Hello all,

I would like to take profit of this forum to discuss about IBM Case Manager Mobile :

• If we develop a new functionality for IBM Case Manager and would like to use it in IBM Case Manager Mobile, then we need to implement it both on Android and iOS platforms. Is my understanding correct ?
• Are IBM Case Manager licences and furthermore, IBM BAW licences, allowing us to modify or extend IBM Case Manager Mobile via development ? I was aware about Worklight allowing cross-platforme development, is it still existing ?
• Is IBM Case Manager responsive designed ? And usable via Androïd or iOS browsers ? Any feedbak on this topic ?
• Finally, are there any plans on Business Automation Workflow concerning Mobile usage ? Is there any plan for an app or is webapp responsive designed ?

Thanks for your feedback

Best regards,
Florian

------------------------------
Florian KIEBEL
------------------------------

this is best question . this is also my question .


------------------------------
faraz qaisrani
------------------------------

Original Message:
Sent: Fri November 27, 2020 11:34 AM
From: Florian KIEBEL
Subject: Questions about IBM Case Manager Mobile and follow up on BAW

Hello all,

I would like to take profit of this forum to discuss about IBM Case Manager Mobile :

• If we develop a new functionality for IBM Case Manager and would like to use it in IBM Case Manager Mobile, then we need to implement it both on Android and iOS platforms. Is my understanding correct ?
• Are IBM Case Manager licences and furthermore, IBM BAW licences, allowing us to modify or extend IBM Case Manager Mobile via development ? I was aware about Worklight allowing cross-platforme development, is it still existing ?
• Is IBM Case Manager responsive designed ? And usable via Androïd or iOS browsers ? Any feedbak on this topic ?
• Finally, are there any plans on Business Automation Workflow concerning Mobile usage ? Is there any plan for an app or is webapp responsive designed ?

Thanks for your feedback

Best regards,
Florian

------------------------------
Florian KIEBEL
------------------------------

I can't answer any of the Case Management questions for you, but for your final question on BAW, I can tell you -

• The Task portal has been a "responsive" UI since the 8.5 release. (Although I think our offering that has existed longer is better - https://support.bp-3.com/hc/en-us/articles/202914698-Brazos-Portal-Overview)
• The UI toolkit has supported responsive UIs since the 8.0 release. There have been several different approaches over the years, but having a mobile browser based UI experience for BPMN solution has been possible for many year.

------------------------------
Andrew Paier
------------------------------

Original Message:
Sent: Fri November 27, 2020 11:34 AM
From: Florian KIEBEL
Subject: Questions about IBM Case Manager Mobile and follow up on BAW

Hello all,

I would like to take profit of this forum to discuss about IBM Case Manager Mobile :

• If we develop a new functionality for IBM Case Manager and would like to use it in IBM Case Manager Mobile, then we need to implement it both on Android and iOS platforms. Is my understanding correct ?
• Are IBM Case Manager licences and furthermore, IBM BAW licences, allowing us to modify or extend IBM Case Manager Mobile via development ? I was aware about Worklight allowing cross-platforme development, is it still existing ?
• Is IBM Case Manager responsive designed ? And usable via Androïd or iOS browsers ? Any feedbak on this topic ?
• Finally, are there any plans on Business Automation Workflow concerning Mobile usage ? Is there any plan for an app or is webapp responsive designed ?

Thanks for your feedback

Best regards,
Florian

------------------------------
Florian KIEBEL
------------------------------

Hello,
implementing Case's activities with BPMN processes allows to obtain responsive UIs based on Coaches views.
Coach views can be also included in Case pages if needed (see https://developer.ibm.com/recipes/tutorials/design-business-automation-workflow-case-solutions-using-bpmn-processes/)

Hope it helps.



------------------------------
Massimiliano Carra
------------------------------

Original Message:
Sent: Fri November 27, 2020 11:34 AM
From: Florian KIEBEL
Subject: Questions about IBM Case Manager Mobile and follow up on BAW

Hello all,

I would like to take profit of this forum to discuss about IBM Case Manager Mobile :

• If we develop a new functionality for IBM Case Manager and would like to use it in IBM Case Manager Mobile, then we need to implement it both on Android and iOS platforms. Is my understanding correct ?
• Are IBM Case Manager licences and furthermore, IBM BAW licences, allowing us to modify or extend IBM Case Manager Mobile via development ? I was aware about Worklight allowing cross-platforme development, is it still existing ?
• Is IBM Case Manager responsive designed ? And usable via Androïd or iOS browsers ? Any feedbak on this topic ?
• Finally, are there any plans on Business Automation Workflow concerning Mobile usage ? Is there any plan for an app or is webapp responsive designed ?

