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  • 1.  Maximo Error 500 -

    Posted Mon October 21, 2024 12:25 AM

    Hello Everyone,

    I was getting an error while logging into Maximo via login Screen. Though Login page is coming, When i enter the login credentials i am getting an error 500 - Server Encountered an unknown error.

    Can you please check and help with the issue

    In the Logs i see some error messages as below.

    XXXXXXX 00000078 SystemOut     O  [FATAL] [MXServer] [] system#ServiceInitFailed
    psdi.util.MXApplicationException: system#ServiceInitFailed
        at psdi.app.system.SystemService.initEscalationListener(SystemService.java:168)
        at psdi.app.system.SystemService.init(SystemService.java:122)
        at psdi.server.ServiceCoordinator.init(ServiceCoordinator.java:154)
        at psdi.server.MXServer.init(MXServer.java:2627)
        at psdi.server.MXServer.start(MXServer.java:3703)
        at psdi.servlet.MAXIMOStartupServlet.init(MAXIMOStartupServlet.java:92)
        at com.ibm.ws.webcontainer.servlet.ServletWrapper.init(ServletWrapper.java:342)
        at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.init(ServletWrapperImpl.java:168)
        at com.ibm.ws.webcontainer.servlet.ServletWrapper.loadOnStartupCheck(ServletWrapper.java:1376)
        at com.ibm.ws.webcontainer.webapp.WebApp.doLoadOnStartupActions(WebApp.java:670)
        at com.ibm.ws.webcontainer.webapp.WebApp.commonInitializationFinally(WebApp.java:636)
        at com.ibm.ws.webcontainer.webapp.WebAppImpl.initialize(WebAppImpl.java:453)
        at com.ibm.ws.webcontainer.webapp.WebGroupImpl.addWebApplication(WebGroupImpl.java:88)
        at com.ibm.ws.webcontainer.VirtualHostImpl.addWebApplication(VirtualHostImpl.java:171)
        at com.ibm.ws.webcontainer.WSWebContainer.addWebApp(WSWebContainer.java:904)
        at com.ibm.ws.webcontainer.WSWebContainer.addWebApplication(WSWebContainer.java:789)
        at com.ibm.ws.webcontainer.component.WebContainerImpl.install(WebContainerImpl.java:427)
        at com.ibm.ws.webcontainer.component.WebContainerImpl.start(WebContainerImpl.java:719)
        at com.ibm.ws.runtime.component.ApplicationMgrImpl.start(ApplicationMgrImpl.java:1248)
        at com.ibm.ws.runtime.component.DeployedApplicationImpl.fireDeployedObjectStart(DeployedApplicationImpl.java:1516)
        at com.ibm.ws.runtime.component.DeployedModuleImpl.start(DeployedModuleImpl.java:704)
        at com.ibm.ws.runtime.component.DeployedApplicationImpl.start(DeployedApplicationImpl.java:1098)
        at com.ibm.ws.runtime.component.ApplicationMgrImpl.startApplication(ApplicationMgrImpl.java:800)
        at com.ibm.ws.runtime.component.ApplicationMgrImpl$5.run(ApplicationMgrImpl.java:2317)
        at com.ibm.ws.security.auth.ContextManagerImpl.runAs(ContextManagerImpl.java:5466)
        at com.ibm.ws.security.auth.ContextManagerImpl.runAsSystem(ContextManagerImpl.java:5682)
        at com.ibm.ws.security.core.SecurityContext.runAsSystem(SecurityContext.java:255)
