Hi all, I recently had to upgrade to SPSS v28. I am using a Mac- I was running Mojave but just upgraded to Big Sur to try to fix this problem, but it still persists. I also previously tried uninstalling and reinstalling SPSS to no avail.

I primarily use syntax in SPSS, but I cannot access syntax files in 28. If I try to open an existing syntax file when SPSS is not open, SPSS will start up and then force quit without the syntax ever opening. If I am in SPSS and try to open a new syntax, nothing happens. The paste button also does not work, no syntax file opens. SPSS will also not let me quit normally, I have to force quit it to close. 

Does anyone have any suggestions? It is incredibly difficult to try to work around not having access to syntax files, if not impossible. Thank you!

------------------------------
Lisa Shank
------------------------------

#SPSSStatistics

Hi. Please try this:

1. Let's say that you have a syntax file at this location:
/Users/YourName/Desktop/MySyntax.sps

If you don't please copy a syntax file into your Desktop folder.

2. With SPSS closed, open a terminal window.

3. In that window, type this: cd "/Applications/IBM SPSS Statistics/SPSS Statistics.app/Contents/MacOS"

4. Then: ./stats "/Users/YourName/Desktop/MySyntax.sps"

Please tell me what if any feedback you get on the screen. Thanks.

------------------------------
Rick Marcantonio
Quality Assurance
IBM
------------------------------

Hi Rick,

Thanks so much. I also wanted to add that I am unable to open Preferences. That's the only additional issue I have found with v28.

When I ran the code, SPSS opened, but no syntax window opened. Here is the feedback:

java.lang.NullPointerException
at java.lang.StringBuilder.<init>(StringBuilder.java:112)
at com.spss.uitools.ui_builder.SpecificationBuilder.getAppDataPathForUserWithFolderName(Unknown Source)
at com.spss.uitools.ui_builder.SpecificationBuilder.getAppdataCustomDialogDirectory(Unknown Source)
at com.spss.java_client.ui.command.executor.CommandExecutor.getAppdataCustomDialogDirectory(Unknown Source)
at com.spss.java_client.ui.command.executor.CommandExecutor.scanCommands(Unknown Source)
at com.spss.java_client.ui.command.executor.CommandExecutor.get(Unknown Source)
at com.spss.java_client.ui.doc_types.SpssFrame.buildMenuBar(Unknown Source)
at com.spss.java_client.ui.doc_types.SpssFrame.<init>(Unknown Source)
at com.spss.java_client.ui.doc_types.data.DataFrame.<init>(Unknown Source)
at com.spss.java_client.ui.doc_types.data.DataFrame.createDataFrame(Unknown Source)
at com.spss.java_client.ui.SpssFrameMgr.createFrame(Unknown Source)
at com.spss.java_client.ui.SpssMgr.newDataSet(Unknown Source)
at com.spss.java_client.ui.SpssMgr.access$300(Unknown Source)
at com.spss.java_client.ui.SpssMgr$3.run(Unknown Source)
at java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:311)
at java.awt.EventQueue.dispatchEventImpl(EventQueue.java:758)
at java.awt.EventQueue.access$500(EventQueue.java:97)
at java.awt.EventQueue$3.run(EventQueue.java:709)
at java.awt.EventQueue$3.run(EventQueue.java:703)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:74)
at java.awt.EventQueue.dispatchEvent(EventQueue.java:728)
at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:205)
at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:116)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:105)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:101)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:93)
at java.awt.EventDispatchThread.run(EventDispatchThread.java:82)
Exception in thread "Thread-11" java.lang.NullPointerException
at java.lang.StringBuilder.<init>(StringBuilder.java:112)
at com.spss.uitools.ui_builder.SpecificationBuilder.getAppDataPathForUserWithFolderName(Unknown Source)
at com.spss.uitools.ui_builder.SpecificationBuilder.getAppdataExtensionsDirectory(Unknown Source)
at com.spss.java_client.core.comp_util.FileLocationsUtil.getAppdataExtensionsDirectory(Unknown Source)
at com.spss.java_client.core.documents.syntax.SyntaxMgr.getScemaFiles(Unknown Source)
at com.spss.java_client.core.documents.syntax.SyntaxMgr.initSyntaxCommands(Unknown Source)
at com.spss.java_client.ui.SpssMgr$SyntaxCommandInitializer.run(Unknown Source)
at java.lang.Thread.run(Thread.java:748)
java.lang.NullPointerException
at java.lang.StringBuilder.<init>(StringBuilder.java:112)
at com.spss.uitools.ui_builder.SpecificationBuilder.getAppDataPathForUserWithFolderName(Unknown Source)
at com.spss.uitools.ui_builder.SpecificationBuilder.getAppdataExtensionsDirectory(Unknown Source)
at com.spss.java_client.core.comp_util.FileLocationsUtil.getAppdataExtensionsDirectory(Unknown Source)
at com.spss.java_client.core.documents.syntax.SyntaxMgr.getScemaFiles(Unknown Source)
at com.spss.java_client.core.documents.syntax.SyntaxMgr.initSyntaxCommands(Unknown Source)
at com.spss.java_client.core.documents.syntax.SyntaxMgr.getStaticSyntaxCommands(Unknown Source)
at com.spss.java_client.ui.doc_types.syntax.SyntaxView.createSyntaxView(Unknown Source)
at com.spss.java_client.ui.doc_types.syntax.SyntaxView.<init>(Unknown Source)
at com.spss.java_client.ui.doc_types.syntax.SyntaxFrame.<init>(Unknown Source)
at com.spss.java_client.ui.doc_types.syntax.SyntaxFrame.createSyntaxFrame(Unknown Source)
at com.spss.java_client.ui.SpssFrameMgr.createFrame(Unknown Source)
at com.spss.java_client.ui.SpssFrameMgr.createNewSyntaxDocument(Unknown Source)
at com.spss.java_client.core.documents.syntax.SyntaxMgr.createNewDocFromCore(Unknown Source)
at com.spss.java_client.core.documents.syntax.SyntaxMgr.openSyntaxDocument(Unknown Source)
at com.spss.java_client.core.documents.syntax.SyntaxMgr.openSyntaxDocument(Unknown Source)
at com.spss.java_client.core.documents.syntax.SyntaxMgr.openSyntaxDocument(Unknown Source)
at com.spss.java_client.ui.SpssMgr.openSyntaxDocument(Unknown Source)
at com.spss.java_client.core.documents.AppMgr$6.run(Unknown Source)
at java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:301)
at java.awt.EventQueue.dispatchEventImpl(EventQueue.java:758)
at java.awt.EventQueue.access$500(EventQueue.java:97)
at java.awt.EventQueue$3.run(EventQueue.java:709)
at java.awt.EventQueue$3.run(EventQueue.java:703)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:74)
at java.awt.EventQueue.dispatchEvent(EventQueue.java:728)
at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:205)
at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:116)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:105)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:101)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:93)
at java.awt.EventDispatchThread.run(EventDispatchThread.java:82)
java.lang.reflect.InvocationTargetException
at java.awt.EventQueue.invokeAndWait(EventQueue.java:1349)
at java.awt.EventQueue.invokeAndWait(EventQueue.java:1324)
at javax.swing.SwingUtilities.invokeAndWait(SwingUtilities.java:1353)
at com.spss.java_client.core.documents.AppMgr.processFiles(Unknown Source)
at com.spss.java_client.core.documents.AppMgr.processCommands(Unknown Source)
at com.spss.java_client.core.documents.AppMgr.runClient(Unknown Source)
at com.spss.java_client.core.common.Driver.main(Unknown Source)
Caused by: java.lang.ArrayIndexOutOfBoundsException: 8
at com.spss.java_client.ui.SpssFrameMgr.designateWindow(Unknown Source)
at com.spss.java_client.ui.SpssFrameMgr.createFrame(Unknown Source)
at com.spss.java_client.ui.SpssFrameMgr.createNewSyntaxDocument(Unknown Source)
at com.spss.java_client.core.documents.syntax.SyntaxMgr.createNewDocFromCore(Unknown Source)
at com.spss.java_client.core.documents.syntax.SyntaxMgr.openSyntaxDocument(Unknown Source)
at com.spss.java_client.core.documents.syntax.SyntaxMgr.openSyntaxDocument(Unknown Source)
at com.spss.java_client.core.documents.syntax.SyntaxMgr.openSyntaxDocument(Unknown Source)
at com.spss.java_client.ui.SpssMgr.openSyntaxDocument(Unknown Source)
at com.spss.java_client.core.documents.AppMgr$6.run(Unknown Source)
at java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:301)
at java.awt.EventQueue.dispatchEventImpl(EventQueue.java:758)
at java.awt.EventQueue.access$500(EventQueue.java:97)
at java.awt.EventQueue$3.run(EventQueue.java:709)
at java.awt.EventQueue$3.run(EventQueue.java:703)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:74)
at java.awt.EventQueue.dispatchEvent(EventQueue.java:728)
at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:205)
at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:116)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:105)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:101)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:93)
at java.awt.EventDispatchThread.run(EventDispatchThread.java:82)
Exception in thread "AWT-EventQueue-0" java.lang.NullPointerException
at com.spss.java_client.ui.SpssFrameMgr.putDefaultStatusMsg(Unknown Source)
at com.spss.java_client.ui.SpssFrameMgr.updateStatus(Unknown Source)
at com.spss.java_client.ui.SpssFrameMgr.access$100(Unknown Source)
at com.spss.java_client.ui.SpssFrameMgr$2.run(Unknown Source)
at java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:311)
at java.awt.EventQueue.dispatchEventImpl(EventQueue.java:758)
at java.awt.EventQueue.access$500(EventQueue.java:97)
at java.awt.EventQueue$3.run(EventQueue.java:709)
at java.awt.EventQueue$3.run(EventQueue.java:703)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:74)
at java.awt.EventQueue.dispatchEvent(EventQueue.java:728)
at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:205)
at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:116)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:105)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:101)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:93)
at java.awt.EventDispatchThread.run(EventDispatchThread.java:82)
Exception in thread "AWT-EventQueue-0" java.lang.NullPointerException
at com.spss.java_client.ui.utilities.AutoRecoveryUpdater.updateAutoRecoveryStatusBar(Unknown Source)
at com.spss.java_client.ui.utilities.AutoRecoveryUpdater.updateAutoRecoveryStatusBar(Unknown Source)
at com.spss.java_client.ui.utilities.AutoRecoveryUpdater$1.actionPerformed(Unknown Source)
at javax.swing.Timer.fireActionPerformed(Timer.java:313)
at javax.swing.Timer$DoPostEvent.run(Timer.java:245)
at java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:311)
at java.awt.EventQueue.dispatchEventImpl(EventQueue.java:758)
at java.awt.EventQueue.access$500(EventQueue.java:97)
at java.awt.EventQueue$3.run(EventQueue.java:709)
at java.awt.EventQueue$3.run(EventQueue.java:703)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:74)
at java.awt.EventQueue.dispatchEvent(EventQueue.java:728)
at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:205)
at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:116)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:105)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:101)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:93)
at java.awt.EventDispatchThread.run(EventDispatchThread.java:82)
Exception in thread "Thread-14" java.lang.NullPointerException
at com.spss.vis.template.FileSystemTemplateFactory.buildTemplatesFromDirectory(Unknown Source)
at com.spss.vis.template.FileSystemTemplateFactory.getTemplates(Unknown Source)
at com.spss.vis.graphboard.template.TemplateModel.getTemplatesFromFactory(Unknown Source)
at com.spss.vis.graphboard.template.TemplateModel.getTemplatesFromFactories(Unknown Source)
at com.spss.vis.graphboard.template.TemplateModel.setTemplateFactory(Unknown Source)
at com.spss.vis.graphboard.template.TemplateModel.<init>(Unknown Source)
at com.spss.vis.graphboard.template.TemplateBuilder.<init>(Unknown Source)
at com.spss.java_client.core.common.Driver$PrintWarmUpThread.run(Unknown Source)

