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  • 1.  Maximo Tech Mobile Assistant Time Record on Timer Start and Stop

    Posted Sun September 14, 2025 11:12 PM

    Hi Everyone,

    We have a business requirement where, during work order execution, both the lead technician (logged-in user) and an assistant technician are involved. When the timer is started and stopped in Maximo Mobile, only the lead technician's labor transaction is captured.

    Our challenge is to also capture the assistant's time with the same start and stop information. One option we considered was assigning the assistant to a work order task, which then flows to the work order actuals. However, this does not record timer-based start and stop times.

    We would like to know:

    • Is there a standard approach to record timer-based time entries for both lead and assistant technicians?

    • Has anyone implemented a customization or configuration that allows multiple technicians to have their time captured when the timer runs?

    • Are there any recommended best practices for handling assistant labor in mobile inspections or work execution?

    Any guidance or shared experience would be greatly appreciated.

    Regards,



    ------------------------------
    Kaiser Jamal
    ------------------------------


  • 2.  RE: Maximo Tech Mobile Assistant Time Record on Timer Start and Stop

    Posted Wed September 17, 2025 02:59 PM

    Great use case.

    My initial thought is that the assistant should have their own tablet to record their own time.

    But, once the "lead" completes the timed work and the entry appears in the Actuals, the "lead" could enter time on behalf of the assistant (if they have access to Labor other than their own)

    No application changes needed.

    Otherwise, logic would need to be built that asks if there was an assistant and who (Labor) when the time entry is made, resulting in two entries... one for the Lead and one for the Assistant.

    Let us know what you end up with!



    ------------------------------
    John Q. Todd
    Sr. Business Consultant
    Total Resource Management
    ------------------------------

    Original Message


  • 3.  RE: Maximo Tech Mobile Assistant Time Record on Timer Start and Stop

    Posted Mon September 22, 2025 02:23 AM

    Hi Kaiser

    Three approaches can be used for this:

    a) Assign both in the assignment tab, and give each access to Maximo Mobile and each record their own time

    b) The lead tech also records the assistant's time

    c) Use crews, whilst this is the least effort, you still need to ensure that the crew make-up is correct, but there are times that you may still have a different person join, so typically you, as the lead, will still need to record that person's time.



    ------------------------------
    Regards, Craig Kokay
    Princpal Consultant, COSOL
    https://cosol.global/

    Ph: +61-411-682-040
    email: craig.kokay@cosol.global
    #IBMChampion
    ------------------------------

    Original Message


  • 4.  RE: Maximo Tech Mobile Assistant Time Record on Timer Start and Stop

    Posted Mon September 22, 2025 08:25 AM

    Hi Kaiser,

    I think the best way forward is option 2 from Craig's list.

    Without knowing the context of requirement, I am suggesting the option to achieve this using mobile customization.

    • Add another field in the Confirm time Dialog box in the maximo mobile. You could just create this field as maximo mobile UI only but I suggest you add a field in labtrans or work order so that you can track the data.
    • This field will allow Senior tech to add 1 or more technician names to the time entry.
    • Write a business logic in mobile, which will add new labtrans entries to be added into Maximo based on the technicians selected.

    Hope this helps.



    ------------------------------
    Biplab Choudhury
    IBM Champion 2022
    Solutions Consultant
    Valueztech Pty Ltd
    Melbourne
    ------------------------------

    Original Message


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