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  • 1.  MAS 9.1 - in Maximo Mobile device, support data is not loading.

    Posted 10/15/25 09:43 AM

    Hi, 

    In MAS 9.1 version, When logged in Mobile device, supporting data doesn't load and throws below error. 

    Supporting data

    Cannot read properties of undefined (reading 'toUpperCase')

    Anyone faced similar issue? 



    ------------------------------
    Prathamesh Kulkarni
    ------------------------------


  • 2.  RE: MAS 9.1 - in Maximo Mobile device, support data is not loading.

    Posted 10/17/25 10:00 AM

    I would recommend to review the mobile log files for additional information. Please do enable "Enable debug logging" option before collecting the log files



    ------------------------------
    Lokesh Prabhu Ayill Balaji
    Maximo Consultant
    Sedin Technologies Corp || EAM360
    Fredericton NB
    5062380196
    ------------------------------



  • 3.  RE: MAS 9.1 - in Maximo Mobile device, support data is not loading.

    Posted 10/21/25 06:17 PM
    Edited by Steven Shull 10/21/25 06:17 PM

    I'd check out your mobile schema (open a new tab after authenticating and hit /maximo/oslc/graphite/mobile/schema). Likely you have some sort of error and that would be visible at the bottom of the schema. 



    ------------------------------
    Steven Shull
    Principal Maximo Solutions Engineer
    Naviam
    Cincinnati OH
    ------------------------------



  • 4.  RE: MAS 9.1 - in Maximo Mobile device, support data is not loading.

    Posted 01/02/26 03:41 PM

    Hi Prathamesh, did you find the root cause of this error?  Happy New Year!



    ------------------------------
    Amy Tatum
    Technical Director
    Starboard Consulting
    Longwood FL
    407-392-3177
    ------------------------------



  • 5.  RE: MAS 9.1 - in Maximo Mobile device, support data is not loading.

    Posted 01/07/26 07:02 AM

    Hi Amy, 

    Issue was on the custom changes in app xml. 



    ------------------------------
    Prathamesh Kulkarni
    ------------------------------

    Original Message


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