I have a new crew work group called PARK for parking. The only thing they will be using Maximo for is to do a vehicle inspection each day. They are a member fo same technician security group all of the HVAC, plumbers, steamfitters etc. 

When I log into Maximo mobile as a member of parking, and go to create an inspection, I do not see any data. There are no assets, locations or inspection forms to select. If I go into record data options and toggle supporting data, it takes a while but the assets and inspection forms are downloaded and available. 

I have a mobile DB for the group and all other groups that is rebuilt each night in the middle of the night.

With the other crew work groups this data is always present and available without the need to toggle the supporting data. I am wondering why with this new group do I need to do that? Any info is appreciated.

Hi Christopher,

There are two interesting weburls that you could use to check if preloaded database was properly generated in your environment. For more details please read Maximo Mobile - Troubleshooting

https://hostname:port/maximo/oslc/graphite/mobile/db?info=1&user=username

You can download the entire database as a compressed file to examine its contents

https://hostname:port/maximo/oslc/graphite/mobile/db?mobileDbId=mobiledbid. 

Before you continue investigation using the links above please check if cron task instance that you created to generate preloaded database is using the user from your "PARK" person group as user in "Run as User" field. More about it you can read in "Creating preloaded data for mobile devices"

I have a new crew work group called PARK for parking. The only thing they will be using Maximo for is to do a vehicle inspection each day. They are a member fo same technician security group all of the HVAC, plumbers, steamfitters etc. 

When I log into Maximo mobile as a member of parking, and go to create an inspection, I do not see any data. There are no assets, locations or inspection forms to select. If I go into record data options and toggle supporting data, it takes a while but the assets and inspection forms are downloaded and available. 

I have a mobile DB for the group and all other groups that is rebuilt each night in the middle of the night.

With the other crew work groups this data is always present and available without the need to toggle the supporting data. I am wondering why with this new group do I need to do that? Any info is appreciated.

For the mobile DB itself, when I export it and open it in a db viewer I see there are no data for tables, views, etc.

I confirmed the cron task run as user is the group default for the PARK person group. Running the commands above I get this for the first one. Anything else I should check to see why the DB is rebuilding without any data?

{"INFO":[{"GENERATIONTRACE":[],"STATUS":"DISABLE","BUILDTIMESTAMP":"10\/31\/24 4:37 PM","LANGCODE":"EN","STATUSINFO":{},"GENERATIONTIME":"15632","PERSONGROUP":"PARK"},{"GENERATIONTRACE":[],"STATUS":"ACTIVE","BUILDTIMESTAMP":"10\/31\/24 4:52 PM","LANGCODE":"EN","STATUSINFO":{},"GENERATIONTIME":"15535","PERSONGROUP":"PARK"}]}

Hi Christopher,

There are two interesting weburls that you could use to check if preloaded database was properly generated in your environment. For more details please read Maximo Mobile - Troubleshooting

https://hostname:port/maximo/oslc/graphite/mobile/db?info=1&user=username

You can download the entire database as a compressed file to examine its contents

https://hostname:port/maximo/oslc/graphite/mobile/db?mobileDbId=mobiledbid. 

Before you continue investigation using the links above please check if cron task instance that you created to generate preloaded database is using the user from your "PARK" person group as user in "Run as User" field. More about it you can read in "Creating preloaded data for mobile devices"

I have a new crew work group called PARK for parking. The only thing they will be using Maximo for is to do a vehicle inspection each day. They are a member fo same technician security group all of the HVAC, plumbers, steamfitters etc. 

When I log into Maximo mobile as a member of parking, and go to create an inspection, I do not see any data. There are no assets, locations or inspection forms to select. If I go into record data options and toggle supporting data, it takes a while but the assets and inspection forms are downloaded and available. 

I have a mobile DB for the group and all other groups that is rebuilt each night in the middle of the night.

With the other crew work groups this data is always present and available without the need to toggle the supporting data. I am wondering why with this new group do I need to do that? Any info is appreciated.

"Role Based Application" is not using preloaded database but is using the same object structures and saved queries that mechanism for preloaded db. In connection to that could you please check if you have similar issue (missing assets and location) when you are using "Role Based Application" using the user from "PARK" person group.

I think the next step could be to compare user from "PARK" person group with the user where this preloaded db was properly generated (from security groups and users setting point of view). For example double check if the user has set correct site access, if default insert site (MAXUSER.DEFSITE) is set in User application.

If you have an access to Maximo logs you could change login level for SQL (logger) to INFO to see what kind of queries Maximo is executing in database.

For the mobile DB itself, when I export it and open it in a db viewer I see there are no data for tables, views, etc.

I confirmed the cron task run as user is the group default for the PARK person group. Running the commands above I get this for the first one. Anything else I should check to see why the DB is rebuilding without any data?

{"INFO":[{"GENERATIONTRACE":[],"STATUS":"DISABLE","BUILDTIMESTAMP":"10\/31\/24 4:37 PM","LANGCODE":"EN","STATUSINFO":{},"GENERATIONTIME":"15632","PERSONGROUP":"PARK"},{"GENERATIONTRACE":[],"STATUS":"ACTIVE","BUILDTIMESTAMP":"10\/31\/24 4:52 PM","LANGCODE":"EN","STATUSINFO":{},"GENERATIONTIME":"15535","PERSONGROUP":"PARK"}]}

Hi Christopher,

There are two interesting weburls that you could use to check if preloaded database was properly generated in your environment. For more details please read Maximo Mobile - Troubleshooting

https://hostname:port/maximo/oslc/graphite/mobile/db?info=1&user=username

You can download the entire database as a compressed file to examine its contents

https://hostname:port/maximo/oslc/graphite/mobile/db?mobileDbId=mobiledbid. 

Before you continue investigation using the links above please check if cron task instance that you created to generate preloaded database is using the user from your "PARK" person group as user in "Run as User" field. More about it you can read in "Creating preloaded data for mobile devices"

I have a new crew work group called PARK for parking. The only thing they will be using Maximo for is to do a vehicle inspection each day. They are a member fo same technician security group all of the HVAC, plumbers, steamfitters etc. 

When I log into Maximo mobile as a member of parking, and go to create an inspection, I do not see any data. There are no assets, locations or inspection forms to select. If I go into record data options and toggle supporting data, it takes a while but the assets and inspection forms are downloaded and available. 

I have a mobile DB for the group and all other groups that is rebuilt each night in the middle of the night.

With the other crew work groups this data is always present and available without the need to toggle the supporting data. I am wondering why with this new group do I need to do that? Any info is appreciated.