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  • 1.  Patch auto-update server communication error

    Posted Wed June 04, 2025 07:49 AM

    Just recently started getting an email from my FS7300 running at 8.7.0.3:

    Error ID = 79603 : Patch auto-update server communication error

    Error Code = 4401 : Patch auto-update server communication error

    Settings, System, Patch auto-update is off.



    ------------------------------
    Robert Berendt IBMChampion
    Business Systems Analyst, Lead
    Dekko
    Fort Wayne
    ------------------------------


  • 2.  RE: Patch auto-update server communication error

    Posted Thu June 05, 2025 05:05 AM

    Dear Robert,

     

    we recognized yesterday some outages on IBM site causing trouble to login to cloudbased services. It might also be an issue with the Update server.

    Please try again today.

     

    Greetings Martin (GMT+2)

    TD SYNNEX Germany GmbH & Co. OHG, Sitz der Gesellschaft: München, Amtsgericht München HRA 81177,
    WEEE-Reg.-Nr.DE57403598
    Gesellschafter:
    TD SYNNEX Europe GmbH, Amtsgericht München HRB 123866, Geschäftsführer: Barbara Koch, Raf Leenen, Helena Spronck, Marco Preda
    TD SYNNEX Holding Germany GmbH & Co. KG, Amtsgericht München HRA 112221, diese vertreten durch die TD SYNNEX Europe GmbH
    Sitz der vertretungsberechtigten Gesellschafter ist München



    Original Message


  • 3.  RE: Patch auto-update server communication error

    Posted Thu June 05, 2025 09:21 AM

    I have the same problems with a FS5300 running at 8.7.0.4 and a FS5200 running at 8.7.0.4

    error code 4401



    ------------------------------
    Maurizio Terragnolo
    ------------------------------

    Original Message


  • 4.  RE: Patch auto-update server communication error

    Posted Thu June 05, 2025 09:30 AM

    Maurizio,

    Are you still getting these emails today?  If I go into my FS7300, and use the Bell icon in the top right to look at Events, the last time this happened for me was 6/3/2025 7:44:09 PM.  I think IBM got their websites back up and running.  Did you see Martin's response?



    ------------------------------
    Robert Berendt IBMChampion
    Business Systems Analyst, Lead
    Dekko
    Fort Wayne
    ------------------------------

    Original Message


  • 5.  RE: Patch auto-update server communication error

    Posted Thu June 05, 2025 09:46 AM

    Hi Robert thanks, I see the Martin's response today and It's worked for me



    ------------------------------
    Maurizio Terragnolo
    ------------------------------

    Original Message


  • 6.  RE: Patch auto-update server communication error

    Posted Thu June 05, 2025 12:50 PM
    We are having exactly the same problem on our storage systems (FS7300, SVC, V5045) since Monday morning, also on V8.7.0.3, but I heard from a colleague that they have it also on a SVC with V8.6.0.6.
     
    I disabled auto-update as well, no improvement. Then I disable cloud call home, and after that we received no more error messages. Seems to be a problem on the IBM site with clod call-home.
     
    Regards, Christian



    ------------------------------
    Christian Otte VEKA AG
    DataCenter Manager
    VEKA AG
    Sendenhorst Germany
    ------------------------------

    Original Message


  • 7.  RE: Patch auto-update server communication error

    Posted Fri June 06, 2025 08:25 AM

    I think IBM has this resolved for now.

    IDK if that was an intentional misspelling of 'cloud' to 'clod' but I find it funny, given how well that's working.



    ------------------------------
    Robert Berendt IBMChampion
    Business Systems Analyst, Lead
    Dekko
    Fort Wayne
    ------------------------------

    Original Message


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