Thanks for your feedback

Best regards,
Florian

------------------------------
Florian KIEBEL
------------------------------

I was thinking about this thread the other day and wanted to share my musings.

BP3 was one of the first to market with Responsive Coach views for IBM BPM's UI. This was helpful in sales cycles. However the reality so far in my experience is that this functionality almost never gets leveraged. I think there are a few reasons for this.

The first one is that most of the BPM solutions I've worked on are back office processes, the actors are therefore not the general public but employees of the company creating the solution. This means that (with the exception of IBM's on cloud offering) none of the servers are actually shared to the public internet. You have would have to VPN into the company to even access the UI, and doing that on a mobile device is more than most users want to bother with.

If you are working a solution that has consumers involved, they likely aren't really going to be going to a traditional task list for their work. The "You need to complete X" is likely surfaced in whatever the customer's user portal technology is, and there are entire teams that want to make sure that the UI presented matches the look and feel of the site where this is surfaced, which means either very heavy CSS work, or, more often a custom screen written in the Web technology they are using for that and interact with the BPM server via ReST calls.

We did have one customer with a mobile need that we did meet with Coaches. They were doing utility work and had various tasks for their field technicians who were using mobile devices. So it does come up, however it is telling that I can only think of one one real mobile example across the 100's of BPM solutions our team has delivered.


------------------------------
Andrew Paier
------------------------------

Original Message:
Sent: Fri November 27, 2020 11:34 AM
From: Florian KIEBEL
Subject: Questions about IBM Case Manager Mobile and follow up on BAW

Hello all,

I would like to take profit of this forum to discuss about IBM Case Manager Mobile :

• If we develop a new functionality for IBM Case Manager and would like to use it in IBM Case Manager Mobile, then we need to implement it both on Android and iOS platforms. Is my understanding correct ?
• Are IBM Case Manager licences and furthermore, IBM BAW licences, allowing us to modify or extend IBM Case Manager Mobile via development ? I was aware about Worklight allowing cross-platforme development, is it still existing ?
• Is IBM Case Manager responsive designed ? And usable via Androïd or iOS browsers ? Any feedbak on this topic ?
• Finally, are there any plans on Business Automation Workflow concerning Mobile usage ? Is there any plan for an app or is webapp responsive designed ?

Thanks for your feedback

Best regards,
Florian

------------------------------
Florian KIEBEL
------------------------------

I would have to echo Andrew's statements. While many times people get excited about the potential for doing tasks on their phone, and thus responsive capabilities, the reality is the functionality isn't used that much for processes implemented with BAW. As Andrew pointed out, most of these processes are back-office processes that external customers do not see or interact with.

Also, as Andrew pointed out, you will have the occasional situation in which the mobile/responsive requirement is real. In that case, the current BAW UI is very capable of handling this. When we built the IBM BPM UI (IBM purchased the UI from Salient Process in 2016), one of our governing design tenants was responsive capability. So, IBM BPM UI is fully capable of responsive design. However, you do have to plan for this as you are building the UIs and make sure you incorporate the functionality into the BAW UIs you build. It is merely a configuration setting and then designing according to responsive practices, but you do have to take it into account as you are building your BAW UIs.

------------------------------
Brian French
Managing Partner
Salient Process, Inc
------------------------------

Original Message:
Sent: Thu December 10, 2020 12:49 PM
From: Andrew Paier
Subject: Questions about IBM Case Manager Mobile and follow up on BAW

I was thinking about this thread the other day and wanted to share my musings.

BP3 was one of the first to market with Responsive Coach views for IBM BPM's UI. This was helpful in sales cycles. However the reality so far in my experience is that this functionality almost never gets leveraged. I think there are a few reasons for this.

The first one is that most of the BPM solutions I've worked on are back office processes, the actors are therefore not the general public but employees of the company creating the solution. This means that (with the exception of IBM's on cloud offering) none of the servers are actually shared to the public internet. You have would have to VPN into the company to even access the UI, and doing that on a mobile device is more than most users want to bother with.