------------------------------
Lisa Shank
------------------------------

Original Message:
Sent: Mon April 04, 2022 11:36 AM
From: Rick Marcantonio
Subject: SPSS 28- Can't Open Syntax Files

Hi. Please try this:

1. Let's say that you have a syntax file at this location:
/Users/YourName/Desktop/MySyntax.sps

If you don't please copy a syntax file into your Desktop folder.

2. With SPSS closed, open a terminal window.

3. In that window, type this: cd "/Applications/IBM SPSS Statistics/SPSS Statistics.app/Contents/MacOS"

4. Then: ./stats "/Users/YourName/Desktop/MySyntax.sps"

Please tell me what if any feedback you get on the screen. Thanks.

------------------------------
Rick Marcantonio
Quality Assurance
IBM
------------------------------

Original Message:
Sent: 4/4/2022 11:58:00 AM
From: Lisa S.
Subject: RE: SPSS 28- Can't Open Syntax Files

Hi Rick,

Thanks so much. I also wanted to add that I am unable to open Preferences. That's the only additional issue I have found with v28.

When I ran the code, SPSS opened, but no syntax window opened. Here is the feedback:

java.lang.NullPointerException
at java.lang.StringBuilder.<init>(StringBuilder.java:112)
at com.spss.uitools.ui_builder.SpecificationBuilder.getAppDataPathForUserWithFolderName(Unknown Source)
at com.spss.uitools.ui_builder.SpecificationBuilder.getAppdataCustomDialogDirectory(Unknown Source)
at com.spss.java_client.ui.command.executor.CommandExecutor.getAppdataCustomDialogDirectory(Unknown Source)
at com.spss.java_client.ui.command.executor.CommandExecutor.scanCommands(Unknown Source)
at com.spss.java_client.ui.command.executor.CommandExecutor.get(Unknown Source)
at com.spss.java_client.ui.doc_types.SpssFrame.buildMenuBar(Unknown Source)
at com.spss.java_client.ui.doc_types.SpssFrame.<init>(Unknown Source)
at com.spss.java_client.ui.doc_types.data.DataFrame.<init>(Unknown Source)
at com.spss.java_client.ui.doc_types.data.DataFrame.createDataFrame(Unknown Source)
at com.spss.java_client.ui.SpssFrameMgr.createFrame(Unknown Source)
at com.spss.java_client.ui.SpssMgr.newDataSet(Unknown Source)
at com.spss.java_client.ui.SpssMgr.access$300(Unknown Source)
at com.spss.java_client.ui.SpssMgr$3.run(Unknown Source)
at java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:311)
at java.awt.EventQueue.dispatchEventImpl(EventQueue.java:758)
at java.awt.EventQueue.access$500(EventQueue.java:97)
at java.awt.EventQueue$3.run(EventQueue.java:709)
at java.awt.EventQueue$3.run(EventQueue.java:703)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:74)
at java.awt.EventQueue.dispatchEvent(EventQueue.java:728)
at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:205)
at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:116)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:105)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:101)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:93)
at java.awt.EventDispatchThread.run(EventDispatchThread.java:82)
Exception in thread "Thread-11" java.lang.NullPointerException
at java.lang.StringBuilder.<init>(StringBuilder.java:112)
at com.spss.uitools.ui_builder.SpecificationBuilder.getAppDataPathForUserWithFolderName(Unknown Source)
at com.spss.uitools.ui_builder.SpecificationBuilder.getAppdataExtensionsDirectory(Unknown Source)
at com.spss.java_client.core.comp_util.FileLocationsUtil.getAppdataExtensionsDirectory(Unknown Source)
at com.spss.java_client.core.documents.syntax.SyntaxMgr.getScemaFiles(Unknown Source)
at com.spss.java_client.core.documents.syntax.SyntaxMgr.initSyntaxCommands(Unknown Source)
at com.spss.java_client.ui.SpssMgr$SyntaxCommandInitializer.run(Unknown Source)
at java.lang.Thread.run(Thread.java:748)
java.lang.NullPointerException
at java.lang.StringBuilder.<init>(StringBuilder.java:112)
at com.spss.uitools.ui_builder.SpecificationBuilder.getAppDataPathForUserWithFolderName(Unknown Source)
at com.spss.uitools.ui_builder.SpecificationBuilder.getAppdataExtensionsDirectory(Unknown Source)
at com.spss.java_client.core.comp_util.FileLocationsUtil.getAppdataExtensionsDirectory(Unknown Source)
at com.spss.java_client.core.documents.syntax.SyntaxMgr.getScemaFiles(Unknown Source)
at com.spss.java_client.core.documents.syntax.SyntaxMgr.initSyntaxCommands(Unknown Source)
at com.spss.java_client.core.documents.syntax.SyntaxMgr.getStaticSyntaxCommands(Unknown Source)
at com.spss.java_client.ui.doc_types.syntax.SyntaxView.createSyntaxView(Unknown Source)
at com.spss.java_client.ui.doc_types.syntax.SyntaxView.<init>(Unknown Source)
at com.spss.java_client.ui.doc_types.syntax.SyntaxFrame.<init>(Unknown Source)
at com.spss.java_client.ui.doc_types.syntax.SyntaxFrame.createSyntaxFrame(Unknown Source)
at com.spss.java_client.ui.SpssFrameMgr.createFrame(Unknown Source)
at com.spss.java_client.ui.SpssFrameMgr.createNewSyntaxDocument(Unknown Source)
at com.spss.java_client.core.documents.syntax.SyntaxMgr.createNewDocFromCore(Unknown Source)
at com.spss.java_client.core.documents.syntax.SyntaxMgr.openSyntaxDocument(Unknown Source)
at com.spss.java_client.core.documents.syntax.SyntaxMgr.openSyntaxDocument(Unknown Source)
at com.spss.java_client.core.documents.syntax.SyntaxMgr.openSyntaxDocument(Unknown Source)
at com.spss.java_client.ui.SpssMgr.openSyntaxDocument(Unknown Source)
at com.spss.java_client.core.documents.AppMgr$6.run(Unknown Source)
at java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:301)
at java.awt.EventQueue.dispatchEventImpl(EventQueue.java:758)
at java.awt.EventQueue.access$500(EventQueue.java:97)
at java.awt.EventQueue$3.run(EventQueue.java:709)
at java.awt.EventQueue$3.run(EventQueue.java:703)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:74)
at java.awt.EventQueue.dispatchEvent(EventQueue.java:728)
at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:205)
at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:116)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:105)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:101)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:93)
at java.awt.EventDispatchThread.run(EventDispatchThread.java:82)
java.lang.reflect.InvocationTargetException
at java.awt.EventQueue.invokeAndWait(EventQueue.java:1349)
at java.awt.EventQueue.invokeAndWait(EventQueue.java:1324)
at javax.swing.SwingUtilities.invokeAndWait(SwingUtilities.java:1353)
at com.spss.java_client.core.documents.AppMgr.processFiles(Unknown Source)
at com.spss.java_client.core.documents.AppMgr.processCommands(Unknown Source)
at com.spss.java_client.core.documents.AppMgr.runClient(Unknown Source)
at com.spss.java_client.core.common.Driver.main(Unknown Source)
Caused by: java.lang.ArrayIndexOutOfBoundsException: 8
at com.spss.java_client.ui.SpssFrameMgr.designateWindow(Unknown Source)
at com.spss.java_client.ui.SpssFrameMgr.createFrame(Unknown Source)
at com.spss.java_client.ui.SpssFrameMgr.createNewSyntaxDocument(Unknown Source)
at com.spss.java_client.core.documents.syntax.SyntaxMgr.createNewDocFromCore(Unknown Source)
at com.spss.java_client.core.documents.syntax.SyntaxMgr.openSyntaxDocument(Unknown Source)
at com.spss.java_client.core.documents.syntax.SyntaxMgr.openSyntaxDocument(Unknown Source)
at com.spss.java_client.core.documents.syntax.SyntaxMgr.openSyntaxDocument(Unknown Source)
at com.spss.java_client.ui.SpssMgr.openSyntaxDocument(Unknown Source)
at com.spss.java_client.core.documents.AppMgr$6.run(Unknown Source)
at java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:301)
at java.awt.EventQueue.dispatchEventImpl(EventQueue.java:758)
at java.awt.EventQueue.access$500(EventQueue.java:97)
at java.awt.EventQueue$3.run(EventQueue.java:709)
at java.awt.EventQueue$3.run(EventQueue.java:703)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:74)
at java.awt.EventQueue.dispatchEvent(EventQueue.java:728)
at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:205)
at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:116)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:105)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:101)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:93)
at java.awt.EventDispatchThread.run(EventDispatchThread.java:82)
Exception in thread "AWT-EventQueue-0" java.lang.NullPointerException
at com.spss.java_client.ui.SpssFrameMgr.putDefaultStatusMsg(Unknown Source)
at com.spss.java_client.ui.SpssFrameMgr.updateStatus(Unknown Source)
at com.spss.java_client.ui.SpssFrameMgr.access$100(Unknown Source)
at com.spss.java_client.ui.SpssFrameMgr$2.run(Unknown Source)
at java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:311)
at java.awt.EventQueue.dispatchEventImpl(EventQueue.java:758)
at java.awt.EventQueue.access$500(EventQueue.java:97)
at java.awt.EventQueue$3.run(EventQueue.java:709)
at java.awt.EventQueue$3.run(EventQueue.java:703)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:74)
at java.awt.EventQueue.dispatchEvent(EventQueue.java:728)
at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:205)
at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:116)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:105)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:101)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:93)
at java.awt.EventDispatchThread.run(EventDispatchThread.java:82)
Exception in thread "AWT-EventQueue-0" java.lang.NullPointerException
at com.spss.java_client.ui.utilities.AutoRecoveryUpdater.updateAutoRecoveryStatusBar(Unknown Source)
at com.spss.java_client.ui.utilities.AutoRecoveryUpdater.updateAutoRecoveryStatusBar(Unknown Source)
at com.spss.java_client.ui.utilities.AutoRecoveryUpdater$1.actionPerformed(Unknown Source)
at javax.swing.Timer.fireActionPerformed(Timer.java:313)
at javax.swing.Timer$DoPostEvent.run(Timer.java:245)
at java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:311)
at java.awt.EventQueue.dispatchEventImpl(EventQueue.java:758)
at java.awt.EventQueue.access$500(EventQueue.java:97)
at java.awt.EventQueue$3.run(EventQueue.java:709)
at java.awt.EventQueue$3.run(EventQueue.java:703)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:74)
at java.awt.EventQueue.dispatchEvent(EventQueue.java:728)
at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:205)
at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:116)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:105)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:101)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:93)
at java.awt.EventDispatchThread.run(EventDispatchThread.java:82)
Exception in thread "Thread-14" java.lang.NullPointerException
at com.spss.vis.template.FileSystemTemplateFactory.buildTemplatesFromDirectory(Unknown Source)
at com.spss.vis.template.FileSystemTemplateFactory.getTemplates(Unknown Source)
at com.spss.vis.graphboard.template.TemplateModel.getTemplatesFromFactory(Unknown Source)
at com.spss.vis.graphboard.template.TemplateModel.getTemplatesFromFactories(Unknown Source)
at com.spss.vis.graphboard.template.TemplateModel.setTemplateFactory(Unknown Source)
at com.spss.vis.graphboard.template.TemplateModel.<init>(Unknown Source)
at com.spss.vis.graphboard.template.TemplateBuilder.<init>(Unknown Source)
at com.spss.java_client.core.common.Driver$PrintWarmUpThread.run(Unknown Source)