        at com.ibm.ws.runtime.component.ApplicationMgrImpl.start(ApplicationMgrImpl.java:2322)
        at com.ibm.ws.runtime.component.CompositionUnitMgrImpl.start(CompositionUnitMgrImpl.java:436)
        at com.ibm.ws.runtime.component.CompositionUnitImpl.start(CompositionUnitImpl.java:123)
        at com.ibm.ws.runtime.component.CompositionUnitMgrImpl.start(CompositionUnitMgrImpl.java:379)
        at com.ibm.ws.runtime.component.CompositionUnitMgrImpl.access$500(CompositionUnitMgrImpl.java:127)
        at com.ibm.ws.runtime.component.CompositionUnitMgrImpl$CUInitializer.run(CompositionUnitMgrImpl.java:985)
        at com.ibm.wsspi.runtime.component.WsComponentImpl$_AsynchInitializer.run(WsComponentImpl.java:524)
        at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1909)
    Caused by: 
    psdi.util.MXSystemException: BMXAA3775E - The subscriber is not valid and could not be registered to the topic tree. For more details, see the log files in the <HOME> directory, and report this error to the owner of the deployment.
        null
        at psdi.server.event.EventTopicTree.registerExtendsTopic(EventTopicTree.java:1242)
        at psdi.server.event.EventTopicTree.register(EventTopicTree.java:1084)
        at psdi.server.event.EventTopicTree.register(EventTopicTree.java:1063)
        at psdi.app.escalation.EscalationListener.<init>(EscalationListener.java:65)
        at psdi.app.escalation.EscalationListener.init(EscalationListener.java:78)
        at psdi.app.system.SystemService.initEscalationListener(SystemService.java:164)
        ... 34 more
    Caused by: 
    java.lang.NullPointerException
        at psdi.mbo.SqlFormat.setObject(SqlFormat.java:576)
        at psdi.mbo.SqlFormat.setObject(SqlFormat.java:557)
        at psdi.server.event.EventTopicTree.registerExtendsTopic(EventTopicTree.java:1174)
        ... 39 more
    00000078 SystemOut     O[ERROR] [MXServeR] [] BMXAA6531E - EventTopic exregister : unable to register extended object - null
    java.lang.NullPointerException
        at psdi.mbo.SqlFormat.setObject(SqlFormat.java:576)
        at psdi.mbo.SqlFormat.setObject(SqlFormat.java:557)
        at psdi.server.event.EventTopicTree.registerExtendsTopic(EventTopicTree.java:1174)
        at psdi.server.event.EventTopicTree.register(EventTopicTree.java:1084)
        at psdi.app.system.SystemService.init(SystemService.java:129)
        at psdi.server.ServiceCoordinator.init(ServiceCoordinator.java:154)
        at psdi.server.MXServer.init(MXServer.java:2627)
        at psdi.server.MXServer.start(MXServer.java:3703)
        at psdi.servlet.MAXIMOStartupServlet.init(MAXIMOStartupServlet.java:92)
        at com.ibm.ws.webcontainer.servlet.ServletWrapper.init(ServletWrapper.java:342)
        at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.init(ServletWrapperImpl.java:168)
        at com.ibm.ws.webcontainer.servlet.ServletWrapper.loadOnStartupCheck(ServletWrapper.java:1376)
        at com.ibm.ws.webcontainer.webapp.WebApp.doLoadOnStartupActions(WebApp.java:670)

