Hi Himanshu,
Could you please just confirm that process for creating preloaded database was successfully completed after SERIALNUM was "used" (could you please also be more precise what "used" means).
You can check preloaded database information via this url:
https://hostname:port/maximo/oslc/graphite/mobile/db?info=1&user=username
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Bartosz Marchewka
IBM Maximo Consultant
AFRY
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