If you are working a solution that has consumers involved, they likely aren't really going to be going to a traditional task list for their work. The "You need to complete X" is likely surfaced in whatever the customer's user portal technology is, and there are entire teams that want to make sure that the UI presented matches the look and feel of the site where this is surfaced, which means either very heavy CSS work, or, more often a custom screen written in the Web technology they are using for that and interact with the BPM server via ReST calls.

We did have one customer with a mobile need that we did meet with Coaches. They were doing utility work and had various tasks for their field technicians who were using mobile devices. So it does come up, however it is telling that I can only think of one one real mobile example across the 100's of BPM solutions our team has delivered.


------------------------------
Andrew Paier

Original Message:
Sent: Fri November 27, 2020 11:34 AM
From: Florian KIEBEL
Subject: Questions about IBM Case Manager Mobile and follow up on BAW

Hello all,

I would like to take profit of this forum to discuss about IBM Case Manager Mobile :

• If we develop a new functionality for IBM Case Manager and would like to use it in IBM Case Manager Mobile, then we need to implement it both on Android and iOS platforms. Is my understanding correct ?
• Are IBM Case Manager licences and furthermore, IBM BAW licences, allowing us to modify or extend IBM Case Manager Mobile via development ? I was aware about Worklight allowing cross-platforme development, is it still existing ?
• Is IBM Case Manager responsive designed ? And usable via Androïd or iOS browsers ? Any feedbak on this topic ?
• Finally, are there any plans on Business Automation Workflow concerning Mobile usage ? Is there any plan for an app or is webapp responsive designed ?

Thanks for your feedback

Best regards,
Florian

------------------------------
Florian KIEBEL
------------------------------

Thank you Andrew, Massimiliano and Brian for your answers on this topic, it is very interesting to read you

If I sum up, IBM BPM and so IBM BAW should be responsive design and it should be sufficient for a Mobile user experience.
For Case Manager, it could be responsive design but we need to use Coach UI provided by IBM BPM in BAW context.
Moreover, I learnt that IBM Case Manager Mobile app is no more supported.

So, formally, IBM Case Manager doesn't provide Mobile user experience out-of-the-box.

Beyond this, I agree with your different statements concerning the use of a Mobile experience in a context of mass processing... It is clear for me that using Mobile in such context is very reduced and is more gadget that really useful.

But I should ask ;o)

Thank you again for your answers !

Best regards,

------------------------------
Florian KIEBEL
------------------------------

Original Message:
Sent: Fri December 11, 2020 10:54 AM
From: Brian French
Subject: Questions about IBM Case Manager Mobile and follow up on BAW

I would have to echo Andrew's statements. While many times people get excited about the potential for doing tasks on their phone, and thus responsive capabilities, the reality is the functionality isn't used that much for processes implemented with BAW. As Andrew pointed out, most of these processes are back-office processes that external customers do not see or interact with.

Also, as Andrew pointed out, you will have the occasional situation in which the mobile/responsive requirement is real. In that case, the current BAW UI is very capable of handling this. When we built the IBM BPM UI (IBM purchased the UI from Salient Process in 2016), one of our governing design tenants was responsive capability. So, IBM BPM UI is fully capable of responsive design. However, you do have to plan for this as you are building the UIs and make sure you incorporate the functionality into the BAW UIs you build. It is merely a configuration setting and then designing according to responsive practices, but you do have to take it into account as you are building your BAW UIs.

------------------------------
Brian French
Managing Partner
Salient Process, Inc

Original Message:
Sent: Thu December 10, 2020 12:49 PM
From: Andrew Paier
Subject: Questions about IBM Case Manager Mobile and follow up on BAW

I was thinking about this thread the other day and wanted to share my musings.

BP3 was one of the first to market with Responsive Coach views for IBM BPM's UI. This was helpful in sales cycles. However the reality so far in my experience is that this functionality almost never gets leveraged. I think there are a few reasons for this.

The first one is that most of the BPM solutions I've worked on are back office processes, the actors are therefore not the general public but employees of the company creating the solution. This means that (with the exception of IBM's on cloud offering) none of the servers are actually shared to the public internet. You have would have to VPN into the company to even access the UI, and doing that on a mobile device is more than most users want to bother with.

If you are working a solution that has consumers involved, they likely aren't really going to be going to a traditional task list for their work. The "You need to complete X" is likely surfaced in whatever the customer's user portal technology is, and there are entire teams that want to make sure that the UI presented matches the look and feel of the site where this is surfaced, which means either very heavy CSS work, or, more often a custom screen written in the Web technology they are using for that and interact with the BPM server via ReST calls.

