IBM QRadar

IBM QRadar

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  • 1.  Qradar Reports tab UI not working. it gives NullPointer Java Error.

    Posted Tue April 02, 2024 08:00 AM

    My Qradar Version is QRadar 7.5.0 UpdatePackage 4 (Build 20221129155237)

    Apr 02 09:15:27 QradarCons tomcat[73473]: at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
    Apr 02 09:15:27 QradarCons tomcat[73473]: at java.lang.Thread.run(Thread.java:826)
    Apr 02 09:15:27 QradarCons tomcat[73473]: Caused by: java.lang.NullPointerException
    Apr 02 09:15:27 QradarCons tomcat[73473]: at com.q1labs.reports.ui.reportservices.UIReportServices.getReportURL(UIReportServices.java:1161)
    Apr 02 09:15:27 QradarCons tomcat[73473]: at com.q1labs.reports.ui.reportservices.UIReportServices.generateFormatLinks(UIReportServices.java:291)
    Apr 02 09:15:27 QradarCons tomcat[73473]: at com.q1labs.reports.ui.reportservices.UIReportServices.getGeneratedReportList(UIReportServices.java:192)
    Apr 02 09:15:27 QradarCons tomcat[73473]: at com.q1labs.reports.ui.reportservices.UIReportServices.getReportTemplateList(UIReportServices.java:394)
    Apr 02 09:15:27 QradarCons tomcat[73473]: at com.q1labs.reports.ui.reportservices.UIReportServices.getReportTemplateList(UIReportServices.java:373)
    Apr 02 09:15:27 QradarCons tomcat[73473]: at com.q1labs.reports.ui.reportservices.UIReportServices.getReportTemplateListAllCount(UIReportServices.java:757)



    ------------------------------
    Rafayil Hajiyev
    ------------------------------


  • 2.  RE: Qradar Reports tab UI not working. it gives NullPointer Java Error.

    Posted Tue April 02, 2024 08:12 AM

    Hi Rafayil

    Unfortunatelyyhere is not enoooo information availanle in the stack trace.

    You could possibly be hitting the following known issue

    https://www.ibm.com/mysupport/s/defect/aCI3p000000CvWr/dt206680?language=en_US

    Has there been a user removed from the system recently?

    Thanks



    ------------------------------
    John Dawson
    Qradar Support Architect
    IBM
    ------------------------------

    Original Message


  • 3.  RE: Qradar Reports tab UI not working. it gives NullPointer Java Error.

    Posted Tue April 02, 2024 08:21 AM

    Hi again. Thanks for accepting my response. I deleted one user recently, but I think this is not related to one user. because I can't see any report in the reports tab (default system reports, any reports which are created by exist users)



    ------------------------------
    Rafayil Hajiyev
    ------------------------------

    Original Message


  • 4.  RE: Qradar Reports tab UI not working. it gives NullPointer Java Error.

    Posted Tue April 02, 2024 09:41 AM

    Hi,

    This can be caused by one user being deleted, can you try the workaround in the known issue?

    Alternatively you can open a support case.

    Thanks



    ------------------------------
    John Dawson
    Qradar Support Architect
    IBM
    ------------------------------

    Original Message


  • 5.  RE: Qradar Reports tab UI not working. it gives NullPointer Java Error.

    Posted Tue April 02, 2024 03:03 PM

    I also deleted user with this command again

    /opt/qradar/bin/UISConfigUtil.sh delete <user>

    but this is not affected on it. Can you give me suggestion where can I check for this?



    ------------------------------
    Rafayil Hajiyev
    ------------------------------

    Original Message