Does anyone here have experience activating Maximo Mobile notifications in MAS?
I find the documentation for it very confusing.

#IBMMaximo #Maximo #Maximo 

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osama attia
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Yes, I've configured this a few times on 9.0 (not yet 9.1, though the steps should be mostly the same). What's the issue/question you have? 

For most customers, you need to start on this page:

Creating and configuring API keys for push notifications - IBM Documentation

That will walk you through generating an API key for sending the push notifications and then configuring it in MAS. This enables the platform to be able to send notifications, but does not actually define any push notification criteria. 

To setup push notification criteria, you need to follow the instructions below. This walks you through how in Manage to configure what notifications get sent to users. For example, you may want to send a push notification if the work type is EM or if the schedstart is within 72 hours or whatever your organization requirements are. The one significant annoyance here is the push notifications need to route to an individual user. For example, lead, owner, supervisor, etc. You can use one to many (like assignments), but it'll be based on the first record returned (not the entire array of people). 

Configuring Maximo Application Suite notifications - IBM Documentation


Most customers are using JMS and if you haven't used the default JMS configuration, you should make sure whomever setup your system reads this: Integrating JMS queues with Maximo Manage - IBM Documentation

Beyond that, let me know how I can help clarify things. 

Does anyone here have experience activating Maximo Mobile notifications in MAS?
I find the documentation for it very confusing.

#IBMMaximo #Maximo #Maximo 

------------------------------
osama attia
------------------------------

Thanks @Steven Shull for your response

I have done those steps,

and the notifications are getting recorded in the Maximo user notification
but no notification is being sent to the mobile app

have you come across this problem before

Yes, I've configured this a few times on 9.0 (not yet 9.1, though the steps should be mostly the same). What's the issue/question you have? 

For most customers, you need to start on this page:

Creating and configuring API keys for push notifications - IBM Documentation

That will walk you through generating an API key for sending the push notifications and then configuring it in MAS. This enables the platform to be able to send notifications, but does not actually define any push notification criteria. 

To setup push notification criteria, you need to follow the instructions below. This walks you through how in Manage to configure what notifications get sent to users. For example, you may want to send a push notification if the work type is EM or if the schedstart is within 72 hours or whatever your organization requirements are. The one significant annoyance here is the push notifications need to route to an individual user. For example, lead, owner, supervisor, etc. You can use one to many (like assignments), but it'll be based on the first record returned (not the entire array of people). 

Configuring Maximo Application Suite notifications - IBM Documentation


Most customers are using JMS and if you haven't used the default JMS configuration, you should make sure whomever setup your system reads this: Integrating JMS queues with Maximo Manage - IBM Documentation

Beyond that, let me know how I can help clarify things. 

Does anyone here have experience activating Maximo Mobile notifications in MAS?
I find the documentation for it very confusing.

#IBMMaximo #Maximo #Maximo 

------------------------------
osama attia
------------------------------

You enabled external system NOTIFICATION and the publish channel MXNOTIFICATIONInterface? These are what route the request out of Maximo (Manage) to the MAS push notification service. 

Can you use the View/Modify queues dialog in the External System application to see if you have messages in the notification queue? And if so, do you see anything in message reprocessing? If it failed to process for some reason (SSL certificate, host unavailable, etc.) it would show up in message reprocessing. 

It's also worth mentioning that you need to be using the white background Maximo Mobile application (there's another with a black background for 7.6) and you need to have opted into push notifications for the application. You can check this in your Settings on your device for the application. 

Thanks @Steven Shull for your response

I have done those steps,

and the notifications are getting recorded in the Maximo user notification
but no notification is being sent to the mobile app

have you come across this problem before

Yes, I've configured this a few times on 9.0 (not yet 9.1, though the steps should be mostly the same). What's the issue/question you have? 

For most customers, you need to start on this page:

Creating and configuring API keys for push notifications - IBM Documentation

That will walk you through generating an API key for sending the push notifications and then configuring it in MAS. This enables the platform to be able to send notifications, but does not actually define any push notification criteria. 

To setup push notification criteria, you need to follow the instructions below. This walks you through how in Manage to configure what notifications get sent to users. For example, you may want to send a push notification if the work type is EM or if the schedstart is within 72 hours or whatever your organization requirements are. The one significant annoyance here is the push notifications need to route to an individual user. For example, lead, owner, supervisor, etc. You can use one to many (like assignments), but it'll be based on the first record returned (not the entire array of people). 

Configuring Maximo Application Suite notifications - IBM Documentation


Most customers are using JMS and if you haven't used the default JMS configuration, you should make sure whomever setup your system reads this: Integrating JMS queues with Maximo Manage - IBM Documentation

Beyond that, let me know how I can help clarify things. 

Does anyone here have experience activating Maximo Mobile notifications in MAS?
I find the documentation for it very confusing.