We did have one customer with a mobile need that we did meet with Coaches. They were doing utility work and had various tasks for their field technicians who were using mobile devices. So it does come up, however it is telling that I can only think of one one real mobile example across the 100's of BPM solutions our team has delivered.


------------------------------
Andrew Paier

Original Message:
Sent: Fri November 27, 2020 11:34 AM
From: Florian KIEBEL
Subject: Questions about IBM Case Manager Mobile and follow up on BAW

Hello all,

I would like to take profit of this forum to discuss about IBM Case Manager Mobile :

• If we develop a new functionality for IBM Case Manager and would like to use it in IBM Case Manager Mobile, then we need to implement it both on Android and iOS platforms. Is my understanding correct ?
• Are IBM Case Manager licences and furthermore, IBM BAW licences, allowing us to modify or extend IBM Case Manager Mobile via development ? I was aware about Worklight allowing cross-platforme development, is it still existing ?
• Is IBM Case Manager responsive designed ? And usable via Androïd or iOS browsers ? Any feedbak on this topic ?
• Finally, are there any plans on Business Automation Workflow concerning Mobile usage ? Is there any plan for an app or is webapp responsive designed ?

Thanks for your feedback

Best regards,
Florian

------------------------------
Florian KIEBEL
------------------------------

Can't believe I just ran across this group over the weekend :) 
Hey folks :) 

I have to share a (somewhat) contrarian point of view.  I think the reason a well-implemented responsive UI is compelling is that even in the back office, you're not always at your office, or at your laptop.  When you can get a responsive UI for "free" - in the case of Brazos UI, literally zero extra work - then it's well worth it.  An approval email with a link? No problem, I can click on it, the information is presented to me in a mobile-friendly format and I have all the capabilities to respond that i would have on my laptop.   Out of the box, you have more work to do in IBM's BPM UI, but you can get responsive out comes if you put the work in.  

And responsive UIs have done well in many other circumstances - if you use various social networks, you've used responsive UI as an end-user.  Many websites now have responsive UI. 

So I think there's clear value to responsive UI - so long as the cost of getting it isn't too high.  Happy hunting! 


------------------------------
Scott Francis
CEO and Co-Founder
BP3 Global, Inc.
Austin TX
------------------------------

Original Message:
Sent: Fri December 11, 2020 11:24 AM
From: Florian KIEBEL
Subject: Questions about IBM Case Manager Mobile and follow up on BAW

Thank you Andrew, Massimiliano and Brian for your answers on this topic, it is very interesting to read you

If I sum up, IBM BPM and so IBM BAW should be responsive design and it should be sufficient for a Mobile user experience.
For Case Manager, it could be responsive design but we need to use Coach UI provided by IBM BPM in BAW context.
Moreover, I learnt that IBM Case Manager Mobile app is no more supported.

So, formally, IBM Case Manager doesn't provide Mobile user experience out-of-the-box.

Beyond this, I agree with your different statements concerning the use of a Mobile experience in a context of mass processing... It is clear for me that using Mobile in such context is very reduced and is more gadget that really useful.

But I should ask ;o)

Thank you again for your answers !

Best regards,

------------------------------
Florian KIEBEL

Original Message:
Sent: Fri December 11, 2020 10:54 AM
From: Brian French
Subject: Questions about IBM Case Manager Mobile and follow up on BAW

I would have to echo Andrew's statements. While many times people get excited about the potential for doing tasks on their phone, and thus responsive capabilities, the reality is the functionality isn't used that much for processes implemented with BAW. As Andrew pointed out, most of these processes are back-office processes that external customers do not see or interact with.

Also, as Andrew pointed out, you will have the occasional situation in which the mobile/responsive requirement is real. In that case, the current BAW UI is very capable of handling this. When we built the IBM BPM UI (IBM purchased the UI from Salient Process in 2016), one of our governing design tenants was responsive capability. So, IBM BPM UI is fully capable of responsive design. However, you do have to plan for this as you are building the UIs and make sure you incorporate the functionality into the BAW UIs you build. It is merely a configuration setting and then designing according to responsive practices, but you do have to take it into account as you are building your BAW UIs.

------------------------------
Brian French
Managing Partner
Salient Process, Inc

Original Message:
Sent: Thu December 10, 2020 12:49 PM
From: Andrew Paier
Subject: Questions about IBM Case Manager Mobile and follow up on BAW

I was thinking about this thread the other day and wanted to share my musings.