------------------------------
Lisa Shank
------------------------------

Two things.

1. Go to /Users/<your user name>/Library/Application Support/IBM/SPSS Statistics/28 and give me the list of directories that are there. For example, I have:

4Qresd5.xmf CrashReport CustomDialogs Graphboard Python39 R40 WelcomeDialog autoRecovery extensions statistics.jnl

We are guessing that you don't, or that you are missing some of them.

2. When you uninstall, please follow these instructions. There are files that should be deleted that don't get deleted when you drag the application to the trash.

------------------------------
Rick Marcantonio
Quality Assurance
IBM
------------------------------

Thank you- when I go to Users/Lisa/Library/Application Support/IBM/SPSS/Statistics, I don't even have a 28 folder- just 22.

I ran the instructions to remove everything from my computer related to SPSS, including the Application Support folder. However, after installation, Users/Lisa/Library/Application Support/IBM/ folder is completely empty, there is no SPSS Statistics folder. When I follow your previous instructions with opening a syntax file through the terminal, I get the same set of errors. Any suggestions on how to proceed? Thank you so much for the guidance, it is much appreciated.

------------------------------
Lisa S.
------------------------------

Original Message:
Sent: Mon April 04, 2022 12:27 PM
From: Rick Marcantonio
Subject: SPSS 28- Can't Open Syntax Files

Two things.

1. Go to /Users/<your user name>/Library/Application Support/IBM/SPSS Statistics/28 and give me the list of directories that are there. For example, I have:

4Qresd5.xmf CrashReport CustomDialogs Graphboard Python39 R40 WelcomeDialog autoRecovery extensions statistics.jnl

We are guessing that you don't, or that you are missing some of them.

2. When you uninstall, please follow these instructions. There are files that should be deleted that don't get deleted when you drag the application to the trash.

------------------------------
Rick Marcantonio
Quality Assurance
IBM
------------------------------

Just a clarification that when I say "However, after installation," I mean, after I then re-installed the program.

------------------------------
Lisa S.
------------------------------

Original Message:
Sent: Mon April 04, 2022 12:50 PM
From: Lisa S.
Subject: SPSS 28- Can't Open Syntax Files

Thank you- when I go to Users/Lisa/Library/Application Support/IBM/SPSS/Statistics, I don't even have a 28 folder- just 22.

I ran the instructions to remove everything from my computer related to SPSS, including the Application Support folder. However, after installation, Users/Lisa/Library/Application Support/IBM/ folder is completely empty, there is no SPSS Statistics folder. When I follow your previous instructions with opening a syntax file through the terminal, I get the same set of errors. Any suggestions on how to proceed? Thank you so much for the guidance, it is much appreciated.

------------------------------
Lisa S.
------------------------------


Original Message:
Sent: Mon April 04, 2022 12:27 PM
From: Rick Marcantonio
Subject: SPSS 28- Can't Open Syntax Files

Two things.

1. Go to /Users/<your user name>/Library/Application Support/IBM/SPSS Statistics/28 and give me the list of directories that are there. For example, I have:

4Qresd5.xmf CrashReport CustomDialogs Graphboard Python39 R40 WelcomeDialog autoRecovery extensions statistics.jnl

We are guessing that you don't, or that you are missing some of them.

2. When you uninstall, please follow these instructions. There are files that should be deleted that don't get deleted when you drag the application to the trash.

------------------------------
Rick Marcantonio
Quality Assurance
IBM

Just to make sure: You can start version 28 by double-clicking on the application itself (as opposed to a syntax file), right?

------------------------------
Rick Marcantonio
Quality Assurance
IBM
------------------------------

Original Message:
Sent: Mon April 04, 2022 01:00 PM
From: Lisa S.
Subject: SPSS 28- Can't Open Syntax Files

Just a clarification that when I say "However, after installation," I mean, after I then re-installed the program.

------------------------------
Lisa S.
------------------------------


Original Message:
Sent: Mon April 04, 2022 12:50 PM
From: Lisa S.
Subject: SPSS 28- Can't Open Syntax Files

Thank you- when I go to Users/Lisa/Library/Application Support/IBM/SPSS/Statistics, I don't even have a 28 folder- just 22.

I ran the instructions to remove everything from my computer related to SPSS, including the Application Support folder. However, after installation, Users/Lisa/Library/Application Support/IBM/ folder is completely empty, there is no SPSS Statistics folder. When I follow your previous instructions with opening a syntax file through the terminal, I get the same set of errors. Any suggestions on how to proceed? Thank you so much for the guidance, it is much appreciated.

------------------------------
Lisa S.


Original Message:
Sent: Mon April 04, 2022 12:27 PM
From: Rick Marcantonio
Subject: SPSS 28- Can't Open Syntax Files

Two things.

1. Go to /Users/<your user name>/Library/Application Support/IBM/SPSS Statistics/28 and give me the list of directories that are there. For example, I have:

4Qresd5.xmf CrashReport CustomDialogs Graphboard Python39 R40 WelcomeDialog autoRecovery extensions statistics.jnl

We are guessing that you don't, or that you are missing some of them.

2. When you uninstall, please follow these instructions. There are files that should be deleted that don't get deleted when you drag the application to the trash.

------------------------------
Rick Marcantonio
Quality Assurance
IBM

Yes, that is correct. (I just tested it to double-check). Aside from being unable to open Preferences, quit normally, or use syntax files, things have seemed fairly normal with v28.

------------------------------
Lisa S.
------------------------------

Original Message:
Sent: Mon April 04, 2022 01:14 PM
From: Rick Marcantonio
Subject: SPSS 28- Can't Open Syntax Files

Just to make sure: You can start version 28 by double-clicking on the application itself (as opposed to a syntax file), right?

------------------------------
Rick Marcantonio
Quality Assurance
IBM
------------------------------


Original Message:
Sent: Mon April 04, 2022 01:00 PM
From: Lisa S.
Subject: SPSS 28- Can't Open Syntax Files

Just a clarification that when I say "However, after installation," I mean, after I then re-installed the program.

------------------------------
Lisa S.


