Greetings,
When I logged in to my Cognos Analytics trial account this morning, I noticed that everything in my content folder was gone beyond my control.  Everything includes all my data, explorations and dashboards. 
When I attempted to access my data from the resents folder, I received the attached no access error.   It happened at some point over night.

Please let me know the steps to recover the lost files?  What do I need to do to prevent this loss going forward?  This work loss happened twice during the last 2 months.

Thanks in advance for assistance.
Yelena

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Yelena Bytenskaya
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#CognosAnalyticswithWatson

Hi @Yelena Bytenskaya,

Sounds like user account was deleted which is expected after 30 days of inactivity or 90 days after sign up. This is our trial environment for CA 11.1 Multi-tenant. We apologize for the inconvenience and do not recommend using the trial for commercial use. Here is the Cloud Trial Service Description: https://www-03.ibm.com/software/sla/sladb.nsf/sla/sd-8054-01

Thank you, ​

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MOHAMMED OMAR KHAN
Offering Manager
IBM Cognos Analytics
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