Hi Daniel,
I am part of the Optim L3 team and I was reviewing this question. When you see a message like this, the Optim trace provides additional information which we can look at to determine what may be going on. If you can, please open up a support case in Salesforce and we can take a look at what is going on.
Thanks,
Kevin
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Kevin Hampson
Optim L3 Support
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