Hello There,

             Hope everyone is doing fine. 

We had been noticing the mismatching of the count shown on  Team Performance dashboard tab(Team dashboard.JPG) to Process Inspector(Proces Inspector.JPG).
The same goes on clicking of Team dashboard chart where we see the value in Quick Stats of Overview tab(Quick Stats.JPG) mismatches with Team Tasks tab(Team Task.JPG).

So Quick Stats value is same as Team Performance dashboard value which are not in sync with Team Tasks Tab results .(Process Inspector count is sync Team Task tab count). 
 
 We realized that count is appearing incorrectly on Team Performance dashboard tab and Quick Stats .
 It's showing higher number on Team Performance dashboard than Team Tasks Tab.

To try with,  we performed the re-indexing also, but it did not help.

https://www.ibm.com/support/knowledgecenter/SS8JB4_19.x/com.ibm.wbpm.admin.doc/topics/cadm_task_index_updating.html   

and 

https://www.ibm.com/support/pages/process-portal-search-index-comprehensive  

Any other lead would be of great help .

Thank you in advance.

------------------------------
Gona Deepak
------------------------------

Hi,

If there is a mismatch between the process inspector (that accesses the BPM db) and the Quick Stats (that accesses the Lucene index) it means:
1) either the indexes are out of sync
2) either a dynamic team assignment is used in the process (by a Team Retrieval Services) that is not supported in the Team Performance Dashboard.
3) either a custom team assignment is used that is also not supported (see https://www.ibm.com/support/knowledgecenter/en/SS8JB4/com.ibm.wbpm.wle.editor.doc/topics/routing_activities.html)

------------------------------
Bruno Charpentier
------------------------------

Thank You Bruno for the valuable inputs

 Coming to point number (2) and (3) - we have not used that features . And confirming that is the count mismatch number values. 

In our case the Team dashboard(62 overdue tasks) number is high compared to Team Tasks Tab(31 overdue tasks) results, which is also in - sync with process inspector number.

------------------------------
Gona Deepak
------------------------------

Original Message:
Sent: Thu August 27, 2020 03:28 AM
From: Bruno Charpentier
Subject: Team Performance Dashboard Count Mismatch with Team Task Tab

Hi,

If there is a mismatch between the process inspector (that accesses the BPM db) and the Quick Stats (that accesses the Lucene index) it means:
1) either the indexes are out of sync
2) either a dynamic team assignment is used in the process (by a Team Retrieval Services) that is not supported in the Team Performance Dashboard.
3) either a custom team assignment is used that is also not supported (see https://www.ibm.com/support/knowledgecenter/en/SS8JB4/com.ibm.wbpm.wle.editor.doc/topics/routing_activities.html)

------------------------------
Bruno Charpentier
------------------------------

The quick stats and the team tasks tab should give the same numbers since both use the Lucene indexes (but not exactly the same search request). You have to open a case for the BAW support because it will need investigation, tracing and checking that the Lucene indexes are in sync.

------------------------------
Bruno Charpentier
------------------------------

Original Message:
Sent: Thu August 27, 2020 05:49 AM
From: Gona Deepak
Subject: Team Performance Dashboard Count Mismatch with Team Task Tab

Thank You Bruno for the valuable inputs

 Coming to point number (2) and (3) - we have not used that features . And confirming that is the count mismatch number values. 

In our case the Team dashboard(62 overdue tasks) number is high compared to Team Tasks Tab(31 overdue tasks) results, which is also in - sync with process inspector number.

------------------------------
Gona Deepak
------------------------------


Original Message:
Sent: Thu August 27, 2020 03:28 AM
From: Bruno Charpentier
Subject: Team Performance Dashboard Count Mismatch with Team Task Tab

Hi,

If there is a mismatch between the process inspector (that accesses the BPM db) and the Quick Stats (that accesses the Lucene index) it means:
1) either the indexes are out of sync
2) either a dynamic team assignment is used in the process (by a Team Retrieval Services) that is not supported in the Team Performance Dashboard.
3) either a custom team assignment is used that is also not supported (see https://www.ibm.com/support/knowledgecenter/en/SS8JB4/com.ibm.wbpm.wle.editor.doc/topics/routing_activities.html)

------------------------------
Bruno Charpentier

Can you try using the index-diagnostic.zip to identify any potential issue with indexes ?


