How valuable is the message tracking application within Maximo? Do you use it often?

A late response but better then no response I guess. I have used this in the past for debugging integrations in my dev/test environments. There are space constraints from what I can see as the messages are saved and there is no front end way to remove the messages. (See the following Technote http://www-01.ibm.com/support/docview.wss?uid=swg21445791).

I also noticed that it appears that when using message tracking if you have greater then 10K records there is adverse effects on the websphere queue.

Regards

Ryan Medernach

I am having issues with the Email listener setup. is this the messages you are referring too?

Would love to figure out what we are doing wrong!

Steve

No sorry steve this is not the email listener. Unfortunately I don't have any experience in setting this up.

We are talking abou the module under Go To > Integration > Message Tracking

Hi Steve,

re your email listener problem - Have you gone through the steps listed in the E-Listener Must Gather technote - http://www-01.ibm.com/support/docview.wss?uid=swg21515285 ?

In particular checking the SystemOut and SystemErr logs for errors?

The best thing would be to create a new thread to discuss the problem.

Thanks for that I will try the Tech notes, we have followed the help and guides online but receive absolutely nothing back in!

If this doesn't help i will start another thread. Regards Steve

Let me know how you get on.

I take it you don't have a support agreement with IBM to raise a PMR.

If you get really stuck then my organisation can offer some one off remote support consultancy.

I would expect system administrators using queue based interfaces to be checking the message tracking application every day for ERROR messages.

Message Tracking becomes a lot more useful when the XPATH for the searchIDs has been setup for the relevant Enterprise Service/Publish Channels.

If you aren't sure how to define XPATH for the searchID then have a look at my webex on how to make Maximo Integrations easier to support.

https://www.imwuc.org/p/do/sd/sid=3049

 I'm going to be raising an RFE soon that will help make these searchIDs much easier to define and remove some of the reasons given for not defining them when the interface is built.

I advise my customers to modify the Message Tracking ist screen so that it shows the initialdatetime ( MAXINTMSGTRK.INITIALDATETIME) and the searchID (MAXINTMSGTRK.SEARCHFIELDDATA)

Once those configurations are working properly then it is possible to quickly trace all the transactions for a particular record e.g. a workorder. You can then very quickly see what has been going on.

If the interfaces put or read data from external databases then I find that a clever BIRT report is really useful because it can summarise all the transactions and the related status values in one place and save a lot of time. If joint data sets are used then you can have the values from both systems in the same row and you can then compare the data.

I build these reports for my customers as consultancy and they can normally be built quite quickly if you understand the table relationships and the relevant columns.

One of the other posters referred to technote 1445791 and deleting messages.

You need to be careful to only delete messages where the transaction is completely closed e.g. a PO has been invoiced etc. You can safely delete the messages before then but you lose all track of the flow of transactions e.g. what data was sent to/from the other system. This information can be really useful if you have to understand what has happened with the record.

Mark Great additions thanks for the notes !