BP3 was one of the first to market with Responsive Coach views for IBM BPM's UI. This was helpful in sales cycles. However the reality so far in my experience is that this functionality almost never gets leveraged. I think there are a few reasons for this.

The first one is that most of the BPM solutions I've worked on are back office processes, the actors are therefore not the general public but employees of the company creating the solution. This means that (with the exception of IBM's on cloud offering) none of the servers are actually shared to the public internet. You have would have to VPN into the company to even access the UI, and doing that on a mobile device is more than most users want to bother with.

If you are working a solution that has consumers involved, they likely aren't really going to be going to a traditional task list for their work. The "You need to complete X" is likely surfaced in whatever the customer's user portal technology is, and there are entire teams that want to make sure that the UI presented matches the look and feel of the site where this is surfaced, which means either very heavy CSS work, or, more often a custom screen written in the Web technology they are using for that and interact with the BPM server via ReST calls.

We did have one customer with a mobile need that we did meet with Coaches. They were doing utility work and had various tasks for their field technicians who were using mobile devices. So it does come up, however it is telling that I can only think of one one real mobile example across the 100's of BPM solutions our team has delivered.


------------------------------
Andrew Paier

Original Message:
Sent: Fri November 27, 2020 11:34 AM
From: Florian KIEBEL
Subject: Questions about IBM Case Manager Mobile and follow up on BAW

Hello all,

I would like to take profit of this forum to discuss about IBM Case Manager Mobile :

• If we develop a new functionality for IBM Case Manager and would like to use it in IBM Case Manager Mobile, then we need to implement it both on Android and iOS platforms. Is my understanding correct ?
• Are IBM Case Manager licences and furthermore, IBM BAW licences, allowing us to modify or extend IBM Case Manager Mobile via development ? I was aware about Worklight allowing cross-platforme development, is it still existing ?
• Is IBM Case Manager responsive designed ? And usable via Androïd or iOS browsers ? Any feedbak on this topic ?
• Finally, are there any plans on Business Automation Workflow concerning Mobile usage ? Is there any plan for an app or is webapp responsive designed ?

Thanks for your feedback

Best regards,
Florian

------------------------------
Florian KIEBEL
------------------------------

@Scott Francis makes a good point, somewhat echoing what ​​@Valentinas Gylys said. I don't disagree with either point, and freely admit my original answer was too focused towards the original question asked. Of course, where possible, use responsive design as you never know what the end use of the UI will end up being. Business changes fast, and it is impossible to predict what the needs of the end-users will be in one or two years.​

On the other hand, I still agree with @Andrew Paier's point that many times these back-office solutions end up being very desktop driven.

I guess I'm saying I agree with everyone :).

​

------------------------------
Brian French
Managing Partner
Salient Process, Inc
------------------------------

Original Message:
Sent: Sat December 12, 2020 10:09 AM
From: Scott Francis
Subject: Questions about IBM Case Manager Mobile and follow up on BAW

Can't believe I just ran across this group over the weekend :) 
Hey folks :) 

I have to share a (somewhat) contrarian point of view.  I think the reason a well-implemented responsive UI is compelling is that even in the back office, you're not always at your office, or at your laptop.  When you can get a responsive UI for "free" - in the case of Brazos UI, literally zero extra work - then it's well worth it.  An approval email with a link? No problem, I can click on it, the information is presented to me in a mobile-friendly format and I have all the capabilities to respond that i would have on my laptop.   Out of the box, you have more work to do in IBM's BPM UI, but you can get responsive out comes if you put the work in.  

And responsive UIs have done well in many other circumstances - if you use various social networks, you've used responsive UI as an end-user.  Many websites now have responsive UI. 

So I think there's clear value to responsive UI - so long as the cost of getting it isn't too high.  Happy hunting! 


------------------------------
Scott Francis
CEO and Co-Founder
BP3 Global, Inc.
Austin TX

Original Message:
Sent: Fri December 11, 2020 11:24 AM
From: Florian KIEBEL
Subject: Questions about IBM Case Manager Mobile and follow up on BAW

Thank you Andrew, Massimiliano and Brian for your answers on this topic, it is very interesting to read you

If I sum up, IBM BPM and so IBM BAW should be responsive design and it should be sufficient for a Mobile user experience.
For Case Manager, it could be responsive design but we need to use Coach UI provided by IBM BPM in BAW context.
Moreover, I learnt that IBM Case Manager Mobile app is no more supported.

