Hi!

We have MAS 8.11 and trying to connect the Mobile app to the server. 

I found that in AppStore there are Maximo Mobile (wite logo) and Maximo Mobile for EAM (black)

What difference is it?

Do I understand correctly, that with MAS only Mobile for EAM will work? 

Do I understand correctly, that on the server side Mobile is already included in Manage? 

And technical question. 

I trying to connect, but on the first startup always receive errors as in attachments

2024-05-06 14:32:08.898 IBM Maximo EAM[719:45944] @Cleaning file: /var/mobile/Containers/Data/Application/14A86C2C-CDF4-4ADE-A4EE-CF1359628D04/Documents/MaximoMobile_Logs-2023-04-06  13:22:03.log
2024-05-06 14:32:08.903 IBM Maximo EAM[719:41357] 2024-05-06T12:32:08.899Z: [DEBUG]: [mobilelogin]: [JS-AnywhereDevice]: successfully reseset log files
2024-05-06 14:32:08.903 IBM Maximo EAM[719:45944] @Cleaning file: /var/mobile/Containers/Data/Application/14A86C2C-CDF4-4ADE-A4EE-CF1359628D04/Documents/MaximoMobile_Logs-2023-04-06  13:27:05.log
2024-05-06 14:32:08.903 IBM Maximo EAM[719:45944] @Cleaning file: /var/mobile/Containers/Data/Application/14A86C2C-CDF4-4ADE-A4EE-CF1359628D04/Documents/MaximoMobile_Logs-2023-04-06  13:26:27.log
2024-05-06 14:32:08.904 IBM Maximo EAM[719:41357] IAB.close() called but it was already closed.
2024-05-06 14:32:08.905 IBM Maximo EAM[719:45944] @Cleaning file: /var/mobile/Containers/Data/Application/14A86C2C-CDF4-4ADE-A4EE-CF1359628D04/Documents/MaximoMobile_Logs-2023-04-06  13:14:40.log
2024-05-06 14:32:09.600 IBM Maximo EAM[719:41357] The preference key "AutoHideSplashScreen" is not defined and will default to "TRUE"
2024-05-06 14:32:09.652 IBM Maximo EAM[719:41357] ERROR: Method 'setTimeout:' not defined in Plugin 'FetchPlugin'
2024-05-06 14:32:09.654 IBM Maximo EAM[719:41357] BuildInfo init: 0.0000 sec(17583 nsec): Cache data return
2024-05-06 14:32:09.656 IBM Maximo EAM[719:41357] Device Ready!
2024-05-06 14:32:09.656 IBM Maximo EAM[719:41357] called waitResilienceAction
2024-05-06 14:32:09.694 IBM Maximo EAM[719:41357] _constructLockObject setting locked to false.
2024-05-06 14:32:09.694 IBM Maximo EAM[719:41357] _constructLockObject called.
2024-05-06 14:32:09.694 IBM Maximo EAM[719:41357] _constructLockObject setting locked to false.
2024-05-06 14:32:09.694 IBM Maximo EAM[719:41357] _constructLockObject called.
2024-05-06 14:32:09.697 IBM Maximo EAM[719:41357] 2024-05-06T12:32:09.695Z: [ INFO]: [JS-AnywherePlatform]: Configuring Anywhere Platform with options [object Object]
2024-05-06 14:32:09.703 IBM Maximo EAM[719:41357] 2024-05-06T12:32:09.700Z: [ INFO]: [JS-BrowserPlatform]: Logging configured at level 2
2024-05-06 14:32:09.732 IBM Maximo EAM[719:41357] 2024-05-06T12:32:09.731Z: [ INFO]: [JS-DataFormatter]: Locale has been set: en-GB; Lang: en, Country: gb, Moment: en-gb, Numeral: en-gb, TimeZone: Europe/Berlin, DateTime: DD/MM/YYYY HH:mm, Date: DD/MM/YYYY, Time: HH:mm
2024-05-06 14:32:09.736 IBM Maximo EAM[719:41357] WARN: MobX Provider: Provided store 'app' has changed. Please avoid replacing stores as the change might not propagate to all children
2024-05-06 14:32:09.753 IBM Maximo EAM[719:41357] Initialized the NfcPlugin
2024-05-06 14:32:09.767 IBM Maximo EAM[719:41357] THREAD WARNING: ['NfcPlugin'] took '14.705856' ms. Plugin should use a background thread.
2024-05-06 14:32:09.768 IBM Maximo EAM[719:41357] clearAllCookies
2024-05-06 14:32:09.768 IBM Maximo EAM[719:41357] NSHTTPCookieStorage cleared successfully
2024-05-06 14:32:09.768 IBM Maximo EAM[719:41357] Execute clear cache
2024-05-06 14:32:09.794 IBM Maximo EAM[719:41357] SplashScreenController Unable to get destination folder for MobileLogin {"code":1}
2024-05-06 14:32:09.814 IBM Maximo EAM[719:41357] THREAD WARNING: ['Console'] took '19.782928' ms. Plugin should use a background thread.
2024-05-06 14:32:09.814 IBM Maximo EAM[719:41357] SplashScreenController Unable to get destination folder for Navigator{"code":1}
2024-05-06 14:32:15.951 IBM Maximo EAM[719:41357] Application back
2024-05-06 14:32:24.887 IBM Maximo EAM[719:41357] Hiding blur
2024-05-06 14:32:24.891 IBM Maximo EAM[719:41357] executeSecurityTask: checkRoot.
2024-05-06 14:32:24.893 IBM Maximo EAM[719:41357] -canOpenURL: failed for URL: "undecimus://" - error: "This app is not allowed to query for scheme undecimus"
2024-05-06 14:32:24.894 IBM Maximo EAM[719:41357] -canOpenURL: failed for URL: "sileo://" - error: "This app is not allowed to query for scheme sileo"
2024-05-06 14:32:24.895 IBM Maximo EAM[719:41357] -canOpenURL: failed for URL: "zbra://" - error: "This app is not allowed to query for scheme zbra"
2024-05-06 14:32:24.897 IBM Maximo EAM[719:41357] -canOpenURL: failed for URL: "filza://" - error: "This app is not allowed to query for scheme filza"
2024-05-06 14:32:24.900 IBM Maximo EAM[719:41357] -canOpenURL: failed for URL: "activator://" - error: "This app is not allowed to query for scheme activator"
2024-05-06 14:32:24.944 IBM Maximo EAM[719:41357] check jailbroken failed: *** +[NSString stringWithUTF8String:]: NULL cString
2024-05-06 14:32:24.944 IBM Maximo EAM[719:41357] isJailBroken: 0
2024-05-06 14:32:26.032 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998746032
2024-05-06 14:32:26.128 IBM Maximo EAM[719:41357] API error: <_UIKBCompatInputView: 0x125f37cb0; frame = (0 0; 0 0); layer = <CALayer: 0x30203b360>> returned 0 width, assuming UIViewNoIntrinsicMetric