#IBMMaximo #Maximo #Maximo 

------------------------------
osama attia
------------------------------

Thanks @Steven Shull for your response

I have done those steps,

and the notifications are getting recorded in the Maximo user notification
but no notification is being sent to the mobile app

have you come across this problem before

Yes, I've configured this a few times on 9.0 (not yet 9.1, though the steps should be mostly the same). What's the issue/question you have? 

For most customers, you need to start on this page:

Creating and configuring API keys for push notifications - IBM Documentation

That will walk you through generating an API key for sending the push notifications and then configuring it in MAS. This enables the platform to be able to send notifications, but does not actually define any push notification criteria. 

To setup push notification criteria, you need to follow the instructions below. This walks you through how in Manage to configure what notifications get sent to users. For example, you may want to send a push notification if the work type is EM or if the schedstart is within 72 hours or whatever your organization requirements are. The one significant annoyance here is the push notifications need to route to an individual user. For example, lead, owner, supervisor, etc. You can use one to many (like assignments), but it'll be based on the first record returned (not the entire array of people). 

Configuring Maximo Application Suite notifications - IBM Documentation


Most customers are using JMS and if you haven't used the default JMS configuration, you should make sure whomever setup your system reads this: Integrating JMS queues with Maximo Manage - IBM Documentation

Beyond that, let me know how I can help clarify things. 

Does anyone here have experience activating Maximo Mobile notifications in MAS?
I find the documentation for it very confusing.

#IBMMaximo #Maximo #Maximo 

------------------------------
osama attia
------------------------------

Dear Osama,

the notifications are getting recorded in the Maximo user notification
but no notification is being sent to the mobile app

can you tell me how do you solve this problem??

Thanks @Steven Shull for your response

I have done those steps,

and the notifications are getting recorded in the Maximo user notification
but no notification is being sent to the mobile app

have you come across this problem before

Yes, I've configured this a few times on 9.0 (not yet 9.1, though the steps should be mostly the same). What's the issue/question you have? 

For most customers, you need to start on this page:

Creating and configuring API keys for push notifications - IBM Documentation

That will walk you through generating an API key for sending the push notifications and then configuring it in MAS. This enables the platform to be able to send notifications, but does not actually define any push notification criteria. 

To setup push notification criteria, you need to follow the instructions below. This walks you through how in Manage to configure what notifications get sent to users. For example, you may want to send a push notification if the work type is EM or if the schedstart is within 72 hours or whatever your organization requirements are. The one significant annoyance here is the push notifications need to route to an individual user. For example, lead, owner, supervisor, etc. You can use one to many (like assignments), but it'll be based on the first record returned (not the entire array of people). 

Configuring Maximo Application Suite notifications - IBM Documentation


Most customers are using JMS and if you haven't used the default JMS configuration, you should make sure whomever setup your system reads this: Integrating JMS queues with Maximo Manage - IBM Documentation

Beyond that, let me know how I can help clarify things. 

Does anyone here have experience activating Maximo Mobile notifications in MAS?
I find the documentation for it very confusing.

#IBMMaximo #Maximo #Maximo 

------------------------------
osama attia
------------------------------

Can you clarify what you've validated?
1) do you have messages in the notification queue when you use the add/modify queue
2) do you have errors in message reprocessing
3) if no to both above, have you confirmed that the push notification settings are enabled in the mobile app and that it's in MAS version of the application (white background)?
4) If yes to #3, are you using the iOS/Android app (push notifications are not supported on Windows)

Dear Osama,

the notifications are getting recorded in the Maximo user notification
but no notification is being sent to the mobile app

can you tell me how do you solve this problem??

Thanks @Steven Shull for your response

I have done those steps,

and the notifications are getting recorded in the Maximo user notification
but no notification is being sent to the mobile app

have you come across this problem before

Yes, I've configured this a few times on 9.0 (not yet 9.1, though the steps should be mostly the same). What's the issue/question you have? 

For most customers, you need to start on this page:

Creating and configuring API keys for push notifications - IBM Documentation

That will walk you through generating an API key for sending the push notifications and then configuring it in MAS. This enables the platform to be able to send notifications, but does not actually define any push notification criteria. 

To setup push notification criteria, you need to follow the instructions below. This walks you through how in Manage to configure what notifications get sent to users. For example, you may want to send a push notification if the work type is EM or if the schedstart is within 72 hours or whatever your organization requirements are. The one significant annoyance here is the push notifications need to route to an individual user. For example, lead, owner, supervisor, etc. You can use one to many (like assignments), but it'll be based on the first record returned (not the entire array of people). 

Configuring Maximo Application Suite notifications - IBM Documentation


Most customers are using JMS and if you haven't used the default JMS configuration, you should make sure whomever setup your system reads this: Integrating JMS queues with Maximo Manage - IBM Documentation

Beyond that, let me know how I can help clarify things. 

Does anyone here have experience activating Maximo Mobile notifications in MAS?
I find the documentation for it very confusing.

#IBMMaximo #Maximo #Maximo 

------------------------------
osama attia
------------------------------

Hi Steven,

First of all, thank you very much for your quick response and support.