So, formally, IBM Case Manager doesn't provide Mobile user experience out-of-the-box.

Beyond this, I agree with your different statements concerning the use of a Mobile experience in a context of mass processing... It is clear for me that using Mobile in such context is very reduced and is more gadget that really useful.

But I should ask ;o)

Thank you again for your answers !

Best regards,

------------------------------
Florian KIEBEL

Original Message:
Sent: Fri December 11, 2020 10:54 AM
From: Brian French
Subject: Questions about IBM Case Manager Mobile and follow up on BAW

I would have to echo Andrew's statements. While many times people get excited about the potential for doing tasks on their phone, and thus responsive capabilities, the reality is the functionality isn't used that much for processes implemented with BAW. As Andrew pointed out, most of these processes are back-office processes that external customers do not see or interact with.

Also, as Andrew pointed out, you will have the occasional situation in which the mobile/responsive requirement is real. In that case, the current BAW UI is very capable of handling this. When we built the IBM BPM UI (IBM purchased the UI from Salient Process in 2016), one of our governing design tenants was responsive capability. So, IBM BPM UI is fully capable of responsive design. However, you do have to plan for this as you are building the UIs and make sure you incorporate the functionality into the BAW UIs you build. It is merely a configuration setting and then designing according to responsive practices, but you do have to take it into account as you are building your BAW UIs.

------------------------------
Brian French
Managing Partner
Salient Process, Inc

Original Message:
Sent: Thu December 10, 2020 12:49 PM
From: Andrew Paier
Subject: Questions about IBM Case Manager Mobile and follow up on BAW

I was thinking about this thread the other day and wanted to share my musings.

BP3 was one of the first to market with Responsive Coach views for IBM BPM's UI. This was helpful in sales cycles. However the reality so far in my experience is that this functionality almost never gets leveraged. I think there are a few reasons for this.

The first one is that most of the BPM solutions I've worked on are back office processes, the actors are therefore not the general public but employees of the company creating the solution. This means that (with the exception of IBM's on cloud offering) none of the servers are actually shared to the public internet. You have would have to VPN into the company to even access the UI, and doing that on a mobile device is more than most users want to bother with.

If you are working a solution that has consumers involved, they likely aren't really going to be going to a traditional task list for their work. The "You need to complete X" is likely surfaced in whatever the customer's user portal technology is, and there are entire teams that want to make sure that the UI presented matches the look and feel of the site where this is surfaced, which means either very heavy CSS work, or, more often a custom screen written in the Web technology they are using for that and interact with the BPM server via ReST calls.

We did have one customer with a mobile need that we did meet with Coaches. They were doing utility work and had various tasks for their field technicians who were using mobile devices. So it does come up, however it is telling that I can only think of one one real mobile example across the 100's of BPM solutions our team has delivered.


------------------------------
Andrew Paier

Original Message:
Sent: Fri November 27, 2020 11:34 AM
From: Florian KIEBEL
Subject: Questions about IBM Case Manager Mobile and follow up on BAW

Hello all,

I would like to take profit of this forum to discuss about IBM Case Manager Mobile :

• If we develop a new functionality for IBM Case Manager and would like to use it in IBM Case Manager Mobile, then we need to implement it both on Android and iOS platforms. Is my understanding correct ?
• Are IBM Case Manager licences and furthermore, IBM BAW licences, allowing us to modify or extend IBM Case Manager Mobile via development ? I was aware about Worklight allowing cross-platforme development, is it still existing ?
• Is IBM Case Manager responsive designed ? And usable via Androïd or iOS browsers ? Any feedbak on this topic ?
• Finally, are there any plans on Business Automation Workflow concerning Mobile usage ? Is there any plan for an app or is webapp responsive designed ?

Thanks for your feedback

Best regards,
Florian

------------------------------
Florian KIEBEL
------------------------------

Original Message:
Sent: 12/11/2020 10:55:00 AM
From: Brian French
Subject: RE: Questions about IBM Case Manager Mobile and follow up on BAW

I would have to echo Andrew's statements. While many times people get excited about the potential for doing tasks on their phone, and thus responsive capabilities, the reality is the functionality isn't used that much for processes implemented with BAW. As Andrew pointed out, most of these processes are back-office processes that external customers do not see or interact with.

