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  • 1.  Security policy changes not displayed correctly in dashboard

    Posted 08/18/20 08:20 AM

    I have a customer where we recently created a new security policy due to changes in their requirements.  We made the policy change individually on each device from the MaaS dashboard.  We ensured the devices were connected to a network and confirmed the device was actively reporting in MaaS. After refreshing the window in the MaaS dashboard for the actual device,  the new policy was listed.  After several minutes, when looking at the device inventory screen, the name of the policy had reverted to the original policy prior to our change.  This behavior repeated for all devices we applied the policy change to.

     

    Any ideas why this is happening?

     

    Stay Healthy!

     

    Mitch Lauer

    connecTel  Wireless  

    159 Perry Highway, Suite 200

    Pittsburgh, PA 15229

    216-970-6981 | Cell

    412-339-5775 | Help Desk

    412-339-5765 | Direct Dial

     



  • 2.  RE: Security policy changes not displayed correctly in dashboard

    Posted 08/19/20 07:47 AM
    Are your device policies tied to a device or user group in MaaS360? So if Policy 1 is applied to device group "iOS devices" and you change to Policy 2, if that device is in the group "iOS device" the device policy will revert back to the policy tied to that group.

    ------------------------------
    Alex Bulmash
    ------------------------------



  • 3.  RE: Security policy changes not displayed correctly in dashboard

    Posted 08/19/20 07:54 AM

    I think that worked!    I will keep an eye on this and see if the policy change persists.  Thank you for the heads up Alex.

     

    Stay Healthy!

     

    Mitch Lauer

    connecTel  Wireless  

    159 Perry Highway, Suite 200

    Pittsburgh, PA 15229

    216-970-6981 | Cell

    412-339-5775 | Help Desk

    412-339-5765 | Direct Dial

     




    Original Message


  • 4.  RE: Security policy changes not displayed correctly in dashboard

    Posted 08/19/20 08:08 AM

    Still no luck.

     

    Well I tried changing the policy for the specific user group these devices are assigned to with no luck.

    I then created a new user group with the appropriate policy and then added users, with no luck.  The policy change occurred but reverted back a few minutes later.

     

     

    Stay Healthy!

     

    Mitch Lauer

    connecTel  Wireless  

    159 Perry Highway, Suite 200

    Pittsburgh, PA 15229

    216-970-6981 | Cell

    412-339-5775 | Help Desk

    412-339-5765 | Direct Dial

     




    Original Message


  • 5.  RE: Security policy changes not displayed correctly in dashboard

    Posted 08/19/20 08:14 AM

    Hi Mitch,

    What does the device history record as the reason for the policy change?



    ------------------------------
    Matt Shaver
    System Architect
    IBM
    mshaver@us.ibm.com
    ------------------------------

    Original Message


  • 6.  RE: Security policy changes not displayed correctly in dashboard

    Posted 08/19/20 12:36 PM
    @Matt Shaver​, can you or another member of the team be of help here? Thank you!


    ------------------------------
    Jennifer Tullman-Botzer
    Community Manager
    IBM
    Tel Aviv
    ------------------------------



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