Please find below my validation:

1. Messages in Notification Queue
   Yes, I do have messages in the notification queue when using Add/Modify Queue. I can see entries under jms.maximo.int.queues.notf, and the queue contains messages.

2. Errors in Message Reprocessing
   No, I do not have any messages in Message Reprocessing - not even errors. The Message Reprocessing screen shows 0 records.

3. Push Notification Settings in Mobile App
   Yes, push notifications are enabled in the mobile application settings, and I am using the MAS version of the app (white background).

4. Mobile Platform
   Yes, I am using the Android app.

Can you clarify what you've validated?
1) do you have messages in the notification queue when you use the add/modify queue
2) do you have errors in message reprocessing
3) if no to both above, have you confirmed that the push notification settings are enabled in the mobile app and that it's in MAS version of the application (white background)?
4) If yes to #3, are you using the iOS/Android app (push notifications are not supported on Windows)

Dear Osama,

the notifications are getting recorded in the Maximo user notification
but no notification is being sent to the mobile app

can you tell me how do you solve this problem??

Thanks @Steven Shull for your response

I have done those steps,

and the notifications are getting recorded in the Maximo user notification
but no notification is being sent to the mobile app

have you come across this problem before

Yes, I've configured this a few times on 9.0 (not yet 9.1, though the steps should be mostly the same). What's the issue/question you have? 

For most customers, you need to start on this page:

Creating and configuring API keys for push notifications - IBM Documentation

That will walk you through generating an API key for sending the push notifications and then configuring it in MAS. This enables the platform to be able to send notifications, but does not actually define any push notification criteria. 

To setup push notification criteria, you need to follow the instructions below. This walks you through how in Manage to configure what notifications get sent to users. For example, you may want to send a push notification if the work type is EM or if the schedstart is within 72 hours or whatever your organization requirements are. The one significant annoyance here is the push notifications need to route to an individual user. For example, lead, owner, supervisor, etc. You can use one to many (like assignments), but it'll be based on the first record returned (not the entire array of people). 

Configuring Maximo Application Suite notifications - IBM Documentation


Most customers are using JMS and if you haven't used the default JMS configuration, you should make sure whomever setup your system reads this: Integrating JMS queues with Maximo Manage - IBM Documentation

Beyond that, let me know how I can help clarify things. 

Does anyone here have experience activating Maximo Mobile notifications in MAS?
I find the documentation for it very confusing.

#IBMMaximo #Maximo #Maximo 

------------------------------
osama attia
------------------------------

I just found that in view registered devices under push notification administration is empty , Is it relatable ??

Hi Steven,

First of all, thank you very much for your quick response and support.

Please find below my validation:

1. Messages in Notification Queue
   Yes, I do have messages in the notification queue when using Add/Modify Queue. I can see entries under jms.maximo.int.queues.notf, and the queue contains messages.

2. Errors in Message Reprocessing
   No, I do not have any messages in Message Reprocessing - not even errors. The Message Reprocessing screen shows 0 records.

3. Push Notification Settings in Mobile App
   Yes, push notifications are enabled in the mobile application settings, and I am using the MAS version of the app (white background).

4. Mobile Platform
   Yes, I am using the Android app.

Can you clarify what you've validated?
1) do you have messages in the notification queue when you use the add/modify queue
2) do you have errors in message reprocessing
3) if no to both above, have you confirmed that the push notification settings are enabled in the mobile app and that it's in MAS version of the application (white background)?
4) If yes to #3, are you using the iOS/Android app (push notifications are not supported on Windows)

Dear Osama,

the notifications are getting recorded in the Maximo user notification
but no notification is being sent to the mobile app

can you tell me how do you solve this problem??

Thanks @Steven Shull for your response

I have done those steps,

and the notifications are getting recorded in the Maximo user notification
but no notification is being sent to the mobile app

have you come across this problem before

Yes, I've configured this a few times on 9.0 (not yet 9.1, though the steps should be mostly the same). What's the issue/question you have? 

For most customers, you need to start on this page:

Creating and configuring API keys for push notifications - IBM Documentation

That will walk you through generating an API key for sending the push notifications and then configuring it in MAS. This enables the platform to be able to send notifications, but does not actually define any push notification criteria. 

To setup push notification criteria, you need to follow the instructions below. This walks you through how in Manage to configure what notifications get sent to users. For example, you may want to send a push notification if the work type is EM or if the schedstart is within 72 hours or whatever your organization requirements are. The one significant annoyance here is the push notifications need to route to an individual user. For example, lead, owner, supervisor, etc. You can use one to many (like assignments), but it'll be based on the first record returned (not the entire array of people). 

Configuring Maximo Application Suite notifications - IBM Documentation


Most customers are using JMS and if you haven't used the default JMS configuration, you should make sure whomever setup your system reads this: Integrating JMS queues with Maximo Manage - IBM Documentation

Beyond that, let me know how I can help clarify things. 

Does anyone here have experience activating Maximo Mobile notifications in MAS?
I find the documentation for it very confusing.

#IBMMaximo #Maximo #Maximo 

------------------------------
osama attia
------------------------------