2024-05-06 14:32:26.128 IBM Maximo EAM[719:41357] API error: <_UIKBCompatInputView: 0x125f37cb0; frame = (0 0; 0 0); layer = <CALayer: 0x30203b360>> returned 0 width, assuming UIViewNoIntrinsicMetric
2024-05-06 14:32:27.597 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998747597
2024-05-06 14:32:28.585 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998748585
2024-05-06 14:32:30.573 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998750573
2024-05-06 14:32:31.453 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998751453
2024-05-06 14:32:31.471 IBM Maximo EAM[719:41357] Request packet timeout set to 33.500000 seconds
2024-05-06 14:32:31.472 IBM Maximo EAM[719:41357] GET 'https://masdev.manage.masinsteam.apps.poc.ocpmas.private/maximo/ping.jsp'
2024-05-06 14:32:31.581 IBM Maximo EAM[719:41357] [Error] GET '(null)' (0) [0.1086 s]: Error Domain=NSURLErrorDomain Code=-999 "cancelled" UserInfo={NSErrorFailingURLStringKey=https://masdev.manage.masinsteam.apps.poc.ocpmas.private/maximo/ping.jsp, NSLocalizedDescription=cancelled, NSErrorFailingURLKey=https://masdev.manage.masinsteam.apps.poc.ocpmas.private/maximo/ping.jsp}
2024-05-06 14:32:31.583 IBM Maximo EAM[719:41357] 2024-05-06T12:32:31.582Z: [ERROR]: [containerApp]: [ServerAddressController]: Error connecting to the server:  TypeError: [object Object]
2024-05-06 14:32:33.155 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998753155
2024-05-06 14:32:35.845 IBM Maximo EAM[719:41357] Hiding blur
2024-05-06 14:32:35.847 IBM Maximo EAM[719:41357] executeSecurityTask: checkRoot.
2024-05-06 14:32:35.852 IBM Maximo EAM[719:41357] -canOpenURL: failed for URL: "undecimus://" - error: "This app is not allowed to query for scheme undecimus"
2024-05-06 14:32:35.854 IBM Maximo EAM[719:41357] -canOpenURL: failed for URL: "sileo://" - error: "This app is not allowed to query for scheme sileo"
2024-05-06 14:32:35.856 IBM Maximo EAM[719:41357] -canOpenURL: failed for URL: "zbra://" - error: "This app is not allowed to query for scheme zbra"
2024-05-06 14:32:35.857 IBM Maximo EAM[719:41357] -canOpenURL: failed for URL: "filza://" - error: "This app is not allowed to query for scheme filza"
2024-05-06 14:32:35.858 IBM Maximo EAM[719:41357] -canOpenURL: failed for URL: "activator://" - error: "This app is not allowed to query for scheme activator"
2024-05-06 14:32:35.909 IBM Maximo EAM[719:41357] check jailbroken failed: *** +[NSString stringWithUTF8String:]: NULL cString
2024-05-06 14:32:35.909 IBM Maximo EAM[719:41357] isJailBroken: 0
2024-05-06 14:32:37.946 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998757946
2024-05-06 14:32:37.962 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998757962
2024-05-06 14:32:37.963 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998757963
2024-05-06 14:32:37.979 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998757979
2024-05-06 14:32:37.995 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998757995
2024-05-06 14:32:38.012 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998758012
2024-05-06 14:32:38.029 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998758029
2024-05-06 14:32:38.046 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998758046
2024-05-06 14:32:38.062 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998758062
2024-05-06 14:32:38.079 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998758079
2024-05-06 14:32:38.096 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998758095
2024-05-06 14:32:38.112 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998758112
2024-05-06 14:32:38.129 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998758129
2024-05-06 14:32:38.146 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998758146
2024-05-06 14:32:38.162 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998758162
2024-05-06 14:32:38.196 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998758196
2024-05-06 14:32:38.212 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998758212
2024-05-06 14:32:38.229 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998758229
2024-05-06 14:32:38.262 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998758262
2024-05-06 14:32:38.296 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998758295
2024-05-06 14:32:38.330 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998758330
2024-05-06 14:32:38.380 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998758380
2024-05-06 14:32:38.447 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998758447
2024-05-06 14:32:38.597 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998758597
2024-05-06 14:32:38.747 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998758747
2024-05-06 14:32:38.780 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998758780
2024-05-06 14:32:38.796 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998758796
2024-05-06 14:32:38.813 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998758813
2024-05-06 14:32:38.829 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998758829
2024-05-06 14:32:38.846 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998758846
2024-05-06 14:32:38.863 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998758862
2024-05-06 14:32:38.879 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998758879
2024-05-06 14:32:38.890 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998758890
2024-05-06 14:32:38.891 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998758891
