We're currently running Maximo 7.6.2 with 40 concurrent users, all of whom are full users. We're now looking at moving to MAS 9.x, and I'm trying to wrap my head around how the App Points model translates from our current setup.

From what I've gathered so far, a concurrent user in MAS seems to map roughly to a Premium user (~15 points). So in a very simple calculation:

• 40 users × 15 points = 600 App Points

In my head, that should give us equivalent full access to manage - including functionality for industry solutions like Oil & Gas.

But honestly… it feels a bit too straightforward, and I suspect I'm missing something.

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Robbie Shepherd
Global SME Data & CMMS
Petrofac
Aberdeen
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Hi Robbie,

In MAS you have concurrent and authorized users. The 15 points you mentioned are for Premium concurrent users whereas Premium authorized users are 5 points each. Authorised users "reserve" the points at all times, so they can always login. Remaining points for a pool that concurrent users draw from when they login, returning the points when they log out.

The final answer depends on your user's usage profile. If you need all of them to always be able to login at all times, then you wouldn't use concurrent like in your sample calculation, you will set them as authorised:

40 users x 5 points = 200 App Points

For comparison purposes, let's say you want only 2 admins as authorised, and the others to share a pool of 180 App points, meaning out of the 38 remaining users only 12 can be logged in at the same time: 

2 authorised users x 5 points + 180 points for concurrent = 190 App Points

Some more details here: AppPoints Maximo Application Suite 9.0 and earlier - IBM Documentation

Regards

Gabriel

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Gabriel Cesario
Managing Consultant
IBM
Brisbane QLD
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Hi Gabriel, thanks for the info that has helped

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Robbie Shepherd
Global SME Data & CMMS
Petrofac
Aberdeen
------------------------------

Original Message:
Sent: Mon March 30, 2026 01:12 AM
From: Gabriel Cesario
Subject: MAS Points & Licensing

Hi Robbie,

In MAS you have concurrent and authorized users. The 15 points you mentioned are for Premium concurrent users whereas Premium authorized users are 5 points each. Authorised users "reserve" the points at all times, so they can always login. Remaining points for a pool that concurrent users draw from when they login, returning the points when they log out.

The final answer depends on your user's usage profile. If you need all of them to always be able to login at all times, then you wouldn't use concurrent like in your sample calculation, you will set them as authorised:

40 users x 5 points = 200 App Points

For comparison purposes, let's say you want only 2 admins as authorised, and the others to share a pool of 180 App points, meaning out of the 38 remaining users only 12 can be logged in at the same time: 

2 authorised users x 5 points + 180 points for concurrent = 190 App Points

Some more details here: AppPoints Maximo Application Suite 9.0 and earlier - IBM Documentation

Regards

Gabriel

------------------------------
Gabriel Cesario
Managing Consultant
IBM
Brisbane QLD
------------------------------

Maximo IT is licensed via a separate app point. This was formerly called Control Desk but if you have that, you need both the MAS App Points for the user and the Maximo IT app points for the user. For everything else, the maximum number of app points an individual user can consume is 15 which is for a concurrent premium user and/or a full system administrator. When you provide administrative access (user management and/or full suite administration), the user is made Authorized (not concurrent) and will consume those app points even when the user is not logged in. 

In addition to user point consumption, some industry solutions/add-ons and products require app points for the install as well. Spatial for example will consume 20 app points per Production system. Unlike 7.6 where you needed to license the install-based products for production and non-production systems, you only need to license production systems in MAS. Some customers have more than 1 Production Maximo instance and you would need to license each of those at that 20-app point threshold. Optimizer, Asset Investment Planning, Visual Inspection, SAP Adapter, and others have install-based app point consumption. Some of the newer features like the Maximo Assistant are based on consumption so you will need to allocate app points to cover that if you intend to use it, but it's more complicated in estimating how many app points you need. 

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Steven Shull
Principal Maximo Solutions Engineer
Naviam
Cincinnati OH
------------------------------

Hi Steven, very helpful but looks like there is no straightforward way of knowing how many points are required to manage any single deployment. This appears to make it hard to arrive at any sort of budgetary figure required for financial approval.

