeardfs,
    Jan van Otten
    ------------------------------

    Original Message


  • 9.  RE: Update 12.2.2

    Posted Thu April 07, 2022 10:34 AM

    Hi Jan,

    Can you be more specific about what you mean by "I'm on Cognos Cloud"? This could be one of a few options:
    - The "on-demand" IBM Cognos Analytics cloud SAAS offering, that you can sign up for on a seat-by-seat basis, managed by IBM
    - The "dedicated" IBM Cognos Analytics cloud SAAS offering, where your organization has a dedicated instance of CA in the IBM cloud, managed by IBM
    - An "on-prem" install of IBM Cognos Analytics running in a VM in a cloud provider (AWS, Azure, IBM Cloud etc) managed by your organization
    - A "hybrid cloud" cartridge of IBM Cognos Analytics running in IBM Cloud Pak for Data, managed by your organization

    Cheers!

    MF.



    ------------------------------
    Mark Fry
    Technical Consultant
    ------------------------------

    Original Message


  • 10.  RE: Update 12.2.2

    Posted Fri April 08, 2022 03:17 AM
    Hello Mark,

    I'm using - The "on-demand" IBM Cognos Analytics cloud SAAS offering, that you can sign up for on a seat-by-seat basis, managed by IBM.
    I don't know where I place the ticket.

    ------------------------------
    Kind regards,
    Jan van Otten
    ------------------------------

    Original Message


  • 11.  RE: Update 12.2.2

    Posted Fri April 08, 2022 08:41 AM
    Hi, are you using any extensions, in particular the "Tabs" one?
    If so, make sure to update with the latest version available in the Accelerator catalog.
    https://community.ibm.com/accelerators/catalog/content/Present-additional-content-by-adding-a-Tabbed-Widget-(11.2.2-and-above) 

    best regards
    Johannes

    ------------------------------
    Johannes Melkeraaen
    ------------------------------

    Original Message


  • 12.  RE: Update 12.2.2

    Posted Fri April 08, 2022 08:42 AM
    Hi, are you using any extensions, in particular the "Tabs" one? If so, please make sure you have updated this to the latest one available in the Accelerator Catalog: https://community.ibm.com/accelerators/catalog/content/Present-additional-content-by-adding-a-Tabbed-Widget-(11.2.2-and-above).
    You should also be able to test your environment in a so called factoryMode, ie with extensions disabled: https://www.ibm.com/docs/en/cognos-analytics/11.1.0?topic=views-running-cognos-analytics-customized-extensions-disabled

    br
    Johannes

    ------------------------------
    Johannes Melkeraaen
    ------------------------------

    Original Message


  • 13.  RE: Update 12.2.2

    Posted Fri April 08, 2022 11:20 AM

    Hi Jan,

    Do you have an IBM Customer Number (ICN)? If so, you should be able to go to the IBM Support site at https://www.ibm.com/mysupport/s/?language=en_US and open a case there.

    Cheers!

    MF.



    ------------------------------
    Mark Fry
    Technical Consultant
    ------------------------------

    Original Message