2024-05-06 14:32:39.979 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998759979
2024-05-06 14:32:39.995 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998759995
2024-05-06 14:32:39.995 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998759995
2024-05-06 14:32:40.012 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998760012
2024-05-06 14:32:40.029 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998760028
2024-05-06 14:32:40.045 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998760045
2024-05-06 14:32:40.062 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998760062
2024-05-06 14:32:40.079 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998760079
2024-05-06 14:32:40.090 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998760090
2024-05-06 14:32:40.090 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998760090
2024-05-06 14:32:40.462 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998760462
2024-05-06 14:32:40.479 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998760479
2024-05-06 14:32:40.479 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998760479
2024-05-06 14:32:40.495 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998760495
2024-05-06 14:32:40.512 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998760512
2024-05-06 14:32:40.523 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998760523
2024-05-06 14:32:40.523 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998760523
2024-05-06 14:32:41.013 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998761013
2024-05-06 14:32:41.029 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998761029
2024-05-06 14:32:41.029 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998761029
2024-05-06 14:32:41.031 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998761031
2024-05-06 14:32:45.284 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998765284
2024-05-06 14:32:45.296 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998765296
2024-05-06 14:32:45.297 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998765297
2024-05-06 14:32:45.314 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998765313
2024-05-06 14:32:45.329 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998765329
2024-05-06 14:32:45.345 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998765345
2024-05-06 14:32:45.362 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998765362
2024-05-06 14:32:45.379 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998765379
2024-05-06 14:32:45.395 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998765395
2024-05-06 14:32:45.412 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998765412
2024-05-06 14:32:45.429 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998765429
2024-05-06 14:32:45.445 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998765445
2024-05-06 14:32:45.462 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998765462
2024-05-06 14:32:45.479 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998765479
2024-05-06 14:32:45.495 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998765495
2024-05-06 14:32:45.512 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998765512
2024-05-06 14:32:45.529 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998765529
2024-05-06 14:32:45.545 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998765545
2024-05-06 14:32:45.562 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998765562
2024-05-06 14:32:45.579 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998765579
2024-05-06 14:32:45.595 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998765595
2024-05-06 14:32:45.612 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998765612
2024-05-06 14:32:45.629 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998765629
2024-05-06 14:32:45.645 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998765645
2024-05-06 14:32:45.662 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998765662
2024-05-06 14:32:45.679 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998765678
2024-05-06 14:32:45.695 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998765695
2024-05-06 14:32:45.698 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998765698
2024-05-06 14:32:50.784 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998770784
2024-05-06 14:32:50.797 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998770797
2024-05-06 14:32:50.798 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998770798
2024-05-06 14:32:50.812 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998770812
2024-05-06 14:32:50.829 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998770829
2024-05-06 14:32:50.845 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998770845
2024-05-06 14:32:50.862 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998770862
2024-05-06 14:32:50.878 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998770878
2024-05-06 14:32:50.895 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998770895
2024-05-06 14:32:50.912 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998770912
2024-05-06 14:32:50.928 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998770928
2024-05-06 14:32:50.939 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998770939
2024-05-06 14:32:50.939 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998770939
2024-05-06 14:32:52.658 IBM Maximo EAM[719:41357] handleGesture Timestamp: 1714998772658