Original Message:
Sent: Mon April 04, 2022 12:50 PM
From: Lisa S.
Subject: SPSS 28- Can't Open Syntax Files

Thank you- when I go to Users/Lisa/Library/Application Support/IBM/SPSS/Statistics, I don't even have a 28 folder- just 22.

I ran the instructions to remove everything from my computer related to SPSS, including the Application Support folder. However, after installation, Users/Lisa/Library/Application Support/IBM/ folder is completely empty, there is no SPSS Statistics folder. When I follow your previous instructions with opening a syntax file through the terminal, I get the same set of errors. Any suggestions on how to proceed? Thank you so much for the guidance, it is much appreciated.

------------------------------
Lisa S.


Original Message:
Sent: Mon April 04, 2022 12:27 PM
From: Rick Marcantonio
Subject: SPSS 28- Can't Open Syntax Files

Two things.

1. Go to /Users/<your user name>/Library/Application Support/IBM/SPSS Statistics/28 and give me the list of directories that are there. For example, I have:

4Qresd5.xmf CrashReport CustomDialogs Graphboard Python39 R40 WelcomeDialog autoRecovery extensions statistics.jnl

We are guessing that you don't, or that you are missing some of them.

2. When you uninstall, please follow these instructions. There are files that should be deleted that don't get deleted when you drag the application to the trash.

------------------------------
Rick Marcantonio
Quality Assurance
IBM

Is this the latest version: 28.0.1.1?

------------------------------
Rick Marcantonio
Quality Assurance
IBM
------------------------------

Original Message:
Sent: Mon April 04, 2022 01:18 PM
From: Lisa S.
Subject: SPSS 28- Can't Open Syntax Files

Yes, that is correct. (I just tested it to double-check). Aside from being unable to open Preferences, quit normally, or use syntax files, things have seemed fairly normal with v28.

------------------------------
Lisa S.
------------------------------


Original Message:
Sent: Mon April 04, 2022 01:14 PM
From: Rick Marcantonio
Subject: SPSS 28- Can't Open Syntax Files

Just to make sure: You can start version 28 by double-clicking on the application itself (as opposed to a syntax file), right?

------------------------------
Rick Marcantonio
Quality Assurance
IBM


Original Message:
Sent: Mon April 04, 2022 01:00 PM
From: Lisa S.
Subject: SPSS 28- Can't Open Syntax Files

Just a clarification that when I say "However, after installation," I mean, after I then re-installed the program.

------------------------------
Lisa S.


Original Message:
Sent: Mon April 04, 2022 12:50 PM
From: Lisa S.
Subject: SPSS 28- Can't Open Syntax Files

Thank you- when I go to Users/Lisa/Library/Application Support/IBM/SPSS/Statistics, I don't even have a 28 folder- just 22.

I ran the instructions to remove everything from my computer related to SPSS, including the Application Support folder. However, after installation, Users/Lisa/Library/Application Support/IBM/ folder is completely empty, there is no SPSS Statistics folder. When I follow your previous instructions with opening a syntax file through the terminal, I get the same set of errors. Any suggestions on how to proceed? Thank you so much for the guidance, it is much appreciated.

------------------------------
Lisa S.


Original Message:
Sent: Mon April 04, 2022 12:27 PM
From: Rick Marcantonio
Subject: SPSS 28- Can't Open Syntax Files

Two things.

1. Go to /Users/<your user name>/Library/Application Support/IBM/SPSS Statistics/28 and give me the list of directories that are there. For example, I have:

4Qresd5.xmf CrashReport CustomDialogs Graphboard Python39 R40 WelcomeDialog autoRecovery extensions statistics.jnl

We are guessing that you don't, or that you are missing some of them.

2. When you uninstall, please follow these instructions. There are files that should be deleted that don't get deleted when you drag the application to the trash.

------------------------------
Rick Marcantonio
Quality Assurance
IBM

No, it says: Version: 28.0.1.0 (142)

------------------------------
Lisa S.
------------------------------

Original Message:
Sent: Mon April 04, 2022 01:25 PM
From: Rick Marcantonio
Subject: SPSS 28- Can't Open Syntax Files

Is this the latest version: 28.0.1.1?

------------------------------
Rick Marcantonio
Quality Assurance
IBM
------------------------------


Original Message:
Sent: Mon April 04, 2022 01:18 PM
From: Lisa S.
Subject: SPSS 28- Can't Open Syntax Files

Yes, that is correct. (I just tested it to double-check). Aside from being unable to open Preferences, quit normally, or use syntax files, things have seemed fairly normal with v28.

------------------------------
Lisa S.


Original Message:
Sent: Mon April 04, 2022 01:14 PM
From: Rick Marcantonio
Subject: SPSS 28- Can't Open Syntax Files

Just to make sure: You can start version 28 by double-clicking on the application itself (as opposed to a syntax file), right?

------------------------------
Rick Marcantonio
Quality Assurance
IBM


Original Message:
Sent: Mon April 04, 2022 01:00 PM
From: Lisa S.
Subject: SPSS 28- Can't Open Syntax Files

Just a clarification that when I say "However, after installation," I mean, after I then re-installed the program.

------------------------------
Lisa S.


Original Message:
Sent: Mon April 04, 2022 12:50 PM
From: Lisa S.
Subject: SPSS 28- Can't Open Syntax Files

Thank you- when I go to Users/Lisa/Library/Application Support/IBM/SPSS/Statistics, I don't even have a 28 folder- just 22.

I ran the instructions to remove everything from my computer related to SPSS, including the Application Support folder. However, after installation, Users/Lisa/Library/Application Support/IBM/ folder is completely empty, there is no SPSS Statistics folder. When I follow your previous instructions with opening a syntax file through the terminal, I get the same set of errors. Any suggestions on how to proceed? Thank you so much for the guidance, it is much appreciated.

------------------------------
Lisa S.


Original Message:
Sent: Mon April 04, 2022 12:27 PM
From: Rick Marcantonio
Subject: SPSS 28- Can't Open Syntax Files

Two things.

1. Go to /Users/<your user name>/Library/Application Support/IBM/SPSS Statistics/28 and give me the list of directories that are there. For example, I have:

4Qresd5.xmf CrashReport CustomDialogs Graphboard Python39 R40 WelcomeDialog autoRecovery extensions statistics.jnl

We are guessing that you don't, or that you are missing some of them.

2. When you uninstall, please follow these instructions. There are files that should be deleted that don't get deleted when you drag the application to the trash.

------------------------------
Rick Marcantonio
Quality Assurance
IBM

Go here, go to the bottom, and get the latest. Let's try with that and see what happens. I'd be safe and delete your current install (you know, the whole rig-a-ma-role... :\ ).

------------------------------
Rick Marcantonio
Quality Assurance
IBM
------------------------------

Original Message:
Sent: Mon April 04, 2022 01:30 PM
From: Lisa S.
Subject: SPSS 28- Can't Open Syntax Files

No, it says: Version: 28.0.1.0 (142)

------------------------------
Lisa S.
------------------------------


Original Message:
Sent: Mon April 04, 2022 01:25 PM
From: Rick Marcantonio
Subject: SPSS 28- Can't Open Syntax Files

Is this the latest version: 28.0.1.1?

------------------------------
Rick Marcantonio
Quality Assurance
IBM


Original Message:
Sent: Mon April 04, 2022 01:18 PM
From: Lisa S.
Subject: SPSS 28- Can't Open Syntax Files

Yes, that is correct. (I just tested it to double-check). Aside from being unable to open Preferences, quit normally, or use syntax files, things have seemed fairly normal with v28.

------------------------------
Lisa S.


Original Message:
Sent: Mon April 04, 2022 01:14 PM
From: Rick Marcantonio
Subject: SPSS 28- Can't Open Syntax Files

Just to make sure: You can start version 28 by double-clicking on the application itself (as opposed to a syntax file), right?

------------------------------
Rick Marcantonio
Quality Assurance
IBM


Original Message:
Sent: Mon April 04, 2022 01:00 PM
From: Lisa S.
Subject: SPSS 28- Can't Open Syntax Files

Just a clarification that when I say "However, after installation," I mean, after I then re-installed the program.

------------------------------
Lisa S.


Original Message:
Sent: Mon April 04, 2022 12:50 PM
From: Lisa S.
Subject: SPSS 28- Can't Open Syntax Files

Thank you- when I go to Users/Lisa/Library/Application Support/IBM/SPSS/Statistics, I don't even have a 28 folder- just 22.

I ran the instructions to remove everything from my computer related to SPSS, including the Application Support folder. However, after installation, Users/Lisa/Library/Application Support/IBM/ folder is completely empty, there is no SPSS Statistics folder. When I follow your previous instructions with opening a syntax file through the terminal, I get the same set of errors. Any suggestions on how to proceed? Thank you so much for the guidance, it is much appreciated.

------------------------------
Lisa S.


Original Message:
Sent: Mon April 04, 2022 12:27 PM
From: Rick Marcantonio
Subject: SPSS 28- Can't Open Syntax Files

Two things.

1. Go to /Users/<your user name>/Library/Application Support/IBM/SPSS Statistics/28 and give me the list of directories that are there. For example, I have:

4Qresd5.xmf CrashReport CustomDialogs Graphboard Python39 R40 WelcomeDialog autoRecovery extensions statistics.jnl

We are guessing that you don't, or that you are missing some of them.

2. When you uninstall, please follow these instructions. There are files that should be deleted that don't get deleted when you drag the application to the trash.

------------------------------
Rick Marcantonio
Quality Assurance
IBM

Thanks Rick! I downloaded it and now it says version 28.0.1.1 (14). However, I still can't open preferences or a syntax window and the  /Users/Lisa/Library/Application Support/IBM folder is still empty.

------------------------------
Lisa S.
------------------------------

Original Message:
Sent: Mon April 04, 2022 01:35 PM
From: Rick Marcantonio
Subject: SPSS 28- Can't Open Syntax Files

Go here, go to the bottom, and get the latest. Let's try with that and see what happens. I'd be safe and delete your current install (you know, the whole rig-a-ma-role... :\ ).

