I have a user which left the company a few months ago but she's still listed as licence owner.

I tried to follow these steps to recover his licence:
How to remove Used License when a user will no longer be accessing Cognos Analytics

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How to remove Used License when a user will no longer be accessing Cognos Analytics A user will no longer be accessing Cognos Analytics content and needs to removed from the count of Used Licenses from Global License Usage in Manage > Licenses in Cognos Analytics 11. View this on Ibm >

But the user was deleted from AD and I cannot find her to delete her profile.

How can I delete this user from the list of licensed users?

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Alex Santamarta
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#CognosAnalyticswithWatson

Hi Alex,

Cognos Analytics can scan the Content Store for deleted users with no reference. Go to the Administration console and select "Configuration" -> "Content Administration". Click on the highlighted icon and select "Consistency Check..."

You'll create a new consistency check task. Give it a name and click "Next". Now you can select what kind of consistency you want to have checked. In your case it's the external one. You can select all namespaces or if you have more than just one, select the appropriate one.


Hit "Next" and select "Save and run once" and hit "Finish". The taks will look for broken references in you namespace.If you want to, you can also tell the task to fix the problems.
Hope this helps.

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Robert Dostal
Team Leader BI
GEMÜ
Ingelfingen
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Hi Robert. Thanks for the tip and the great explantion !!!

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Alex Santamarta
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Original Message:
Sent: Mon October 04, 2021 05:39 AM
From: Robert Dostal
Subject: Remove licence for AD deleted user

Hi Alex,

Cognos Analytics can scan the Content Store for deleted users with no reference. Go to the Administration console and select "Configuration" -> "Content Administration". Click on the highlighted icon and select "Consistency Check..."

You'll create a new consistency check task. Give it a name and click "Next". Now you can select what kind of consistency you want to have checked. In your case it's the external one. You can select all namespaces or if you have more than just one, select the appropriate one.


Hit "Next" and select "Save and run once" and hit "Finish". The taks will look for broken references in you namespace.If you want to, you can also tell the task to fix the problems.
Hope this helps.

------------------------------
Robert Dostal
Team Leader BI
GEMÜ
Ingelfingen
------------------------------