Hi Andrew,

The Maximo Mobile for EAM app (both Apple App Store and Android Google Play) can only be used with an IBM Maximo 7.6.1.2 environment, while Maximo Mobile (white logo) is used for IBM MAS8. The main difference in both app versions is the way how to login and authenticate, because of the totally different User Management in MAS8.
And yes, MAS8 includes Maximo Mobile by default (and is even accessible via MAS8 Manage, using the web browser based version (same UI, but via web browser accessible (connected mode only).

One of the major pitfalls when trying to logon via Maximo Mobile (MAS version) is that the wrong URL is used (since almost everyone expects to login in with the maximo or manage URL as it was in MX7.6.1.x). The correct Server URL that needs to be entered is not the manage url, but the Suite Navigator URL (e.g. https://<your mas instance>.home.apps.<your dns name> -> example: https://mas.home.mas.apps.demo.ibmcloud.com). Since Maximo Mobile for MAS is using a different user management and login (as mentioned before), you need to logon with the same URL as you are normally logon in MAS8 via desktop (by default via the Suite Navigator). If you do so, after the server is connected succesfully, you will see a similar login screen as when login in via de web browser / desktop. 

As I can see in the stack trace below the incorrect URL was used to try to logon:

{NSErrorFailingURLStringKey=https://masdev.manage.masinsteam.apps.poc.ocpmas.private/maximo/ping.jsp, NSLocalizedDescription=cancelled, 

Try to use the Suite Navigator Home URL, since that is the only correct one.

Let me know if you succeeded.

Regards

------------------------------
Jan-Willem Steur
Manager Business Development
ZNAPZ b.v.
Breda
+31 6 25639950
Jan-Willem
------------------------------

Thanks! 

It helped!

{NSErrorFailingURLStringKey=https://masdev.manage.masinsteam.apps.poc.ocpmas.private/maximo/ping.jsp, NSLocalizedDescription=cancelled,