Hi Chelsea,
I'm not sure if it can be done by applying the ticket template. You can use the link to open the Mobile SR application, and from there, the user can click on the + icon and select the MAXIMO category with your template. Or the standard Create SR and manually select the template.
The link for the Mobile SR would be https://YOUR MAS URL/maximo/oslc/graphite/srmobile. If not logged in, the login page will prompt and then redirect to the SR app.
------------------------------
Maycon Belfort
Consultant
BPD Zenith
Melbourne
Australia
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Original Message:
Sent: Thu November 16, 2023 03:42 PM
From: Chelsea McCabe
Subject: Service Request Portlet Set up
Hi Maycon,
Thank you for your assistance, I am running my demo in my DEV environment now.
Do you have any idea how to create a link to the ticket template I set up, to make a part of my email signature? I know I used a conditional expression in 7.6 but now I am in MAS and need more direction.
Thanks again!
------------------------------
Chelsea McCabe
Original Message:
Sent: Wed November 15, 2023 08:25 PM
From: Maycon Belfort
Subject: Service Request Portlet Set up
Hi Chelsea,
Perhaps these 2 where clauses may help you.
1 - reportedby = :&PERSONID& and historyflag = 0
It will show all SRs where the reported user is the logged-in user and wasn't closed. If you prefer, you can add and status in ('APPR','NEW',etc) with a list of specific statuses.
2 - historyflag = 0 and classstructureid in (select classstructureid from classstructure where classificationid = 'MAXIMO')
Similar to the first one, you can add and status in ('APPR','NEW',etc) with a list of specific statuses.
------------------------------
Maycon Belfort
Consultant
BPD Zenith
Melbourne
Australia
Original Message:
Sent: Wed November 15, 2023 12:03 PM
From: Chelsea McCabe
Subject: Service Request Portlet Set up
Greetings Friends,
I am in the process of re-configuring a couple start center portlets for users to use a classification-ticket template (Maximo) to submit inquires to the Maximo Team.
I have done this before in the past but I am having a problem generating the following where clauses:
- MY SRS – intended for :USERNAME$ to see their submitted inquires
- A MAXADMIN result set where clause that will pull in all SRs with the classification of MAXIMO
Has anyone tried this before? We need a single source for these requests and it proved to be very beneficial in the 7.6 environment where I came from.
Thank you for any help you can provide. Queries and result sets are not my for-tay.
Chelsea McCabe | Aramark | Maximo Implementation and Delivery Manager | Aerospace & Defense
EMAIL mccabe-chelsea@aramark.com
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