Hello,

I'm trying to install Maximo Mobile for EAM. We are on Maximo 7.6.1.3. Here is what I've done so far.

1. Downloaded Maximo Mobile for EAM from Passport Advantage
2. Completed the instruction in the "Readme" file
3. Downloaded and installed MaximoMobileEAM-1.0.12 desktop Application
4. Launch application and put in server address
5. Entered in username/password

Issue

1. It is stuck on "Setting up (0%) for more than 6 hours
   1. 

Questions:

1. Does anyone know what the problem/solution might be?
2. Does anyone know how to configure Maximo Mobile for EAM after it is working?
   1. Do I need to install another piece of software to configure it? 

Thank you

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Stephan Sprenger
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Hello,

Have you granted access to the relevant object structures etc?

Regards,

Anisah

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Anisah Ramautarsingh
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After installation you have to grant users access to the mobile apps, very similar to any other app, but with a nuance. Within the Security Group the user is a member of, filter for the mobile app(s) in the Applications tab and grant them access. Then, you have to apply the Security Template via the manage/apply templates Action. Now the User not only has the access the need to the app, but they also have access to the underlying MXAPIxxxxx object structures the app needs to interact with. Hope this helps.

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John Q. Todd
Sr. Business Consultant
Total Resource Management
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Hi John,

Thank you for your response. 

What mobile applications should I be seeing in the applications tab? The only Mobile applications we have are ones we created at one point but we never use them. I am logged in as MaxAdmin and have full access to them.

Here is what I have for mobile applications.

Thank you for your help!

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Stephan Sprenger
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Original Message:
Sent: Mon June 24, 2024 08:28 AM
From: john todd
Subject: Maximo Mobile for EAM - Installation & Configuration

After installation you have to grant users access to the mobile apps, very similar to any other app, but with a nuance. Within the Security Group the user is a member of, filter for the mobile app(s) in the Applications tab and grant them access. Then, you have to apply the Security Template via the manage/apply templates Action. Now the User not only has the access the need to the app, but they also have access to the underlying MXAPIxxxxx object structures the app needs to interact with. Hope this helps.

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John Q. Todd
Sr. Business Consultant
Total Resource Management
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Filter Application Type for "Tools" - this is the Type for Mobile EAM apps.

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John Q. Todd
Sr. Business Consultant
Total Resource Management
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Original Message:
Sent: Tue July 02, 2024 04:52 PM
From: Stephan Sprenger
Subject: Maximo Mobile for EAM - Installation & Configuration

Hi John,

Thank you for your response. 

What mobile applications should I be seeing in the applications tab? The only Mobile applications we have are ones we created at one point but we never use them. I am logged in as MaxAdmin and have full access to them.

Here is what I have for mobile applications.

Thank you for your help!

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Stephan Sprenger
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Original Message:
Sent: Mon June 24, 2024 08:28 AM
From: john todd
Subject: Maximo Mobile for EAM - Installation & Configuration

After installation you have to grant users access to the mobile apps, very similar to any other app, but with a nuance. Within the Security Group the user is a member of, filter for the mobile app(s) in the Applications tab and grant them access. Then, you have to apply the Security Template via the manage/apply templates Action. Now the User not only has the access the need to the app, but they also have access to the underlying MXAPIxxxxx object structures the app needs to interact with. Hope this helps.

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John Q. Todd
Sr. Business Consultant
Total Resource Management

Hi Stephan - Looks like you are running into the errors when syncing. Have you checked logs? To see the logs-

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Thanks & Regards,
Prashant Sharma
Maximo Solution Architect | IBM Champion 2022 & 2023
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