watsonx Assistant

watsonx Assistant

Conversational AI for fast and friendly customer care

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  • 1.  Recognizing User Names in a Conversation

    Posted Mon October 12, 2020 12:54 PM
    Another question being posted for a friend....

    I am working on a Watson Assistant Skill that is required to collect a first and last name.

    I have implemented the 'Detecting the user's name' approach based on Contextual Entities as described in Dan O'Connor's article; however it seems to break down if the person's name also happens to be a common word - like "Job" or "Woods" - and will not recognize such names.

    Do you know of an approach that would resolve this issue?

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    Daniel Toczala
    Community Leader and Customer Success Manager - Watson
    dtoczala@us.ibm.com
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    #WatsonAssistant


  • 2.  RE: Recognizing User Names in a Conversation

    Posted Mon October 12, 2020 02:27 PM
    The only approach that I can think of is to specifically ask the user, "Is your first name X?  And your last name Y?" with the values that you think might be appropriate, and have them respond to a specific query (i.e. "What is your last name?")  to make sure that you have the name right.  Lots of names are just going to look like a jumble of letters (like Toczala) to an NLP engine.  Would love to see someone else provide a better approach.....

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    Daniel Toczala
    Community Leader and Customer Success Manager - Watson
    dtoczala@us.ibm.com
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    Original Message