In the past we made the version numbering more complicated than they should have been where we would say you have MAS 8.5 and Maximo Mobile 8.1 for example. Starting with MAS 8.6 we switched to make the versioning the same so for MAS 8.6 it's Maximo Mobile 8.6. I assume you're using the media downloaded from MAS 8.6 (the most recent version)?
If you've gotten to the login screen that means the login application was able to download so that's a good sign that what you deployed to the server was at least partially successful. For login, what method of authentication are you using for Maximo? We support three different authentication types: Native authentication where Maximo manages username/password, LDAP where it's coming from your Active Directory, or SAML where you use something like ADFS, Okta, Ping Identity, etc.
If you're using native and you're confident that you provided the correct password, check the login tracking table in the Manage Sessions dialog in the Users application of Maximo. You should see the failed attempt and it will help triage the issue. If the user is not displayed in the dialog, that means Maximo didn't find the user. I noticed in your screenshot the M in maxadmin is uppercase. On Oracle/DB2 this would be a problem if it doesn't match the loginid on the user record exactly (which would be lowercase maxadmin out of the box).
If you're using LDAP, you'd need to see if you're utilizing basic authentication or form based authentication. If you're using form based authentication (where Maximo provides the standard login screen) you need to enable the maximo.mobile.ldap.isForm system property.
I'm assuming you're not using SAML because if you're on 8.6 it should silently handle without configuration and you wouldn't see the standard login screen. If you're on Maximo Mobile 8.2 (which was provided as part of MAS 8.5) there is some configuration required to enable SAML.
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Steven Shull
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Original Message:
Sent: Tue December 07, 2021 05:51 AM
From: Bala Chendrayudu
Subject: Maximo Mobile for EAM app login issue
Hi Team,
I am facing Login issue in maximo mobile for EAM app, to setup this environment I followed Maximo mobile 8.3 installation and configuration guide to work on this system,
can anyone provide a configuration document with screen shots apart from IBM site
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Bala Chendrayudu
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