------------------------------
Atanu Roy
------------------------------

Original Message:
Sent: Thu August 27, 2020 05:49 AM
From: Gona Deepak
Subject: Team Performance Dashboard Count Mismatch with Team Task Tab

Thank You Bruno for the valuable inputs

 Coming to point number (2) and (3) - we have not used that features . And confirming that is the count mismatch number values. 

In our case the Team dashboard(62 overdue tasks) number is high compared to Team Tasks Tab(31 overdue tasks) results, which is also in - sync with process inspector number.

------------------------------
Gona Deepak
------------------------------


Original Message:
Sent: Thu August 27, 2020 03:28 AM
From: Bruno Charpentier
Subject: Team Performance Dashboard Count Mismatch with Team Task Tab

Hi,

If there is a mismatch between the process inspector (that accesses the BPM db) and the Quick Stats (that accesses the Lucene index) it means:
1) either the indexes are out of sync
2) either a dynamic team assignment is used in the process (by a Team Retrieval Services) that is not supported in the Team Performance Dashboard.
3) either a custom team assignment is used that is also not supported (see https://www.ibm.com/support/knowledgecenter/en/SS8JB4/com.ibm.wbpm.wle.editor.doc/topics/routing_activities.html)

------------------------------
Bruno Charpentier

We have run the diagnostics and found no discrepancies  in any of the reports.

Any other inputs would be grateful. 

Thank you

------------------------------
Gona Deepak
------------------------------

Original Message:
Sent: Thu August 27, 2020 06:07 AM
From: Atanu Roy
Subject: Team Performance Dashboard Count Mismatch with Team Task Tab

Can you try using the index-diagnostic.zip to identify any potential issue with indexes ?


------------------------------
Atanu Roy
------------------------------


Original Message:
Sent: Thu August 27, 2020 05:49 AM
From: Gona Deepak
Subject: Team Performance Dashboard Count Mismatch with Team Task Tab

Thank You Bruno for the valuable inputs

 Coming to point number (2) and (3) - we have not used that features . And confirming that is the count mismatch number values. 

In our case the Team dashboard(62 overdue tasks) number is high compared to Team Tasks Tab(31 overdue tasks) results, which is also in - sync with process inspector number.

------------------------------
Gona Deepak


Original Message:
Sent: Thu August 27, 2020 03:28 AM
From: Bruno Charpentier
Subject: Team Performance Dashboard Count Mismatch with Team Task Tab

Hi,

If there is a mismatch between the process inspector (that accesses the BPM db) and the Quick Stats (that accesses the Lucene index) it means:
1) either the indexes are out of sync
2) either a dynamic team assignment is used in the process (by a Team Retrieval Services) that is not supported in the Team Performance Dashboard.
3) either a custom team assignment is used that is also not supported (see https://www.ibm.com/support/knowledgecenter/en/SS8JB4/com.ibm.wbpm.wle.editor.doc/topics/routing_activities.html)

------------------------------
Bruno Charpentier

It is also possible that the indexing tables got corrupted and you need to truncate those tables as well as move the search index directory.

• BPM_INSTANCE_INDEX

• BPM_TASK_INDEX

• BPM_TASK_INDEX_JOB

It is recommended to raise a PMR with IBM so that they can suggest the correct approach based on the situation.

------------------------------
Atanu Roy
------------------------------

Original Message:
Sent: Thu August 27, 2020 11:36 PM
From: Gona Deepak
Subject: Team Performance Dashboard Count Mismatch with Team Task Tab

We have run the diagnostics and found no discrepancies  in any of the reports.

Any other inputs would be grateful. 