------------------------------
Robbie Shepherd
Global SME Data & CMMS
Petrofac
Aberdeen
------------------------------

Original Message:
Sent: Mon March 30, 2026 08:33 AM
From: Steven Shull
Subject: MAS Points & Licensing

Maximo IT is licensed via a separate app point. This was formerly called Control Desk but if you have that, you need both the MAS App Points for the user and the Maximo IT app points for the user. For everything else, the maximum number of app points an individual user can consume is 15 which is for a concurrent premium user and/or a full system administrator. When you provide administrative access (user management and/or full suite administration), the user is made Authorized (not concurrent) and will consume those app points even when the user is not logged in. 

In addition to user point consumption, some industry solutions/add-ons and products require app points for the install as well. Spatial for example will consume 20 app points per Production system. Unlike 7.6 where you needed to license the install-based products for production and non-production systems, you only need to license production systems in MAS. Some customers have more than 1 Production Maximo instance and you would need to license each of those at that 20-app point threshold. Optimizer, Asset Investment Planning, Visual Inspection, SAP Adapter, and others have install-based app point consumption. Some of the newer features like the Maximo Assistant are based on consumption so you will need to allocate app points to cover that if you intend to use it, but it's more complicated in estimating how many app points you need. 

------------------------------
Steven Shull
Principal Maximo Solutions Engineer
Naviam
Cincinnati OH
------------------------------

If you have an IBM rep, this is the job of the Brand Technical Seller (I think they call them now CSE, Customer Success Engineer). They should be able to explain what each of the products in the suite provides and see which ones could make sense for your organization. Based on what products you intend to deploy (if any) in addition to MAS and Manage, they can help you determine how many app points you need. Outside of Assistant, where the best anyone can do is provide you guidelines, the rest are pretty straight forward to calculate from an app point perspective. 

If you're working with an IBM business partner, most of them will help you with this as well. 

Beyond the app point consumption, the product selection will impact the resource requirements. Whether you intend to utilize a service or run on premises, you'll want to understand this infrastructure cost in addition to the app point total. 

------------------------------
Steven Shull
Principal Maximo Solutions Engineer
Naviam
Cincinnati OH
------------------------------

Original Message:
Sent: Tue March 31, 2026 06:09 AM
From: Robbie Shepherd
Subject: MAS Points & Licensing

Hi Steven, very helpful but looks like there is no straightforward way of knowing how many points are required to manage any single deployment. This appears to make it hard to arrive at any sort of budgetary figure required for financial approval.

------------------------------
Robbie Shepherd
Global SME Data & CMMS
Petrofac
Aberdeen
------------------------------


Original Message:
Sent: Mon March 30, 2026 08:33 AM
From: Steven Shull
Subject: MAS Points & Licensing

Maximo IT is licensed via a separate app point. This was formerly called Control Desk but if you have that, you need both the MAS App Points for the user and the Maximo IT app points for the user. For everything else, the maximum number of app points an individual user can consume is 15 which is for a concurrent premium user and/or a full system administrator. When you provide administrative access (user management and/or full suite administration), the user is made Authorized (not concurrent) and will consume those app points even when the user is not logged in. 

In addition to user point consumption, some industry solutions/add-ons and products require app points for the install as well. Spatial for example will consume 20 app points per Production system. Unlike 7.6 where you needed to license the install-based products for production and non-production systems, you only need to license production systems in MAS. Some customers have more than 1 Production Maximo instance and you would need to license each of those at that 20-app point threshold. Optimizer, Asset Investment Planning, Visual Inspection, SAP Adapter, and others have install-based app point consumption. Some of the newer features like the Maximo Assistant are based on consumption so you will need to allocate app points to cover that if you intend to use it, but it's more complicated in estimating how many app points you need. 

------------------------------
Steven Shull
Principal Maximo Solutions Engineer
Naviam
Cincinnati OH