I'll start with the odds of an auditor ever identifying the change you made is next to zero. The auditor would need to really understand Maximo, MAF configuration, automation scripts, etc.
That being said, if you had not developed your enhancement, users wanting to perform this functionality would need to utilize the desktop SR application. A user with access to the desktop SR application (even just READ access) would require a Limited user account. Depending on what all functionality is added, the Work Order or Service Desk module might need to be counted as one of their 3 modules. If it's just change status, then a limited user can execute change status in any application without counting as a module.
You have made functionality that previously would require a Limited user account available in a self-service application (free for everyone). The licensing calculations will not detect that change and will completely ignore the application because it's flagged as self-service. Phrased another way, you could have millions of users with access to that app and consume 0 app points. Even if today all the users using the application are Limited users, the module count piece still becomes potentially important because that could bump users from Limited to Base (or Premium if they have Industry solutions). This falls under the License Circumvention clause (Licensing Information and Usage Restrictions). Just like you can't create a cloned or custom application in a different module than the out of the box application or add functionality like creating a PO to an app like WOTRACK that wouldn't be possible out of the box because that would reduce licensing requirements for your users.
------------------------------
Steven Shull
Principal Maximo Solutions Engineer
Naviam
Cincinnati OH
------------------------------
Original Message:
Sent: Thu February 12, 2026 02:21 AM
From: Dario Stjepanović
Subject: MAS Mobile
Hi Steven,
Yes, I know that, but my client wanted to use this app in the way to change status. I suggest to them to open work order, because they had so much possibility there, but that is not the option. So I need to improvise and I create two new navigator tile, and they are running automation scripts to change status of SR.
------------------------------
Dario Stjepanović
Original Message:
Sent: Wed February 11, 2026 08:00 AM
From: Steven Shull
Subject: MAS Mobile
The SR mobile application is a self-service application that is limited intentionally because it is self-service. It is intended to capture requests from unlicensed users in the field (think all employees reporting facilities issues) that then get assigned, progressed through statuses, etc. via a service desk employee. It is not intended to be utilized by the person that executes that work, so the edit capabilities are extremely limited by design.
------------------------------
Steven Shull
Principal Maximo Solutions Engineer
Naviam
Cincinnati OH
Original Message:
Sent: Wed February 11, 2026 03:14 AM
From: Dario Stjepanović
Subject: MAS Mobile
Hi
Thank You for your replay.
I know, but I managed to do it another way. I used the navigator-tile. I created two new ones, and linked automation scripts to them, one tile that changes the status, and the other tile that assigns to another group of people. So I made a small workaround. And everything works as it should.
------------------------------
Dario Stjepanović
Original Message:
Sent: Tue February 10, 2026 06:04 AM
From: Vijayalakshmi Mane
Subject: MAS Mobile
Hey Dario,
Currently, there is no functionality for changing status of SRs from Maximo Mobile. IBM technote - https://www.ibm.com/support/pages/status-updates-service-requests-maximo-mobile
Hope this helps!
------------------------------
Vijayalakshmi Mane
Technical Consultant
Bentley Systems Netherlands B.V.
sHertogenbosch, The Netherlands
Original Message:
Sent: Tue February 10, 2026 02:48 AM
From: Dario Stjepanović
Subject: MAS Mobile
Hello everyone,
We have upgrade on MAS 9.1, and we are using IBM Mobile for service requests. And we have one question?
We noticed that we can not change status on Mobile application, and that is how mobile is working. Is there any workaround so we can change statuss of service request in Mobile?
Thank you
------------------------------
Dario Stjepanović
------------------------------