Also, as Andrew pointed out, you will have the occasional situation in which the mobile/responsive requirement is real. In that case, the current BAW UI is very capable of handling this. When we built the IBM BPM UI (IBM purchased the UI from Salient Process in 2016), one of our governing design tenants was responsive capability. So, IBM BPM UI is fully capable of responsive design. However, you do have to plan for this as you are building the UIs and make sure you incorporate the functionality into the BAW UIs you build. It is merely a configuration setting and then designing according to responsive practices, but you do have to take it into account as you are building your BAW UIs.

------------------------------
Brian French
Managing Partner
Salient Process, Inc
------------------------------

Original Message:
Sent: Thu December 10, 2020 12:49 PM
From: Andrew Paier
Subject: Questions about IBM Case Manager Mobile and follow up on BAW

I was thinking about this thread the other day and wanted to share my musings.

BP3 was one of the first to market with Responsive Coach views for IBM BPM's UI. This was helpful in sales cycles. However the reality so far in my experience is that this functionality almost never gets leveraged. I think there are a few reasons for this.

The first one is that most of the BPM solutions I've worked on are back office processes, the actors are therefore not the general public but employees of the company creating the solution. This means that (with the exception of IBM's on cloud offering) none of the servers are actually shared to the public internet. You have would have to VPN into the company to even access the UI, and doing that on a mobile device is more than most users want to bother with.

If you are working a solution that has consumers involved, they likely aren't really going to be going to a traditional task list for their work. The "You need to complete X" is likely surfaced in whatever the customer's user portal technology is, and there are entire teams that want to make sure that the UI presented matches the look and feel of the site where this is surfaced, which means either very heavy CSS work, or, more often a custom screen written in the Web technology they are using for that and interact with the BPM server via ReST calls.

We did have one customer with a mobile need that we did meet with Coaches. They were doing utility work and had various tasks for their field technicians who were using mobile devices. So it does come up, however it is telling that I can only think of one one real mobile example across the 100's of BPM solutions our team has delivered.


------------------------------
Andrew Paier

Original Message:
Sent: Fri November 27, 2020 11:34 AM
From: Florian KIEBEL
Subject: Questions about IBM Case Manager Mobile and follow up on BAW

Hello all,

I would like to take profit of this forum to discuss about IBM Case Manager Mobile :

• If we develop a new functionality for IBM Case Manager and would like to use it in IBM Case Manager Mobile, then we need to implement it both on Android and iOS platforms. Is my understanding correct ?
• Are IBM Case Manager licences and furthermore, IBM BAW licences, allowing us to modify or extend IBM Case Manager Mobile via development ? I was aware about Worklight allowing cross-platforme development, is it still existing ?
• Is IBM Case Manager responsive designed ? And usable via Androïd or iOS browsers ? Any feedbak on this topic ?
• Finally, are there any plans on Business Automation Workflow concerning Mobile usage ? Is there any plan for an app or is webapp responsive designed ?

Thanks for your feedback

Best regards,
Florian

------------------------------
Florian KIEBEL
------------------------------

@Valentinas Gylys - Those are very good points and certainly things to keep in mind when designing UIs.

------------------------------
Brian French
Managing Partner
Salient Process, Inc
------------------------------

Original Message:
Sent: Sun December 13, 2020 05:17 AM
From: Valentinas Gylys
Subject: Questions about IBM Case Manager Mobile and follow up on BAW

I'm always encouraging developers in my project to build UIs that are responsive, even if they do not plan to use mobile phones. If the UI is responsive by design, components are easier to reuse. You can always fit it in smaller amount of space. Also, users use UIs on different resolution screens, so even if it looks good on developers screen, you need to make sure it would work even if you zoom in drastically. Plus, we do not know what kind of technology there will be after 5 years. Maybe more back offices will move to some machines that look today like a laptop,but after 5 years this will be common device given to employees if the back office.

Original Message:
Sent: 12/11/2020 10:55:00 AM
From: Brian French
Subject: RE: Questions about IBM Case Manager Mobile and follow up on BAW

I would have to echo Andrew's statements. While many times people get excited about the potential for doing tasks on their phone, and thus responsive capabilities, the reality is the functionality isn't used that much for processes implemented with BAW. As Andrew pointed out, most of these processes are back-office processes that external customers do not see or interact with.

