watsonx Assistant

watsonx Assistant

Conversational AI for fast and friendly customer care


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  • 1.  Question about Watson assistant

    Posted 05/23/22 10:32 AM
    Hi, can I get information from an external data base and give that information to the visitor in My Watson assistant?     How do I do it?    

    Also can I write information into an external data base?

    Thanks a lot

    #WatsonAssistant


  • 2.  RE: Question about Watson assistant

    Posted 05/24/22 09:38 AM
    Greetings, If you would like to integrate Assistant with a database you simply need to use a Webhook (https://medium.com/ibm-watson/its-now-way-easier-to-personalize-your-assistant-9a23a9cadd4) if you are using the dialog or extensions (https://medium.com/ibm-watson/connect-to-backend-systems-and-third-party-apis-with-ease-thanks-to-watson-assistant-extensions-6d6150eaeba) if you are using the actions.  The key with a database is that you need something in the middle like IBM Code Engine to turn the DB query in to a RESTful interface.  This can be done by following this pattern (https://www.ibm.com/cloud/blog/updated-tutorial-database-driven-chatbot).

    Best of luck!  Database driven chatbots are powerful and easy to do with IBM Watson Assistant.

    ------------------------------
    BRANDON SWINK
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