------------------------------
Rick Marcantonio
Quality Assurance
IBM
------------------------------


Original Message:
Sent: Mon April 04, 2022 01:30 PM
From: Lisa S.
Subject: SPSS 28- Can't Open Syntax Files

No, it says: Version: 28.0.1.0 (142)

------------------------------
Lisa S.


Original Message:
Sent: Mon April 04, 2022 01:25 PM
From: Rick Marcantonio
Subject: SPSS 28- Can't Open Syntax Files

Is this the latest version: 28.0.1.1?

------------------------------
Rick Marcantonio
Quality Assurance
IBM


Original Message:
Sent: Mon April 04, 2022 01:18 PM
From: Lisa S.
Subject: SPSS 28- Can't Open Syntax Files

Yes, that is correct. (I just tested it to double-check). Aside from being unable to open Preferences, quit normally, or use syntax files, things have seemed fairly normal with v28.

------------------------------
Lisa S.


Original Message:
Sent: Mon April 04, 2022 01:14 PM
From: Rick Marcantonio
Subject: SPSS 28- Can't Open Syntax Files

Just to make sure: You can start version 28 by double-clicking on the application itself (as opposed to a syntax file), right?

------------------------------
Rick Marcantonio
Quality Assurance
IBM


Original Message:
Sent: Mon April 04, 2022 01:00 PM
From: Lisa S.
Subject: SPSS 28- Can't Open Syntax Files

Just a clarification that when I say "However, after installation," I mean, after I then re-installed the program.

------------------------------
Lisa S.


Original Message:
Sent: Mon April 04, 2022 12:50 PM
From: Lisa S.
Subject: SPSS 28- Can't Open Syntax Files

Thank you- when I go to Users/Lisa/Library/Application Support/IBM/SPSS/Statistics, I don't even have a 28 folder- just 22.

I ran the instructions to remove everything from my computer related to SPSS, including the Application Support folder. However, after installation, Users/Lisa/Library/Application Support/IBM/ folder is completely empty, there is no SPSS Statistics folder. When I follow your previous instructions with opening a syntax file through the terminal, I get the same set of errors. Any suggestions on how to proceed? Thank you so much for the guidance, it is much appreciated.

------------------------------
Lisa S.


Original Message:
Sent: Mon April 04, 2022 12:27 PM
From: Rick Marcantonio
Subject: SPSS 28- Can't Open Syntax Files

Two things.

1. Go to /Users/<your user name>/Library/Application Support/IBM/SPSS Statistics/28 and give me the list of directories that are there. For example, I have:

4Qresd5.xmf CrashReport CustomDialogs Graphboard Python39 R40 WelcomeDialog autoRecovery extensions statistics.jnl

We are guessing that you don't, or that you are missing some of them.

2. When you uninstall, please follow these instructions. There are files that should be deleted that don't get deleted when you drag the application to the trash.

------------------------------
Rick Marcantonio
Quality Assurance
IBM

Well, at least you're current. Even if not very functional. :\

Does your Data dropdown menu look like this?


I'm particularly interested in whether the items with "plus" icons (like Split into Files or Case Control Matching) are showing up. If they are, then they should be creating entries in the Library directory we talked about earlier.

------------------------------
Rick Marcantonio
Quality Assurance
IBM
------------------------------

Original Message:
Sent: Mon April 04, 2022 01:50 PM
From: Lisa S.
Subject: SPSS 28- Can't Open Syntax Files

Thanks Rick! I downloaded it and now it says version 28.0.1.1 (14). However, I still can't open preferences or a syntax window and the  /Users/Lisa/Library/Application Support/IBM folder is still empty.

------------------------------
Lisa S.
------------------------------


Original Message:
Sent: Mon April 04, 2022 01:35 PM
From: Rick Marcantonio
Subject: SPSS 28- Can't Open Syntax Files

Go here, go to the bottom, and get the latest. Let's try with that and see what happens. I'd be safe and delete your current install (you know, the whole rig-a-ma-role... :\ ).

------------------------------
Rick Marcantonio
Quality Assurance
IBM


Original Message:
Sent: Mon April 04, 2022 01:30 PM
From: Lisa S.
Subject: SPSS 28- Can't Open Syntax Files

No, it says: Version: 28.0.1.0 (142)

------------------------------
Lisa S.


Original Message:
Sent: Mon April 04, 2022 01:25 PM
From: Rick Marcantonio
Subject: SPSS 28- Can't Open Syntax Files

Is this the latest version: 28.0.1.1?

------------------------------
Rick Marcantonio
Quality Assurance
IBM


Original Message:
Sent: Mon April 04, 2022 01:18 PM
From: Lisa S.
Subject: SPSS 28- Can't Open Syntax Files

Yes, that is correct. (I just tested it to double-check). Aside from being unable to open Preferences, quit normally, or use syntax files, things have seemed fairly normal with v28.

------------------------------
Lisa S.


Original Message:
Sent: Mon April 04, 2022 01:14 PM
From: Rick Marcantonio
Subject: SPSS 28- Can't Open Syntax Files

Just to make sure: You can start version 28 by double-clicking on the application itself (as opposed to a syntax file), right?

------------------------------
Rick Marcantonio
Quality Assurance
IBM


Original Message:
Sent: Mon April 04, 2022 01:00 PM
From: Lisa S.
Subject: SPSS 28- Can't Open Syntax Files

Just a clarification that when I say "However, after installation," I mean, after I then re-installed the program.

------------------------------
Lisa S.


Original Message:
Sent: Mon April 04, 2022 12:50 PM
From: Lisa S.
Subject: SPSS 28- Can't Open Syntax Files

Thank you- when I go to Users/Lisa/Library/Application Support/IBM/SPSS/Statistics, I don't even have a 28 folder- just 22.

I ran the instructions to remove everything from my computer related to SPSS, including the Application Support folder. However, after installation, Users/Lisa/Library/Application Support/IBM/ folder is completely empty, there is no SPSS Statistics folder. When I follow your previous instructions with opening a syntax file through the terminal, I get the same set of errors. Any suggestions on how to proceed? Thank you so much for the guidance, it is much appreciated.

------------------------------
Lisa S.


Original Message:
Sent: Mon April 04, 2022 12:27 PM
From: Rick Marcantonio
Subject: SPSS 28- Can't Open Syntax Files

Two things.

1. Go to /Users/<your user name>/Library/Application Support/IBM/SPSS Statistics/28 and give me the list of directories that are there. For example, I have:

4Qresd5.xmf CrashReport CustomDialogs Graphboard Python39 R40 WelcomeDialog autoRecovery extensions statistics.jnl

We are guessing that you don't, or that you are missing some of them.

2. When you uninstall, please follow these instructions. There are files that should be deleted that don't get deleted when you drag the application to the trash.

------------------------------
Rick Marcantonio
Quality Assurance
IBM

BTW, Lisa, please feel free to open a Support case on this.

In the upper right here, look for the blue 'Open a case' button.

------------------------------
Rick Marcantonio
Quality Assurance
IBM
------------------------------

Thank you Rick! The items with the "plus" icons are not showing up in the Data menu.

------------------------------
Lisa S.
------------------------------

Original Message:
Sent: Mon April 04, 2022 02:23 PM
From: Rick Marcantonio
Subject: SPSS 28- Can't Open Syntax Files

BTW, Lisa, please feel free to open a Support case on this.

In the upper right here, look for the blue 'Open a case' button.

------------------------------
Rick Marcantonio
Quality Assurance
IBM
------------------------------

Be sure to add that to the support case. This is very strange; I run on a Mac all the time and have not seen anything like it.

------------------------------
Rick Marcantonio
Quality Assurance
IBM
------------------------------

Original Message:
Sent: Mon April 04, 2022 03:08 PM
From: Lisa S.
Subject: SPSS 28- Can't Open Syntax Files

Thank you Rick! The items with the "plus" icons are not showing up in the Data menu.

------------------------------
Lisa S.
------------------------------


Original Message:
Sent: Mon April 04, 2022 02:23 PM
From: Rick Marcantonio
Subject: SPSS 28- Can't Open Syntax Files

BTW, Lisa, please feel free to open a Support case on this.

In the upper right here, look for the blue 'Open a case' button.

------------------------------
Rick Marcantonio
Quality Assurance
IBM

Thank you! I did also post this issue on another website and so far, two other folks have replied that they were having the same problem, but it seems like a very small minority with this experience.

I am not sure if I am able to open a support case- I believe I have to go through an administrator at our university where I am on staff and where it is licensed. I have their contact information for this purpose so I will reach out to them today to see if they can facilitate opening a ticket on my behalf. (The staff were as stumped as you were, they suggested wiping my entire computer and re-installing the OS from scratch). I appreciate your help and guidance so far.

------------------------------
Lisa S.
------------------------------

Original Message:
Sent: Mon April 04, 2022 03:18 PM
From: Rick Marcantonio
Subject: SPSS 28- Can't Open Syntax Files

Be sure to add that to the support case. This is very strange; I run on a Mac all the time and have not seen anything like it.

------------------------------
Rick Marcantonio
Quality Assurance
IBM
------------------------------


Original Message:
Sent: Mon April 04, 2022 03:08 PM
From: Lisa S.
Subject: SPSS 28- Can't Open Syntax Files

Thank you Rick! The items with the "plus" icons are not showing up in the Data menu.

------------------------------
Lisa S.


Original Message:
Sent: Mon April 04, 2022 02:23 PM
From: Rick Marcantonio
Subject: SPSS 28- Can't Open Syntax Files

BTW, Lisa, please feel free to open a Support case on this.

In the upper right here, look for the blue 'Open a case' button.

------------------------------
Rick Marcantonio
Quality Assurance
IBM

The only other thing I can think of is the operating system. I am on:


If you have a Mac that can take that OS, I'd ask you to try that before anything else.

