BPM, Workflow, and Case

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Unable to load /teamworks/generatecoachng?coachID=... ???

  • 1.  Unable to load /teamworks/generatecoachng?coachID=... ???

    Posted Fri October 22, 2021 03:21 AM
    Hi All,

    Sometimes a user gets something like this instead of the coach:


    What's wrong? Any idea how to fix it?

    Thx,

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    Laszlo
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  • 2.  RE: Unable to load /teamworks/generatecoachng?coachID=... ???

    Posted Fri October 22, 2021 03:30 AM
    Do you have lots of complex BOs associated with the coach ?
    It generally happens because of performance issue. It would be helpful to determine the cause if you can share the browser logs and server logs.

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    Atanu Roy
    Solution Architect
    Salient Process
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    Original Message


  • 3.  RE: Unable to load /teamworks/generatecoachng?coachID=... ???

    Posted Fri October 22, 2021 03:37 AM
    Hi Atanu,

    I don't think that there would be too much or complex BOs in the coach.
    There is nothing in the logs :(

    Could this happen when the user logged on too long time ago or did not interact with the page for a long time?


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    Laszlo
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    Original Message


  • 4.  RE: Unable to load /teamworks/generatecoachng?coachID=... ???

    Posted Fri October 22, 2021 10:50 AM
    I don't think, it would be because of inactivity; most likely it happens if the coach is taking more time to get loaded.
    How is the performance of the coach when it gets loaded successfully without error ? Does it take a while or takes normal time ?
    There should be something in the logs, ideally should be in both browser and server logs. Can you try to see the network of your browser to find out any failed HTTP calls ?

    ------------------------------
    Atanu Roy
    Solution Architect
    Salient Process
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    Original Message


  • 5.  RE: Unable to load /teamworks/generatecoachng?coachID=... ???

    Posted Mon July 08, 2024 06:44 PM

    I am facing the same issue and the error is -

    [RESPONSIVE_PORTAL]

    Unable to load /teamworks/generatecoachng?coachID=2025.f2ce5588-cee2-301c-ac68-86199faefeba&processID=1.c8298ecc-b18a-3ca2-93e8-b69bf0d39768&snapShotID=2064.e75bb546-31ff-30f2-aae1-519047e3e83a&rootSnapShotID=2064.e75bb546-31ff-30f2-aae1-519047e3e83a&build=202112141026&coachName=Portal&debug_mode=0&localeLanguage=en&mobileApplication=false&WebAppApplication=false&inspectorMode=nonDebug&isDebug=false&responseType=json&addressableUrl=https%3A%2F%2Fbawuat1.dfveriflow.com%2FProcessPortal%2Fdashboards%2FSYSRP%2FRESPONSIVE_WORK&navigatorFeature=&navigatorDesktop=&appState= status: 500

    and in Logs i am getting -
    CWLLG2229E: An exception occurred in an EJB call.  Error: Error in Workflow Server. In Project: System Data, Snapshot: 8.6.0.0_TC(Snapshot.1080ded6-d153-4654-947c-2d16fce170db), an exception occurred: TWClass with ID TWClass.83ff975e-8dbc-42e5-b738-fa8bc08274a2 not found.
                                     com.lombardisoftware.core.TeamWorksException: Error in Workflow Server. In Project: System Data, Snapshot: 8.6.0.0_TC(Snapshot.1080ded6-d153-4654-947c-2d16fce170db), an exception occurred: TWClass with ID TWClass.83ff975e-8dbc-42e5-b738-fa8bc08274a2 not found.
        at com.lombardisoftware.server.ejb.persistence.dao.VersionedPODAO.findByPrimaryKey(VersionedPODAO.java:450)
        at com.lombardisoftware.server.ejb.persistence.DefaultHandler.findByPrimaryKey(DefaultHandler.java:119)
        at com.lombardisoftware.server.ejb.persistence.PersistenceServicesCore$3.call(PersistenceServicesCore.java:197)
        at com.lombardisoftware.server.ejb.persistence.PersistenceServicesCore$3.call(PersistenceServicesCore.java:195)
        at com.lombardisoftware.server.ejb.persistence.versioning.BranchManager$2.withReadAccess(BranchManager.java:279)
        at com.lombardisoftware.server.ejb.persistence.versioning.BranchContextImpl.readAccess(BranchContextImpl.java:177)
        at com.lombardisoftware.server.ejb.persistence.versioning.BranchManager.readAccess(BranchManager.java:269)
        at com.lombardisoftware.server.ejb.persistence.versioning.BranchManager.readAccess(BranchManager.java:195)
        at com.lombardisoftware.server.ejb.persistence.PersistenceServicesCore.findByPrimaryKey(PersistenceServicesCore.java:195)
        at sun.reflect.GeneratedMethodAccessor245.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55)
        at java.lang.reflect.Method.invoke(Method.java:508).
    Do you have any solution for this?



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    ramaraju dendukuri
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    Original Message


  • 6.  RE: Unable to load /teamworks/generatecoachng?coachID=... ???

    Posted Tue July 09, 2024 06:14 PM

    The error "TWClass with ID TWClass.83ff975e-8dbc-42e5-b738-fa8bc08274a2 not found" points to DB performance or connectivity issues.  That UUID is for the primitive Boolean data type that should be loaded from the System Data toolkit.  If the error is intermittent, then performance is likely the culprit.



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    Grant Taylor
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    Original Message