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The Content Navigator session hangs and does not allow logging in again.

  • 1.  The Content Navigator session hangs and does not allow logging in again.

    Posted Thu August 17, 2023 10:53 AM

    Hi All,

    I have a development environment set up on a single server with WAS v9.0.5.14, Filenet/CPE v5.5.8, Content Navigator v3.0.10 and Case Manager v5.3.3, and after some time logged in the session drops and when I try to log in again I get the Content Navigator and/or Filenet/ACCE browser screen as per the messages described below, sometimes it comes back with restart of Websphere and cleaning of temporary files, but it usually only comes back after restarting the Windows Server. Would anyone know how to solve this problem?
    ------------------------
    Browser Messages:
    ------------------------
    Cannot connect to the web client.
    You might need to authenticate to a firewall, or the web application server might not be running or cannot be reached because of network problems.

    If you need to authenticate to a firewall, authenticate and try to log in again. If the problem persists, ask your system administrator to review the web application server log files.
    ------------------------
     The following deployment parameters cannot be retrieved: Error 500: java.lang.NullPointerException
    A parameter was invalid or missing, the server could not connect to the target deployment server, or an internal server error occurred.

    Verify that you can connect to the target server for the deployment. Contact IBM Software Support if the problem persists.
    FNRPB1039E 
    ------------------------
    Log Messages:
    ------------------------
    SystemOut.log
    [8/17/23 5:50:02:091 BRT] 0000016b webapp        E com.ibm.ws.webcontainer.webapp.WebApp logServletError SRVE0293E: [Servlet Error]-[ServletNameNotFound]: com.ibm.websphere.servlet.session.UnauthorizedSessionRequestException: SESN0008E: A user authenticated as anonymous has attempted to access a session owned by user:defaultWIMFileBasedRealm/CN=xxxxxx,OU=FileNet,OU=xxxxxx,OU=xxxxx,OU=xxxxxxx,DC=xxxxx,DC=xxxxx.

    Best regards,

    Fredy



    ------------------------------
    Fredy Pereira
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  • 2.  RE: The Content Navigator session hangs and does not allow logging in again.

    Posted Tue November 26, 2024 11:53 AM

    Hi Fredy, Have you got any resolution for the above issue? 



    ------------------------------
    NAVEEN CHINTHAKINDI
    ------------------------------

    Original Message


  • 3.  RE: The Content Navigator session hangs and does not allow logging in again.

    Posted Fri April 11, 2025 11:07 AM

    Hi Fredy,

    Do you have a solution for this issue?

    I have this issue on a dev machine.

    Thnak you,

    Iulian



    ------------------------------
    Gheorghe Iulian Lucaci
    ------------------------------

    Original Message


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