Finally, I would ask you to look into the production facility, which can be run on the command line (console window), using the --production switch. See the manual.

------------------------------
Rick Marcantonio
Quality Assurance
IBM
------------------------------

Original Message:
Sent: Mon April 04, 2022 03:25 PM
From: Lisa S.
Subject: SPSS 28- Can't Open Syntax Files

Thank you! I did also post this issue on another website and so far, two other folks have replied that they were having the same problem, but it seems like a very small minority with this experience.

I am not sure if I am able to open a support case- I believe I have to go through an administrator at our university where I am on staff and where it is licensed. I have their contact information for this purpose so I will reach out to them today to see if they can facilitate opening a ticket on my behalf. (The staff were as stumped as you were, they suggested wiping my entire computer and re-installing the OS from scratch). I appreciate your help and guidance so far.

------------------------------
Lisa S.
------------------------------


Original Message:
Sent: Mon April 04, 2022 03:18 PM
From: Rick Marcantonio
Subject: SPSS 28- Can't Open Syntax Files

Be sure to add that to the support case. This is very strange; I run on a Mac all the time and have not seen anything like it.

------------------------------
Rick Marcantonio
Quality Assurance
IBM


Original Message:
Sent: Mon April 04, 2022 03:08 PM
From: Lisa S.
Subject: SPSS 28- Can't Open Syntax Files

Thank you Rick! The items with the "plus" icons are not showing up in the Data menu.

------------------------------
Lisa S.


Original Message:
Sent: Mon April 04, 2022 02:23 PM
From: Rick Marcantonio
Subject: SPSS 28- Can't Open Syntax Files

BTW, Lisa, please feel free to open a Support case on this.

In the upper right here, look for the blue 'Open a case' button.

------------------------------
Rick Marcantonio
Quality Assurance
IBM

Thanks Rick- I'm on a 2014 Macbook Pro, so I believe Big Sur is the last OS for this machine.

I will look into the production facility option this evening! Much appreciated.

------------------------------
Lisa S.
------------------------------

Original Message:
Sent: Mon April 04, 2022 03:36 PM
From: Rick Marcantonio
Subject: SPSS 28- Can't Open Syntax Files

The only other thing I can think of is the operating system. I am on:


If you have a Mac that can take that OS, I'd ask you to try that before anything else.

Finally, I would ask you to look into the production facility, which can be run on the command line (console window), using the --production switch. See the manual.

------------------------------
Rick Marcantonio
Quality Assurance
IBM
------------------------------


Original Message:
Sent: Mon April 04, 2022 03:25 PM
From: Lisa S.
Subject: SPSS 28- Can't Open Syntax Files

Thank you! I did also post this issue on another website and so far, two other folks have replied that they were having the same problem, but it seems like a very small minority with this experience.

I am not sure if I am able to open a support case- I believe I have to go through an administrator at our university where I am on staff and where it is licensed. I have their contact information for this purpose so I will reach out to them today to see if they can facilitate opening a ticket on my behalf. (The staff were as stumped as you were, they suggested wiping my entire computer and re-installing the OS from scratch). I appreciate your help and guidance so far.

------------------------------
Lisa S.


Original Message:
Sent: Mon April 04, 2022 03:18 PM
From: Rick Marcantonio
Subject: SPSS 28- Can't Open Syntax Files

Be sure to add that to the support case. This is very strange; I run on a Mac all the time and have not seen anything like it.

------------------------------
Rick Marcantonio
Quality Assurance
IBM


Original Message:
Sent: Mon April 04, 2022 03:08 PM
From: Lisa S.
Subject: SPSS 28- Can't Open Syntax Files

Thank you Rick! The items with the "plus" icons are not showing up in the Data menu.

------------------------------
Lisa S.


Original Message:
Sent: Mon April 04, 2022 02:23 PM
From: Rick Marcantonio
Subject: SPSS 28- Can't Open Syntax Files

BTW, Lisa, please feel free to open a Support case on this.

In the upper right here, look for the blue 'Open a case' button.

------------------------------
Rick Marcantonio
Quality Assurance
IBM

Hi Rick,

I wanted to let you (and future viewers) know how we fixed the issue! At some point, my mac user profile, even though an admin, lost read/write privileges in the library folders. We updated privileges for my user's library folder, opened SPSS, and everything populated correctly! It is now functioning correctly. Thanks for guiding us to the solution!

- Lisa

------------------------------
Lisa S.
------------------------------

Original Message:
Sent: Mon April 04, 2022 03:36 PM
From: Rick Marcantonio
Subject: SPSS 28- Can't Open Syntax Files

The only other thing I can think of is the operating system. I am on:


If you have a Mac that can take that OS, I'd ask you to try that before anything else.

Finally, I would ask you to look into the production facility, which can be run on the command line (console window), using the --production switch. See the manual.

------------------------------
Rick Marcantonio
Quality Assurance
IBM
------------------------------


Original Message:
Sent: Mon April 04, 2022 03:25 PM
From: Lisa S.
Subject: SPSS 28- Can't Open Syntax Files

Thank you! I did also post this issue on another website and so far, two other folks have replied that they were having the same problem, but it seems like a very small minority with this experience.

I am not sure if I am able to open a support case- I believe I have to go through an administrator at our university where I am on staff and where it is licensed. I have their contact information for this purpose so I will reach out to them today to see if they can facilitate opening a ticket on my behalf. (The staff were as stumped as you were, they suggested wiping my entire computer and re-installing the OS from scratch). I appreciate your help and guidance so far.

------------------------------
Lisa S.


Original Message:
Sent: Mon April 04, 2022 03:18 PM
From: Rick Marcantonio
Subject: SPSS 28- Can't Open Syntax Files

Be sure to add that to the support case. This is very strange; I run on a Mac all the time and have not seen anything like it.

------------------------------
Rick Marcantonio
Quality Assurance
IBM


Original Message:
Sent: Mon April 04, 2022 03:08 PM
From: Lisa S.
Subject: SPSS 28- Can't Open Syntax Files

Thank you Rick! The items with the "plus" icons are not showing up in the Data menu.

------------------------------
Lisa S.


Original Message:
Sent: Mon April 04, 2022 02:23 PM
From: Rick Marcantonio
Subject: SPSS 28- Can't Open Syntax Files

BTW, Lisa, please feel free to open a Support case on this.

In the upper right here, look for the blue 'Open a case' button.

------------------------------
Rick Marcantonio
Quality Assurance
IBM

Thanks for getting back to me, Lisa. A good learning moment for me; I never would have guessed that.

------------------------------
Rick Marcantonio
Quality Assurance
IBM
------------------------------

Original Message:
Sent: Wed April 20, 2022 08:47 AM
From: Lisa S.
Subject: SPSS 28- Can't Open Syntax Files

Hi Rick,

I wanted to let you (and future viewers) know how we fixed the issue! At some point, my mac user profile, even though an admin, lost read/write privileges in the library folders. We updated privileges for my user's library folder, opened SPSS, and everything populated correctly! It is now functioning correctly. Thanks for guiding us to the solution!

- Lisa

------------------------------
Lisa S.
------------------------------


Original Message:
Sent: Mon April 04, 2022 03:36 PM
From: Rick Marcantonio
Subject: SPSS 28- Can't Open Syntax Files

The only other thing I can think of is the operating system. I am on:


If you have a Mac that can take that OS, I'd ask you to try that before anything else.

Finally, I would ask you to look into the production facility, which can be run on the command line (console window), using the --production switch. See the manual.

------------------------------
Rick Marcantonio
Quality Assurance
IBM


Original Message:
Sent: Mon April 04, 2022 03:25 PM
From: Lisa S.
Subject: SPSS 28- Can't Open Syntax Files

Thank you! I did also post this issue on another website and so far, two other folks have replied that they were having the same problem, but it seems like a very small minority with this experience.

I am not sure if I am able to open a support case- I believe I have to go through an administrator at our university where I am on staff and where it is licensed. I have their contact information for this purpose so I will reach out to them today to see if they can facilitate opening a ticket on my behalf. (The staff were as stumped as you were, they suggested wiping my entire computer and re-installing the OS from scratch). I appreciate your help and guidance so far.

------------------------------
Lisa S.


Original Message:
Sent: Mon April 04, 2022 03:18 PM
From: Rick Marcantonio
Subject: SPSS 28- Can't Open Syntax Files

Be sure to add that to the support case. This is very strange; I run on a Mac all the time and have not seen anything like it.

------------------------------
Rick Marcantonio
Quality Assurance
IBM


Original Message:
Sent: Mon April 04, 2022 03:08 PM
From: Lisa S.
Subject: SPSS 28- Can't Open Syntax Files

Thank you Rick! The items with the "plus" icons are not showing up in the Data menu.

------------------------------
Lisa S.


Original Message:
Sent: Mon April 04, 2022 02:23 PM
From: Rick Marcantonio
Subject: SPSS 28- Can't Open Syntax Files

BTW, Lisa, please feel free to open a Support case on this.

In the upper right here, look for the blue 'Open a case' button.

------------------------------
Rick Marcantonio
Quality Assurance
IBM

Hi Lisa,

how exactly did you solve it? I have exactly the same problem with opening syntax files on my mac (Big Sur).

- Tobias B.

------------------------------
Tobias Bauer
------------------------------

Original Message:
Sent: Wed April 20, 2022 08:47 AM
From: Lisa S.
Subject: SPSS 28- Can't Open Syntax Files

Hi Rick,

I wanted to let you (and future viewers) know how we fixed the issue! At some point, my mac user profile, even though an admin, lost read/write privileges in the library folders. We updated privileges for my user's library folder, opened SPSS, and everything populated correctly! It is now functioning correctly. Thanks for guiding us to the solution!

- Lisa

------------------------------
Lisa S.
------------------------------


Original Message:
Sent: Mon April 04, 2022 03:36 PM
From: Rick Marcantonio
Subject: SPSS 28- Can't Open Syntax Files

The only other thing I can think of is the operating system. I am on:


If you have a Mac that can take that OS, I'd ask you to try that before anything else.

