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  • 1.  Unable to Open Storage Insights

    Posted Tue May 27, 2025 01:12 PM
    Edited by Bacil123 Tue May 27, 2025 01:12 PM

    Hi.  We have Storage Insights enabled via Call Home feature of IBM FS 7000 Family Storage. CallHome works fine. But when we open SI, it goes takes us to another portal but then does nothing. Like from Top Right, we switch to SI -

    It asks for credentials and then goes to Storage Insights Portal successfully, but nothing opens there at all.  Just a screen with message:  Successfully Logged in.  Thats it.

    So, how to access it. 

    Please advise.

    Thanks.



  • 2.  RE: Unable to Open Storage Insights

    Posted Tue May 27, 2025 03:01 PM

    Have you tried accessing it via myibm.ibm.com ?



    ------------------------------
    Nezih Boyacioglu
    ------------------------------

    Original Message


  • 3.  RE: Unable to Open Storage Insights

    Posted Wed May 28, 2025 01:58 AM

    Hello Bacil,

    as Nezih writes or this can also happen if you work with different IBM-Ids. 

    1. wrong IBM ID that is not authorised 
    2. was previously logged on to the same browser with a different IBM ID

    Here it often helps to clear the browser cache.

    Greetings Patrik



    ------------------------------
    Patrik Groß
    Solution Design Architect
    CANCOM GmbH
    Cologne
    +491722469041
    ------------------------------

    Original Message


  • 4.  RE: Unable to Open Storage Insights

    Posted Wed May 28, 2025 09:12 AM
    Edited by Bacil123 Wed May 28, 2025 09:12 AM

    Hi Nezih and Pat.  Yes, did tried with that link as well.  It doesn't show SI as available.  Cloud does shows as available, but when I enter I don't see my Storage, and can't add it either.  By the way for both it says - Trial Offerings. And Subscription Offerrings=0. Thanks



    Original Message


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