Hi Guys,

I'm unable to change status of SR application manually when active approval workflows are exists on that ticket.while changing status it showing error like

CTGRD3001E - This ticket status cannot be changed because an active approval workflow assignment record exists. The ticket status can be changed by accepting or rejecting the workflow assignment record.

Note :We deleted active workflows in workflow administration but we want another solution like any automation scripts or other solutions.

Please clarify guys.

Thanks & Regards

Musa MD.