Originally posted by: SystemAdmin

I have a P570-9117 with a failed drawer (has 4 in total). The problem start after a UPS problem which caused the drawer to crash. Now we are unable to use the resources on the drawer or boot a partition as the server can't see the drawer.

Can anyone point me in the right direction to get it working?
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Originally posted by: orphy

Did you open a call with IBM Support yet? Got power to the drawer?
Orphy
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Originally posted by: SystemAdmin

Yes to both. Unfortunately because it is a warrenty call we can't open a severity 1 call.
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Originally posted by: orphy

Huh? No Sev 1 due to warranty? Is this something new? I've never encountered such problem. You DO have a system down right now so I don't understand that!
How can IBM say "We built you the box but we'll get it fixed when we get a chance unless you are paying us to maintain it!" What if I buy a new server, make it into production within a couple of months, and then it goes dead? No! That's not right!!!
Orphy
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Originally posted by: SystemAdmin

Thanks the question I'm asking. I think the problem is that we aren't paying IBM for our hardware support but our system is less than a year old so we are entitled to support under the warrenty agreement.
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Originally posted by: nh4aix

Hi ... I double checked before posting, but there are no restrictions when placing a warranty call... but a couple points of clarification... Warranty includes hardware support; the software license includes support for the 1st year too. When you say "Sev1", this is typically a software severity term. The hardware base warranty is typically a 9-5 5days a week offering; you can upgrade it to a 24hrsx7days a week for a fee if you wish.

I work for IBM; based on what you have written here (server, less than a year, hardware crash), you should be able to get support. Depending on your warranty choice, it may not be same day. If you contact me at my personal email, mckeonmurphy@yahoo.com, I would be happy to help you if you are still having problems...

Thanks,
JOe
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Originally posted by: SystemAdmin

I agree with user nh4aix; I've never had an issue with getting immediate hardware support on warranty items over the phone, but if you do not upgrade the at time of purchase to 24X7, they will send a field engineer M-F between 9-5, but you should still get phone support 24X7.
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