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  • 1.  Maximo Mobile- Can user only restrict to login in one mobile at one time

    Posted Tue February 07, 2023 12:20 PM
    Hi,
    Is there a setting or possibility to restrict user to login only one device at a time.
    Example
    1)User1 logged in iPad1 and the same user can log in iPad2?
    2)If User1 logged in iPad2 then will he get logout from iPad1?

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    Sai Charan Rayala
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    #AssetandFacilitiesManagement
    #Maximo


  • 2.  RE: Maximo Mobile- Can user only restrict to login in one mobile at one time

    Posted Wed February 08, 2023 08:04 AM

    This isn't possible today but an idea could be opened https://ibm-ai-apps.ideas.ibm.com/ideas/ to potentially add it in the future. 

    You can record it under Mobile but I almost think it makes more sense under MAS Common Services. For one, customers may want it even if they're not using mobile. We also entirely depend on identity management from the MAS identity provider which would be where all the additions really need to take place. We'd need a setting on the user record to indicate that they're restricted to only a single active device. And we'd need the identity provider on login to actively look for other sessions to invalidate. We don't have a way for an admin to log out a user session in MAS yet (planned as part of https://ibm-ai-apps.ideas.ibm.com/ideas/CONFIG-I-19) but I believe if the session becomes invalid we force the user to reauthenticate if they have connectivity. I think if this gets added to MAS Core it would just work on Maximo Mobile.

    If you're using EAM (IE 7.6.1.X), I don't think this is something we'd support there given how different identity management is between the two versions.  



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    Steven Shull
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    Original Message


  • 3.  RE: Maximo Mobile- Can user only restrict to login in one mobile at one time

    Posted Mon February 13, 2023 11:04 AM

    Thanks Steven.



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    Sai Charan Rayala
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    Original Message


  • 4.  RE: Maximo Mobile- Can user only restrict to login in one mobile at one time

    Posted Mon February 13, 2023 09:52 PM

    Hi Sai Charan,

    I think this is one of those requirements which would bring more pain in prod then solving problem.

    Considering Steven's point - IBM might be able to work out one solution to apply this in Maximo.

    Maximo Mobile's feature to support offline mode complicates things even more. N number of scenarios will have to be built and yet you might still miss one and that will cause genuine user logins issues.

    If you want to restrict users from singing into multiple devices then it is best controlled in business processes and training.

    Extract reports out of Maximo to indicate users who continue to do this multiple login practice and work out a process based solution rather system based solution.

    Maximo's ability to allow multiple logins avoid a lot of unforeseen issues related to device and browsers. It helps customers to avoid unwanted BAU tickets and bad user experience. 

    The whole point is "If you create a logic to restrict users from login then that logic will cause bad user experience".



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    Biplab Choudhury
    IBM Champion 2022
    Senior Consultant
    BPD Zenith
    Melbourne
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    Original Message


  • 5.  RE: Maximo Mobile- Can user only restrict to login in one mobile at one time

    Posted Wed February 15, 2023 12:04 PM

    Thanks BipLab,

    Definatly we should work on scenarios and train accordingly on offline and online mode,Atleast in positive scenarios in online mode if user can be restricted only one mobile will give some relief to start with.



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    Sai Charan Rayala
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    Original Message


  • 6.  RE: Maximo Mobile- Can user only restrict to login in one mobile at one time

    Posted Thu October 05, 2023 03:55 AM
    Hey Sai Charan Rayala,
     
    I've encountered a similar issue with Maximo Mobile before, and I can offer some guidance based on my experience. To address your concern about restricting users to log in from only one device at a time, Maximo Mobile doesn't provide this functionality out of the box, but there's a workaround you can consider.
     
    You can create a customized authentication mechanism by utilising Maximo's integration capabilities. Develop a custom script or utility that tracks user periods and devices. When a user logs in from a new device, this script can robotically log them out from the previous one. It's a bit of a workaround, however it should gain the desired outcome.
     
    However, I'd strongly propose caution when imposing such changes, as it might have an effect on user journey and require thorough testing. Additionally, ensure you comply with your organization's safety policies and rules when implementing such solutions.
     
    Remember, always back up your configurations and test thoroughly before implementing any changes to your Maximo environment. 


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    Alex Ahsras
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    Original Message