BPM, Workflow, and Case

BPM, Workflow, and Case

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Quick Task email link in Case 5.3.1

  • 1.  Quick Task email link in Case 5.3.1

    Posted Wed October 11, 2023 05:34 PM

    We have migrated our case solution from dev (authoring) environment to test (runtime environment). The quick task link in test is taking us to an incorrect url. See difference in environments below.

    The variable in question seems to be $CASE_LINK in the quick task email template body. Where can I update this variable do it points to the correct link. An additional point, we have implemented an isolated TOS in Test whereas we use a shared TOS in dev with other projects.

    Dev (Quick Task)

    https://cpd-cp4ba.apps.wdc-automation-dev.core.cirrus.ibm.com/icn/navigator/?desktop=baw&feature=Cases&tos=BAWTOS&solution=DSR&caseGUID=8B1F5960-0000-C2FF-A809-63BD430C1049

    Dev URL (Browser)

    https://cpd-cp4ba.apps.wdc-automation-dev.core.cirrus.ibm.com/icn/navigator/?desktop=baw&feature=Cases&tos=BAWTOS&solution=DSR&bawdev=true

    Test (Quick Task)

    https://icp4adeploy-navigator-svc:9443/navigator/?desktop=bawdsr&feature=Cases&tos=BAWTOS4DSR&solution=DSR&caseGUID=8B1F37E0-0000-C229-BAF0-4F27BA9F6694

    Test URL (Browser)

    https://cpd-cp4ba.apps.wdc-automation-uat.core.cirrus.ibm.com/icn/navigator/?desktop=bawdsr



    ------------------------------
    Nicole Baker
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