Maximo

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  • 1.  Service Request Portlet Set up

    Posted 11/15/23 12:03 PM

    Greetings Friends,

     

    I am in the process of re-configuring a couple start center portlets for users to use a classification-ticket template (Maximo) to submit inquires to the Maximo Team.

     

    I have done this before in the past but I am having a problem generating the following where clauses:

     

    1. MY SRS – intended for :USERNAME$ to see their submitted inquires

     

    1. A MAXADMIN result set where clause that will pull in all SRs with the classification of MAXIMO

     

    Has anyone tried this before? We need a single source for these requests and it proved to be very beneficial in the 7.6 environment where I came from.

     

    Thank you for any help you can provide. Queries and result sets are not my for-tay.

     

    Chelsea McCabe | Aramark | Maximo Implementation and Delivery Manager | Aerospace & Defense

     

    EMAIL mccabe-chelsea@aramark.com

    WEB www.aramark.com| FACEBOOK aramark | TWITTER @aramark

     

    © 2023 Aramark. All rights reserved. This communication, including attachments, is for the exclusive use of addressee as directed by Aramark and may contain proprietary, confidential and/or privileged information. If you are not the intended recipient, any use, copying, disclosure, dissemination or distribution is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this communication and destroy all copies.

     



  • 2.  RE: Service Request Portlet Set up

    Posted 11/15/23 08:26 PM

    Hi Chelsea,

    Perhaps these 2 where clauses may help you.

    1 - reportedby = :&PERSONID& and historyflag = 0

    It will show all SRs where the reported user is the logged-in user and wasn't closed. If you prefer, you can add and status in ('APPR','NEW',etc) with a list of specific statuses.

    2 - historyflag = 0 and classstructureid in (select classstructureid from classstructure where classificationid = 'MAXIMO')

    Similar to the first one, you can add and status in ('APPR','NEW',etc) with a list of specific statuses.



    ------------------------------
    Maycon Belfort
    Consultant
    BPD Zenith
    Melbourne
    Australia
    ------------------------------



  • 3.  RE: Service Request Portlet Set up

    Posted 11/16/23 03:43 PM

    Hi Maycon, 

    Thank you for your assistance, I am running my demo in my DEV environment now. 

    Do you have any idea how to create a link to the ticket template I set up, to make a part of my email signature? I know I used a conditional expression in 7.6 but now I am in MAS and need more direction.

    Thanks again!



    ------------------------------
    Chelsea McCabe
    ------------------------------

    Original Message


  • 4.  RE: Service Request Portlet Set up

    Posted 11/16/23 05:38 PM

    Hi Chelsea,

    I'm not sure if it can be done by applying the ticket template. You can use the link to open the Mobile SR application, and from there, the user can click on the + icon and select the MAXIMO category with your template. Or the standard Create SR and manually select the template.

    The link for the Mobile SR would be https://YOUR MAS URL/maximo/oslc/graphite/srmobile. If not logged in, the login page will prompt and then redirect to the SR app.



    ------------------------------
    Maycon Belfort
    Consultant
    BPD Zenith
    Melbourne
    Australia
    ------------------------------

    Original Message


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