BPM, Workflow, and Case

BPM, Workflow, and Case

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  • 1.  Snapshot compare not working

    Posted 11/03/25 03:32 AM
    I'm trying to compare one of the older sanpshot with current one. But it would not give any results and stay in following screen that is shown in the image.


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    dilini kulasuriya
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  • 2.  RE: Snapshot compare not working

    Posted 11/03/25 05:57 AM

    Hi Dilini, Try out the following steps

    • Browser Console Errors:

      • Open Developer Tools (usually F12 or Ctrl+Shift+I) and check the Console tab for any errors.
      • This can help identify if there's a JavaScript or network issue preventing the comparison view from loading.

    • Snapshot Compatibility:

      • Ensure the older snapshot is compatible with the current environment. Sometimes snapshots from older versions or different environments may not render correctly.

    • Snapshot Format or Corruption:

      • Verify that the older snapshot is not corrupted or missing key metadata.
      • Try opening the snapshot independently (not in comparison mode) to see if it loads.

    • Browser Cache/Cookies:

      • Clear your browser cache and cookies or try in incognito mode or a different browser.

    • BAW Logs:

      • Check the BAW server logs (SystemOut.log or trace logs) for any errors related to snapshot loading or comparison.

    • Permissions:

      • Make sure your user role has the necessary permissions to view and compare snapshots.

    • Try a Different Snapshot:

      • Try comparing a different older snapshot with the current one to see if the issue is specific to that snapshot.


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    Sravan Yengala
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  • 3.  RE: Snapshot compare not working

    Posted 11/05/25 11:43 PM

    Hi Sravan,

    Thank you for the suggestions. I have tried all of the steps you mentioned, but unfortunately, none of them have resolved the issue. I also attempted to compare snapshots from a different project to see if it would show any results, but that didn't work either.



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    dilini kulasuriya
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    Original Message


  • 4.  RE: Snapshot compare not working

    Posted 11/17/25 01:03 AM

    Hi Sravan,

    Thank you for the suggestions. I have tried all of the steps you mentioned, but unfortunately, none of them have resolved the issue. I also attempted to compare snapshots from a different project to see if it would show any results, but that didn't work either.

    Kind reminder.



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    dilini kulasuriya
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    Original Message


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