Also, as Andrew pointed out, you will have the occasional situation in which the mobile/responsive requirement is real. In that case, the current BAW UI is very capable of handling this. When we built the IBM BPM UI (IBM purchased the UI from Salient Process in 2016), one of our governing design tenants was responsive capability. So, IBM BPM UI is fully capable of responsive design. However, you do have to plan for this as you are building the UIs and make sure you incorporate the functionality into the BAW UIs you build. It is merely a configuration setting and then designing according to responsive practices, but you do have to take it into account as you are building your BAW UIs.

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Brian French
Managing Partner
Salient Process, Inc

Original Message:
Sent: Thu December 10, 2020 12:49 PM
From: Andrew Paier
Subject: Questions about IBM Case Manager Mobile and follow up on BAW

I was thinking about this thread the other day and wanted to share my musings.

BP3 was one of the first to market with Responsive Coach views for IBM BPM's UI. This was helpful in sales cycles. However the reality so far in my experience is that this functionality almost never gets leveraged. I think there are a few reasons for this.

The first one is that most of the BPM solutions I've worked on are back office processes, the actors are therefore not the general public but employees of the company creating the solution. This means that (with the exception of IBM's on cloud offering) none of the servers are actually shared to the public internet. You have would have to VPN into the company to even access the UI, and doing that on a mobile device is more than most users want to bother with.

If you are working a solution that has consumers involved, they likely aren't really going to be going to a traditional task list for their work. The "You need to complete X" is likely surfaced in whatever the customer's user portal technology is, and there are entire teams that want to make sure that the UI presented matches the look and feel of the site where this is surfaced, which means either very heavy CSS work, or, more often a custom screen written in the Web technology they are using for that and interact with the BPM server via ReST calls.

We did have one customer with a mobile need that we did meet with Coaches. They were doing utility work and had various tasks for their field technicians who were using mobile devices. So it does come up, however it is telling that I can only think of one one real mobile example across the 100's of BPM solutions our team has delivered.


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Andrew Paier

Original Message:
Sent: Fri November 27, 2020 11:34 AM
From: Florian KIEBEL
Subject: Questions about IBM Case Manager Mobile and follow up on BAW

Hello all,

I would like to take profit of this forum to discuss about IBM Case Manager Mobile :

• If we develop a new functionality for IBM Case Manager and would like to use it in IBM Case Manager Mobile, then we need to implement it both on Android and iOS platforms. Is my understanding correct ?
• Are IBM Case Manager licences and furthermore, IBM BAW licences, allowing us to modify or extend IBM Case Manager Mobile via development ? I was aware about Worklight allowing cross-platforme development, is it still existing ?
• Is IBM Case Manager responsive designed ? And usable via Androïd or iOS browsers ? Any feedbak on this topic ?
• Finally, are there any plans on Business Automation Workflow concerning Mobile usage ? Is there any plan for an app or is webapp responsive designed ?

Thanks for your feedback

Best regards,
Florian

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Florian KIEBEL
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HI Florian and everyone,

Interesting to see the finest BPM consultants across the world all jumped into this thread. So I'd like to share my thoughts as well.

I am not too familiar with Case Manager and how it's designed to provide responsive UIs to the end users but my gut feeling's telling me that IBM's intending case manager to take advantage of IBM BPM's Client Side Human Services (CSHS). CSHS allows you to create responsive UIs whether as in a task execution context or a free-flow web page. CSHS has a configuration to expose itself as a URL to be consumed by any third party software.


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Thong Huynh
Sydney NSW
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Original Message:
Sent: Fri November 27, 2020 11:34 AM
From: Florian KIEBEL
Subject: Questions about IBM Case Manager Mobile and follow up on BAW

Hello all,

I would like to take profit of this forum to discuss about IBM Case Manager Mobile :

• If we develop a new functionality for IBM Case Manager and would like to use it in IBM Case Manager Mobile, then we need to implement it both on Android and iOS platforms. Is my understanding correct ?
• Are IBM Case Manager licences and furthermore, IBM BAW licences, allowing us to modify or extend IBM Case Manager Mobile via development ? I was aware about Worklight allowing cross-platforme development, is it still existing ?
• Is IBM Case Manager responsive designed ? And usable via Androïd or iOS browsers ? Any feedbak on this topic ?
• Finally, are there any plans on Business Automation Workflow concerning Mobile usage ? Is there any plan for an app or is webapp responsive designed ?

Thanks for your feedback

Best regards,
Florian

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Florian KIEBEL
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