InfoSphere Optim

InfoSphere Optim

Connect with Db2, Informix, Netezza, open source, and other data experts to gain value from your data, share insights, and solve problems.

 View Only

  • 1.  Optim Upgrade from 11.3.0.4 to Fix Pack 7 Failed on Windows 2008 Server

    Posted Tue May 28, 2019 09:28 AM
    Hello,

    I'm a new comer.

    Following the instructions at the "Use IBM Installation Manager to point to a local copy of the fix pack" section at https://www-01.ibm.com/support/docview.wss?uid=swg22015716 , I have tried the Optim upgrade to the Fix Pack 7.  But the upgrade has failed. The error messages displayed under the Update Packages of the Installation Manager are:
    Errors during  "install" phase:
    The Optim Runtime feature of the installation failed. Runtime Services can not be installed without this feature also being installed.

    My questions are;
    1. Where is the Log File generated during the installation?
    2. Any advice for getting rid of the error?

    Thank you.

    ------------------------------
    Qiong Dai
    ------------------------------

    #InfoSphereOptim
    #Optim


  • 2.  RE: Optim Upgrade from 11.3.0.4 to Fix Pack 7 Failed on Windows 2008 Server

    Posted Tue May 28, 2019 10:51 AM
      |   view attached
    Here's my advice, 

    I'm assuming that you're using the GUI?  I'm assuming that you are not making it to the point where the  old school Optim setup GUI fires up? You "may" need to clean up the junk that was laid down during the failed install. There are instructions for manually removing Optim in the link that you shared.  

    • Make sure FP4 is fully installed and working. (a must) 
    • Install FP7 from the online repository using the IBM Installation Manager. 
    • Run the Install as Administrator ( a must) 
    • View IBM Installation Manager logs or Optim Install Logs depending on where the install step fails.

    Watch the attached video to see an install. This is a FP6a to FP7 install but very similar to the process for FP4 to FP7 if you use the online repo instead of a local repo install. I stopped the video around the time that IBM Installation Manager fired up the Optim Setup GUI. 



    ------------------------------
    Danny Lankford
    Advanced IT Specialist
    3M
    St Paul MN
    ------------------------------

    Original Message


  • 3.  RE: Optim Upgrade from 11.3.0.4 to Fix Pack 7 Failed on Windows 2008 Server

    Posted Wed May 29, 2019 06:42 PM
      |   view attached
    ​Hello Danny,

    Thank you so much for your detailed instruction and video.  I have tried once again to get the permission for the internet access from the Windows server so that I can follow your advice #2, "Install FP7 from the online repository using the IBM Installation Manager". But my request has been rejected again because of the IT security policy in my organization. Lacking of the Internet access was the only reason why I had to go with the "local copy of the Fix Pack 7".

    I have checked the Installation History and the Installed Package in Installation Manager. I did have the Optim 11.3.04 before the upgrade.

    I did use the GUI and I did make to the point where the old school Optim Setup GUI fired up.

    I'm attached a file that contains the major screenshots during and after the upgrade.

    In addition, before trying the upgrade, the ONLY Optim I had installed is the launchpad64.exe (Run as Administrator) from INFOSPOPTIM11.3WIN_EN.zip (CN595EN, Windows), and nothing else. I had followed the steps at https://www.ibm.com/support/knowledgecenter/en/SSMLQ4_11.3.0/com.ibm.nex.optimd.install.doc/InfoCenterTopics/topics/validate_typical_installation_TDM_distributed.html to make sure the installation of Optim 11.3.0.4 is valid.

    I could/can also start and stop WAS-CE as well as the IBM Optim Server as a Windows Service.

    My question is
    What else do I need to check in addition to the validation that I mentioned above in order to "Make sure FP4 is fully installed and working. (a must) "?

    Thank you so much for your time and help!

    Qiong

    ------------------------------
    Qiong Dai
    ------------------------------

    Original Message


  • 4.  RE: Optim Upgrade from 11.3.0.4 to Fix Pack 7 Failed on Windows 2008 Server

    Posted Thu May 30, 2019 09:39 AM
    Qiong,

    Read the install instructions pre-reqs a little bit closer and you'll see that Optim 11.3.0.7 (FP7) is not a FULL install. It's only an update. You must install FP4 before you update to FP7. Not sure if that is your "only" issue but if you're trying to start with FP7 installer, that is definitely "one of your issues".  

    Danny

    ------------------------------
    Danny Lankford
    Advanced IT Specialist
    3M
    St Paul MN
    ------------------------------

    Original Message


  • 5.  RE: Optim Upgrade from 11.3.0.4 to Fix Pack 7 Failed on Windows 2008 Server

    Posted Fri May 31, 2019 11:39 PM
    Hello Danny,

    Thanks again for your time and help.

    The Optim on the  Windows server has successfully  been upgraded to FP7.

    Qiong

    ------------------------------
    Qiong Dai
    ------------------------------

    Original Message


  • 6.  RE: Optim Upgrade from 11.3.0.4 to Fix Pack 7 Failed on Windows 2008 Server

    Posted Sat June 01, 2019 12:02 AM
    Forgot to mention that one of the possible reasons that led to the failure of the upgrade:
    without selecting "Run as Administrator" for the Installation Manager, which is exactly what Danny advised "Run the Install as Administrator ( a must) ".

    Thank you Danny!

    ------------------------------
    Qiong Dai
    ------------------------------

    Original Message