Finally, I would ask you to look into the production facility, which can be run on the command line (console window), using the --production switch. See the manual.

------------------------------
Rick Marcantonio
Quality Assurance
IBM


Original Message:
Sent: Mon April 04, 2022 03:25 PM
From: Lisa S.
Subject: SPSS 28- Can't Open Syntax Files

Thank you! I did also post this issue on another website and so far, two other folks have replied that they were having the same problem, but it seems like a very small minority with this experience.

I am not sure if I am able to open a support case- I believe I have to go through an administrator at our university where I am on staff and where it is licensed. I have their contact information for this purpose so I will reach out to them today to see if they can facilitate opening a ticket on my behalf. (The staff were as stumped as you were, they suggested wiping my entire computer and re-installing the OS from scratch). I appreciate your help and guidance so far.

------------------------------
Lisa S.


Original Message:
Sent: Mon April 04, 2022 03:18 PM
From: Rick Marcantonio
Subject: SPSS 28- Can't Open Syntax Files

Be sure to add that to the support case. This is very strange; I run on a Mac all the time and have not seen anything like it.

------------------------------
Rick Marcantonio
Quality Assurance
IBM


Original Message:
Sent: Mon April 04, 2022 03:08 PM
From: Lisa S.
Subject: SPSS 28- Can't Open Syntax Files

Thank you Rick! The items with the "plus" icons are not showing up in the Data menu.

------------------------------
Lisa S.


Original Message:
Sent: Mon April 04, 2022 02:23 PM
From: Rick Marcantonio
Subject: SPSS 28- Can't Open Syntax Files

BTW, Lisa, please feel free to open a Support case on this.

In the upper right here, look for the blue 'Open a case' button.

------------------------------
Rick Marcantonio
Quality Assurance
IBM

Check here.

------------------------------
Rick Marcantonio
Quality Assurance
IBM
------------------------------

Original Message:
Sent: Wed May 18, 2022 11:22 AM
From: Tobias Bauer
Subject: SPSS 28- Can't Open Syntax Files

Hi Lisa,

how exactly did you solve it? I have exactly the same problem with opening syntax files on my mac (Big Sur).

- Tobias B.

------------------------------
Tobias Bauer
------------------------------


Original Message:
Sent: Wed April 20, 2022 08:47 AM
From: Lisa S.
Subject: SPSS 28- Can't Open Syntax Files

Hi Rick,

I wanted to let you (and future viewers) know how we fixed the issue! At some point, my mac user profile, even though an admin, lost read/write privileges in the library folders. We updated privileges for my user's library folder, opened SPSS, and everything populated correctly! It is now functioning correctly. Thanks for guiding us to the solution!

- Lisa

------------------------------
Lisa S.


Original Message:
Sent: Mon April 04, 2022 03:36 PM
From: Rick Marcantonio
Subject: SPSS 28- Can't Open Syntax Files

The only other thing I can think of is the operating system. I am on:


If you have a Mac that can take that OS, I'd ask you to try that before anything else.

Finally, I would ask you to look into the production facility, which can be run on the command line (console window), using the --production switch. See the manual.

------------------------------
Rick Marcantonio
Quality Assurance
IBM


Original Message:
Sent: Mon April 04, 2022 03:25 PM
From: Lisa S.
Subject: SPSS 28- Can't Open Syntax Files

Thank you! I did also post this issue on another website and so far, two other folks have replied that they were having the same problem, but it seems like a very small minority with this experience.

I am not sure if I am able to open a support case- I believe I have to go through an administrator at our university where I am on staff and where it is licensed. I have their contact information for this purpose so I will reach out to them today to see if they can facilitate opening a ticket on my behalf. (The staff were as stumped as you were, they suggested wiping my entire computer and re-installing the OS from scratch). I appreciate your help and guidance so far.

------------------------------
Lisa S.


Original Message:
Sent: Mon April 04, 2022 03:18 PM
From: Rick Marcantonio
Subject: SPSS 28- Can't Open Syntax Files

Be sure to add that to the support case. This is very strange; I run on a Mac all the time and have not seen anything like it.

------------------------------
Rick Marcantonio
Quality Assurance
IBM


Original Message:
Sent: Mon April 04, 2022 03:08 PM
From: Lisa S.
Subject: SPSS 28- Can't Open Syntax Files

Thank you Rick! The items with the "plus" icons are not showing up in the Data menu.

------------------------------
Lisa S.


Original Message:
Sent: Mon April 04, 2022 02:23 PM
From: Rick Marcantonio
Subject: SPSS 28- Can't Open Syntax Files

BTW, Lisa, please feel free to open a Support case on this.

In the upper right here, look for the blue 'Open a case' button.

------------------------------
Rick Marcantonio
Quality Assurance
IBM

Hi,

I've been trying to open a syntax editor for quite some time but can't manage. First of all, I tried restarting my macbook. Second of all, I've updated the software. Lastly, I've tried uninstalling and reinstalling the software, but again with no luck. Also tried giving the admin write/read access into the files, still nothing.

The only thing that opens is dataset and output.

PLEASE HELP

------------------------------
chayenne wongsokario
------------------------------

Hi. Please start SPSS, go to the File menu, select Manage License, then select More Information, and let me know what the output is. Thanks.

------------------------------
Rick Marcantonio
Quality Assurance
IBM
------------------------------

Original Message:
Sent: Mon August 15, 2022 09:48 AM
From: chayenne wongsokario
Subject: SPSS 28- Can't Open Syntax Files

Hi,

I've been trying to open a syntax editor for quite some time but can't manage. First of all, I tried restarting my macbook. Second of all, I've updated the software. Lastly, I've tried uninstalling and reinstalling the software, but again with no luck. Also tried giving the admin write/read access into the files, still nothing.

The only thing that opens is dataset and output.

PLEASE HELP

------------------------------
chayenne wongsokario
------------------------------

Hi,  I am having this same issue and already checked my library permissions which are set to read and write. I cannot open a new syntax or open any saved syntax files. 

My output is 

License
Component Expiration Date Maximum N of Users Maximum Release Number
IBM SPSS Statistics 01-JUL-2023 1 28.0
IBM SPSS Regression 01-JUL-2023 1 28.0
IBM SPSS Advanced Statistics 01-JUL-2023 1 28.0
IBM SPSS Categories 01-JUL-2023 1 28.0
IBM SPSS Exact Tests 01-JUL-2023 1 28.0
IBM SPSS Missing Values 01-JUL-2023 1 28.0
IBM SPSS Conjoint 01-JUL-2023 1 28.0
IBM SPSS Custom Tables 01-JUL-2023 1 28.0
IBM SPSS Complex Samples 01-JUL-2023 1 28.0
IBM SPSS Decision Trees 01-JUL-2023 1 28.0
IBM SPSS Data Preparation 01-JUL-2023 1 28.0
IBM SPSS Forecasting 01-JUL-2023 1 28.0
IBM SPSS Neural Networks 01-JUL-2023 1 28.0
IBM SPSS Direct Marketing 01-JUL-2023 1 28.0
IBM SPSS Bootstrapping 01-JUL-2023 1 28.0
IBM SPSS Statistics Base 01-JUL-2023 1 28.0


Thanks in advance

------------------------------
Caoimhe O'Reilly
------------------------------

Original Message:
Sent: Mon August 15, 2022 11:51 AM
From: Rick Marcantonio
Subject: SPSS 28- Can't Open Syntax Files

Hi. Please start SPSS, go to the File menu, select Manage License, then select More Information, and let me know what the output is. Thanks.

------------------------------
Rick Marcantonio
Quality Assurance
IBM
------------------------------


Original Message:
Sent: Mon August 15, 2022 09:48 AM
From: chayenne wongsokario
Subject: SPSS 28- Can't Open Syntax Files

Hi,

I've been trying to open a syntax editor for quite some time but can't manage. First of all, I tried restarting my macbook. Second of all, I've updated the software. Lastly, I've tried uninstalling and reinstalling the software, but again with no luck. Also tried giving the admin write/read access into the files, still nothing.

The only thing that opens is dataset and output.

PLEASE HELP

------------------------------
chayenne wongsokario

Update: Sorry I see you did provide the license info above. It's early in California :-). Please see my response to your other posting: SPSS Statistics.

~~~

Hello. Can you follow the steps from Rick above and let us know what license you have? The output from the steps above should look like this:


------------------------------
Curtis Browning
SPSS Statistics Architect
------------------------------

Original Message:
Sent: Thu August 18, 2022 06:09 AM
From: Caoimhe O'Reilly
Subject: SPSS 28- Can't Open Syntax Files

Hi,  I am having this same issue and already checked my library permissions which are set to read and write. I cannot open a new syntax or open any saved syntax files. 

My output is 

License
Component Expiration Date Maximum N of Users Maximum Release Number
IBM SPSS Statistics 01-JUL-2023 1 28.0
IBM SPSS Regression 01-JUL-2023 1 28.0
IBM SPSS Advanced Statistics 01-JUL-2023 1 28.0
IBM SPSS Categories 01-JUL-2023 1 28.0
IBM SPSS Exact Tests 01-JUL-2023 1 28.0
IBM SPSS Missing Values 01-JUL-2023 1 28.0
IBM SPSS Conjoint 01-JUL-2023 1 28.0
IBM SPSS Custom Tables 01-JUL-2023 1 28.0
IBM SPSS Complex Samples 01-JUL-2023 1 28.0
IBM SPSS Decision Trees 01-JUL-2023 1 28.0
IBM SPSS Data Preparation 01-JUL-2023 1 28.0
IBM SPSS Forecasting 01-JUL-2023 1 28.0
IBM SPSS Neural Networks 01-JUL-2023 1 28.0
IBM SPSS Direct Marketing 01-JUL-2023 1 28.0
IBM SPSS Bootstrapping 01-JUL-2023 1 28.0
IBM SPSS Statistics Base 01-JUL-2023 1 28.0


Thanks in advance

------------------------------
Caoimhe O'Reilly
------------------------------


Original Message:
Sent: Mon August 15, 2022 11:51 AM
From: Rick Marcantonio
Subject: SPSS 28- Can't Open Syntax Files

Hi. Please start SPSS, go to the File menu, select Manage License, then select More Information, and let me know what the output is. Thanks.

------------------------------
Rick Marcantonio
Quality Assurance
IBM


Original Message:
Sent: Mon August 15, 2022 09:48 AM
From: chayenne wongsokario
Subject: SPSS 28- Can't Open Syntax Files

Hi,

I've been trying to open a syntax editor for quite some time but can't manage. First of all, I tried restarting my macbook. Second of all, I've updated the software. Lastly, I've tried uninstalling and reinstalling the software, but again with no luck. Also tried giving the admin write/read access into the files, still nothing.

The only thing that opens is dataset and output.

PLEASE HELP

------------------------------
chayenne wongsokario

------------------------------
Caoimhe O'Reilly
------------------------------

Original Message:
Sent: Fri August 19, 2022 09:09 AM
From: Curtis Browning
Subject: SPSS 28- Can't Open Syntax Files

Update: Sorry I see you did provide the license info above. It's early in California :-).
~~~