Thank you

------------------------------
Gona Deepak
------------------------------


Original Message:
Sent: Thu August 27, 2020 06:07 AM
From: Atanu Roy
Subject: Team Performance Dashboard Count Mismatch with Team Task Tab

Can you try using the index-diagnostic.zip to identify any potential issue with indexes ?


------------------------------
Atanu Roy


Original Message:
Sent: Thu August 27, 2020 05:49 AM
From: Gona Deepak
Subject: Team Performance Dashboard Count Mismatch with Team Task Tab

Thank You Bruno for the valuable inputs

 Coming to point number (2) and (3) - we have not used that features . And confirming that is the count mismatch number values. 

In our case the Team dashboard(62 overdue tasks) number is high compared to Team Tasks Tab(31 overdue tasks) results, which is also in - sync with process inspector number.

------------------------------
Gona Deepak


Original Message:
Sent: Thu August 27, 2020 03:28 AM
From: Bruno Charpentier
Subject: Team Performance Dashboard Count Mismatch with Team Task Tab

Hi,

If there is a mismatch between the process inspector (that accesses the BPM db) and the Quick Stats (that accesses the Lucene index) it means:
1) either the indexes are out of sync
2) either a dynamic team assignment is used in the process (by a Team Retrieval Services) that is not supported in the Team Performance Dashboard.
3) either a custom team assignment is used that is also not supported (see https://www.ibm.com/support/knowledgecenter/en/SS8JB4/com.ibm.wbpm.wle.editor.doc/topics/routing_activities.html)

------------------------------
Bruno Charpentier

should i also follow this?

------------------------------
Khan PKI
------------------------------

Original Message:
Sent: Fri August 28, 2020 05:00 AM
From: Atanu Roy
Subject: Team Performance Dashboard Count Mismatch with Team Task Tab

It is also possible that the indexing tables got corrupted and you need to truncate those tables as well as move the search index directory.

• BPM_INSTANCE_INDEX

• BPM_TASK_INDEX

• BPM_TASK_INDEX_JOB

It is recommended to raise a PMR with IBM so that they can suggest the correct approach based on the situation.

------------------------------
Atanu Roy
------------------------------


Original Message:
Sent: Thu August 27, 2020 11:36 PM
From: Gona Deepak
Subject: Team Performance Dashboard Count Mismatch with Team Task Tab

We have run the diagnostics and found no discrepancies  in any of the reports.

Any other inputs would be grateful. 

Thank you

------------------------------
Gona Deepak


Original Message:
Sent: Thu August 27, 2020 06:07 AM
From: Atanu Roy
Subject: Team Performance Dashboard Count Mismatch with Team Task Tab

Can you try using the index-diagnostic.zip to identify any potential issue with indexes ?


------------------------------
Atanu Roy


Original Message:
Sent: Thu August 27, 2020 05:49 AM
From: Gona Deepak
Subject: Team Performance Dashboard Count Mismatch with Team Task Tab

Thank You Bruno for the valuable inputs

 Coming to point number (2) and (3) - we have not used that features . And confirming that is the count mismatch number values. 

In our case the Team dashboard(62 overdue tasks) number is high compared to Team Tasks Tab(31 overdue tasks) results, which is also in - sync with process inspector number.

------------------------------
Gona Deepak


Original Message:
Sent: Thu August 27, 2020 03:28 AM
From: Bruno Charpentier
Subject: Team Performance Dashboard Count Mismatch with Team Task Tab

Hi,

If there is a mismatch between the process inspector (that accesses the BPM db) and the Quick Stats (that accesses the Lucene index) it means:
1) either the indexes are out of sync
2) either a dynamic team assignment is used in the process (by a Team Retrieval Services) that is not supported in the Team Performance Dashboard.
3) either a custom team assignment is used that is also not supported (see https://www.ibm.com/support/knowledgecenter/en/SS8JB4/com.ibm.wbpm.wle.editor.doc/topics/routing_activities.html)

------------------------------
Bruno Charpentier