    [ERROR] [MXServer] [] BMXAA6531E - EventTopic exregister : unable to register extended object - null
    java.lang.NullPointerException
        at psdi.mbo.SqlFormat.setObject(SqlFormat.java:576)
        at psdi.mbo.SqlFormat.setObject(SqlFormat.java:557)
        at psdi.server.event.EventTopicTree.registerExtendsTopic(EventTopicTree.java:1174)
        at psdi.server.event.EventTopicTree.register(EventTopicTree.java:1084)

    [FATAL] [MXServer] [] system#ServiceInitFailed
    psdi.util.MXApplicationException: system#ServiceInitFailed
        at psdi.app.person.PersonService.init(PersonService.java:121)
        at psdi.server.ServiceCoordinator.init(ServiceCoordinator.java:154)
        at psdi.server.MXServer.init(MXServer.java:2627)
        at psdi.server.MXServer.start(MXServer.java:3703)
        at psdi.servlet.MAXIMOStartupServlet.init(MAXIMOStartupServlet.java:92)

    at com.ibm.ws.runtime.component.CompositionUnitMgrImpl$CUInitializer.run(CompositionUnitMgrImpl.java:985)
        at com.ibm.wsspi.runtime.component.WsComponentImpl$_AsynchInitializer.run(WsComponentImpl.java:524)
        at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1909)
    Caused by: 
    psdi.util.MXSystemException: BMXAA3775E - The subscriber is not valid and could not be registered to the topic tree. For more details, see the log files in the <HOME> directory, and report this error to the owner of the deployment.
        null
        at psdi.server.event.EventTopicTree.registerExtendsTopic(EventTopicTree.java:1242)
        at psdi.server.event.EventTopicTree.register(EventTopicTree.java:1084)
        at psdi.server.event.EventTopicTree.register(EventTopicTree.java:1063)
        at psdi.app.person.PersonListener.<init>(PersonListener.java:63)
        at psdi.app.person.PersonListener.init(PersonListener.java:76)
        at psdi.app.person.PersonService.init(PersonService.java:117)
        ... 33 more
    Caused by: 
    java.lang.NullPointerException
        at psdi.mbo.SqlFormat.setObject(SqlFormat.java:576)
        at psdi.mbo.SqlFormat.setObject(SqlFormat.java:557)
        at psdi.server.event.EventTopicTree.registerExtendsTopic(EventTopicTree.java:1174)
        ... 38 more

     000000f7 ServletWrappe E com.ibm.ws.webcontainer.servlet.ServletWrapper init SRVE0271E: Uncaught init() exception created by servlet [MAXIMOStartupServlet] in application [MAXIMO]: javax.servlet.ServletException: BMXAA6539E - Failed to initialize the MAXIMOStartupServlet with exception: BMXAA4216E - Unknown Object named MAXUSER has been encountered. Gather the logs from the <HOME> directory and determine the cause and source of the error.
        at psdi.servlet.MAXIMOStartupServlet.init(MAXIMOStartupServlet.java:105)
        at com.ibm.ws.webcontainer.servlet.ServletWrapper.init(ServletWrapper.java:342)
        at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.init(ServletWrapperImpl.java:168)
        at com.ibm.ws.webcontainer.servlet.ServletWrapper.loadOnStartupCheck(ServletWrapper

    [ERROR] [MXServer] [] BMXAA4216E - Unknown Object named MAXUSER has been encountered. Gather the logs from the <HOME> directory and determine the cause and source of the error.
    psdi.util.MXUnknownObjectException: BMXAA4216E - Unknown Object named MAXUSER has been encountered. Gather the logs from the <HOME> directory and determine the cause and source of the error.
        at psdi.server.MXServer.getMboSet(MXServer.java:2605)
        at psdi.security.SecurityService.getUserMbo(SecurityService.java:2282)
        at psdi.security.SecurityService.getUserInfo(SecurityService.java:2233)
        at psdi.security.SecurityService.getSystemUserInfo(SecurityService.java:2998)
        at psdi.server.MXServer.getSystemUserInfo(MXServer.java:4927)
        at com.ibm.tivoli.maximo.report.birt.admin.ActiveReportThreadManager$ReportStuckThreadLoggerThread.run(ActiveReportThreadManager.java:976)



    ------------------------------
    Chaitanya Kumar R
    ------------------------------


  • 2.  RE: Maximo Error 500 -

    Posted Tue October 22, 2024 01:38 AM

    Hi Chaitanya,

    Have you tried to build and deploy the ear files again?



    ------------------------------
    If this post helps, please consider accepting it as a solution to help other members find it more quickly.

    Maycon Belfort
    Consultant
    BPD Zenith
    Melbourne
    ------------------------------

    Original Message


  • 3.  RE: Maximo Error 500 -

    Posted Fri October 25, 2024 09:00 AM
    You need to look at the logs again. 
    The first error suggests that there is at least one more error earlier in the logs. 
     
    In this situation the first errors are the most important.
     
    The other errors are almost certainly a consequence of the error that you have not posted. 
     
    I would be happy to look at the logs if you wanted to share them privately, I specialise in analysing maximo /mas logs


    ------------------------------
    Mark Robbins
    Support Lead/Technical Design Authority / IBM Champion 2017 - 2023
    Cohesive (previously Vetasi Limited)
    https://www.linkedin.com/pulse/maximo-support-advice-from-non-ibm-engineer-article-mark-robbins/
    ------------------------------

    Original Message


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