Hello. Can you follow the steps from Rick above and let us know what license you have? The output from the steps above should look like this:

------------------------------
Curtis Browning
SPSS Statistics Architect
------------------------------


Original Message:
Sent: Thu August 18, 2022 06:09 AM
From: Caoimhe O'Reilly
Subject: SPSS 28- Can't Open Syntax Files

Hi,  I am having this same issue and already checked my library permissions which are set to read and write. I cannot open a new syntax or open any saved syntax files. 

My output is 

License
Component Expiration Date Maximum N of Users Maximum Release Number
IBM SPSS Statistics 01-JUL-2023 1 28.0
IBM SPSS Regression 01-JUL-2023 1 28.0
IBM SPSS Advanced Statistics 01-JUL-2023 1 28.0
IBM SPSS Categories 01-JUL-2023 1 28.0
IBM SPSS Exact Tests 01-JUL-2023 1 28.0
IBM SPSS Missing Values 01-JUL-2023 1 28.0
IBM SPSS Conjoint 01-JUL-2023 1 28.0
IBM SPSS Custom Tables 01-JUL-2023 1 28.0
IBM SPSS Complex Samples 01-JUL-2023 1 28.0
IBM SPSS Decision Trees 01-JUL-2023 1 28.0
IBM SPSS Data Preparation 01-JUL-2023 1 28.0
IBM SPSS Forecasting 01-JUL-2023 1 28.0
IBM SPSS Neural Networks 01-JUL-2023 1 28.0
IBM SPSS Direct Marketing 01-JUL-2023 1 28.0
IBM SPSS Bootstrapping 01-JUL-2023 1 28.0
IBM SPSS Statistics Base 01-JUL-2023 1 28.0


Thanks in advance

------------------------------
Caoimhe O'Reilly


Original Message:
Sent: Mon August 15, 2022 11:51 AM
From: Rick Marcantonio
Subject: SPSS 28- Can't Open Syntax Files

Hi. Please start SPSS, go to the File menu, select Manage License, then select More Information, and let me know what the output is. Thanks.

------------------------------
Rick Marcantonio
Quality Assurance
IBM


Original Message:
Sent: Mon August 15, 2022 09:48 AM
From: chayenne wongsokario
Subject: SPSS 28- Can't Open Syntax Files

Hi,

I've been trying to open a syntax editor for quite some time but can't manage. First of all, I tried restarting my macbook. Second of all, I've updated the software. Lastly, I've tried uninstalling and reinstalling the software, but again with no luck. Also tried giving the admin write/read access into the files, still nothing.

The only thing that opens is dataset and output.

PLEASE HELP

------------------------------
chayenne wongsokario

Hi there, I'm experiencing the same issue but on Windows - new and existing syntax windows open and then freeze, but data and output windows are fine. Have tried re-installing but that does not work. I cannot open a support ticket unless I do so through my University administrator, which will take some time. Does anyone have any suggestions for rectifying this issue? Thanks in advance!

------------------------------
Nina Waddell
------------------------------

I'm having trouble getting this to post. Sorry if this is a duplicate.

I am having the same problem with SPSS 28 on a Mac with MacOS Monterey 12.3 - can't  open or create syntax files, can't quit SPSS without using Force Quit.

When I click file / manage license / more information, I get the following:



------------------------------
Betsy Bizot
------------------------------

Hi @Betsy Bizot, have you tried yet the solution linked to above?
https://community.ibm.com/community/user/datascience/discussion/simulation-builder-wont-open

The problem there sounds very similar to the one you are experiencing, which may be a folder ownership issue. Please see posting #'s 10, 12, 14, and 16 in the thread above and let us know if it solves your issues with syntax documents.

Regards,
​​

------------------------------
Curtis Browning
SPSS Statistics Architect
------------------------------

Original Message:
Sent: Tue November 15, 2022 10:12 AM
From: Betsy Bizot
Subject: SPSS 28- Can't Open Syntax Files

I'm having trouble getting this to post. Sorry if this is a duplicate.

I am having the same problem with SPSS 28 on a Mac with MacOS Monterey 12.3 - can't  open or create syntax files, can't quit SPSS without using Force Quit.

When I click file / manage license / more information, I get the following:



------------------------------
Betsy Bizot
------------------------------

Original Message:
Sent: 11/16/2022 9:02:00 AM
From: Curtis Browning
Subject: RE: SPSS 28- Can't Open Syntax Files

Hi @Betsy Bizot, have you tried yet the solution linked to above?
https://community.ibm.com/community/user/datascience/discussion/simulation-builder-wont-open

The problem there sounds very similar to the one you are experiencing, which may be a folder ownership issue. Please see posting #'s 10, 12, 14, and 16 in the thread above and let us know if it solves your issues with syntax documents.

Regards,
​​

------------------------------
Curtis Browning
SPSS Statistics Architect
------------------------------

Hi Betsy,

That's good news. I think the original problem may have to do with someone with root permissions running Stats first after installation, which makes them the owner of the folders we create for Statistics' use. We will investigate options to mitigate this problem in the future.

Can't see the screen shot in your message above, but I think that's okay as long as Statistics is working well for you now.

Best,

------------------------------
Curtis Browning
SPSS Statistics Architect
------------------------------

Original Message:
Sent: Wed November 16, 2022 10:35 AM
From: Betsy Bizot
Subject: SPSS 28- Can't Open Syntax Files

Hi Curtis,

That seems to have done it. Thank you!

After I changed ownership of the IBM folder from root to my researchanalyst account, it still shows something different from the other folders. See below. I don't know what, if anything, the "wheel" where everything else has "staff" means. (It was originally "root wheel", the sudo command changed "root" to "researchanalyst" as it was supposed to.

But, as I said, it seems to be working now, so I'm not sure that discrepancy matters.

Thanks

Betsy

Original Message:
Sent: 11/16/2022 9:02:00 AM
From: Curtis Browning
Subject: RE: SPSS 28- Can't Open Syntax Files

Hi @Betsy Bizot, have you tried yet the solution linked to above?
https://community.ibm.com/community/user/datascience/discussion/simulation-builder-wont-open

The problem there sounds very similar to the one you are experiencing, which may be a folder ownership issue. Please see posting #'s 10, 12, 14, and 16 in the thread above and let us know if it solves your issues with syntax documents.

Regards,
​​

------------------------------
Curtis Browning
SPSS Statistics Architect
------------------------------


Original Message:
Sent: Tue November 15, 2022 10:12 AM
From: Betsy Bizot
Subject: SPSS 28- Can't Open Syntax Files

I'm having trouble getting this to post. Sorry if this is a duplicate.

I am having the same problem with SPSS 28 on a Mac with MacOS Monterey 12.3 - can't  open or create syntax files, can't quit SPSS without using Force Quit.

When I click file / manage license / more information, I get the following:



------------------------------
Betsy Bizot

Original Message:
Sent: 11/16/2022 10:55:00 AM
From: Curtis Browning
Subject: RE: SPSS 28- Can't Open Syntax Files

Hi Betsy,

That's good news. I think the original problem may have to do with someone with root permissions running Stats first after installation, which makes them the owner of the folders we create for Statistics' use. We will investigate options to mitigate this problem in the future.

Can't see the screen shot in your message above, but I think that's okay as long as Statistics is working well for you now.

Best,

------------------------------
Curtis Browning
SPSS Statistics Architect
------------------------------


Original Message:
Sent: Wed November 16, 2022 10:35 AM
From: Betsy Bizot
Subject: SPSS 28- Can't Open Syntax Files

Hi Curtis,

That seems to have done it. Thank you!

After I changed ownership of the IBM folder from root to my researchanalyst account, it still shows something different from the other folders. See below. I don't know what, if anything, the "wheel" where everything else has "staff" means. (It was originally "root wheel", the sudo command changed "root" to "researchanalyst" as it was supposed to.

But, as I said, it seems to be working now, so I'm not sure that discrepancy matters.

Thanks

Betsy

Original Message:
Sent: 11/16/2022 9:02:00 AM
From: Curtis Browning
Subject: RE: SPSS 28- Can't Open Syntax Files

Hi @Betsy Bizot, have you tried yet the solution linked to above?
https://community.ibm.com/community/user/datascience/discussion/simulation-builder-wont-open

The problem there sounds very similar to the one you are experiencing, which may be a folder ownership issue. Please see posting #'s 10, 12, 14, and 16 in the thread above and let us know if it solves your issues with syntax documents.

Regards,
​​

------------------------------
Curtis Browning
SPSS Statistics Architect
------------------------------